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Kommunicate description
Kommunicate is a customer service platform that combines chatbots with human agents. It helps mid-sized businesses automate responses to simple customer questions through its chatbot, which can be customized with your existing information and linked to your website or app. Kommunicate promises to improve response time and efficiency, and ultimately help you retain more customers. For complex issues, the platform seamlessly transfers the customer to a live agent. Integrations with popular platforms like Zendesk, Shopify, and Whatsapp are also offered.
What companies are using Kommunicate?
Who is Kommunicate best for
We find that Kommunicate is a great fit for mid-sized businesses that want to boost their customer service using AI chatbots. Users love its easy setup, intuitive interface, and helpful customer support. It's particularly effective for automating responses to common questions, freeing up live agents for more complex issues. Keep in mind that some users feel the pricing could be more competitive, and more UI customization options would be nice to have.
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Perfect for medium-sized businesses (101-1000 employees) seeking efficient customer support automation using AI-powered chatbots.
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Ideal across industries, especially Software/IT/Telecommunications, for automating FAQs and enhancing customer engagement.
Kommunicate features
Supported Generative AI-powered Chatbot: No-code generative AI-powered chatbot that can be fine-tuned on existing content to resolve repetitive customer queries, enhance self-service resolution rate, reduce average handling time, and cut down on operational costs with human-like conversations. |
Supported Seamless Integrations: Integrate Kommunicate's AI chatbot with your existing customer service tech stack, regardless of the platform—OpenAI, Gemini, Anthropic, Dialogflow, IBM Watson, or Amazon Lex—to ensure a consistent and unified customer experience. |
Supported Multi-LLM Orchestration: Combine the power of multiple Large Language Models (LLMs) to cater to diverse conversational needs and ensure optimal performance across various customer interactions. |
Supported Automated FAQ Handling: Reduce the workload on customer support agents by automating responses to frequently asked questions and allowing agents to focus on more complex or critical issues. |
Supported Knowledge Base Integration: Provide quick and accurate answers to customer questions using a knowledge base integrated with the chatbot. |
Supported Multi-Channel Support: Connect your AI chatbot to various messaging channels, including web and mobile apps, to provide consistent support across all customer touchpoints. |
Supported Live Chat Integration: Empower your customer support team with a live chat feature that allows them to seamlessly take over conversations from the chatbot when necessary, providing a personalized touch and handling complex issues effectively. |
Kommunicate reviews
We've summarised 21 Kommunicate reviews (Kommunicate G2 reviews) and summarised the main points below.
- Easy setup and integration with various platforms (e.g., websites, WhatsApp, Facebook).
- Intuitive and user-friendly interface with excellent UX/UI.
- Helpful and responsive customer support, including communication via WhatsApp.
- AI-powered chatbot facilitates automation of repetitive queries and lead generation.
- Comprehensive platform with features like lead collection forms, conversation management dashboard, and analytics.
- Pricing can be expensive, especially for the Indian market.
- More UI customization options would be desirable.
- Limited platform integrations are available.
- Support query resolution could be faster.
Kommunicate pricing
The commentary is based on 1 reviews from Kommunicate G2 reviews.
We find that Kommunicate's pricing is generally considered expensive, especially for users in the Indian market. While the setup and interface are appreciated, the cost might be a barrier for some.
See the Kommunicate pricing page.
Kommunicate alternatives
Kommunicate FAQ
We find that Kommunicate is a customer support platform that uses AI-powered chatbots alongside human agents. It helps businesses automate answers to common customer questions and seamlessly transfers complex issues to live agents. We also see it integrates with platforms like Zendesk, Shopify, and WhatsApp.
What is Kommunicate and what does Kommunicate do?
We find that Kommunicate is a customer support platform that uses AI-powered chatbots alongside human agents. It helps businesses automate answers to common customer questions and seamlessly transfers complex issues to live agents. We also see it integrates with platforms like Zendesk, Shopify, and WhatsApp.
We find that Kommunicate offers robust integrations with popular platforms. It connects with tools like Zendesk, Shopify, and WhatsApp, allowing for a streamlined customer service workflow. It also integrates with several Large Language Models including OpenAI, Gemini, Anthropic, Dialogflow, IBM Watson, and Amazon Lex.
How does Kommunicate integrate with other tools?
We find that Kommunicate offers robust integrations with popular platforms. It connects with tools like Zendesk, Shopify, and WhatsApp, allowing for a streamlined customer service workflow. It also integrates with several Large Language Models including OpenAI, Gemini, Anthropic, Dialogflow, IBM Watson, and Amazon Lex.
We find that Kommunicate's main competitors include Intercom, Zendesk, Freshchat, and Drift. These platforms offer similar customer service and engagement features, including AI-powered chatbots and live chat functionality.
What the main competitors of Kommunicate?
We find that Kommunicate's main competitors include Intercom, Zendesk, Freshchat, and Drift. These platforms offer similar customer service and engagement features, including AI-powered chatbots and live chat functionality.
We find that Kommunicate is a legitimate platform. It receives positive reviews for its ease of use and helpful customer support. With a 4.8/5 rating on G2, it appears to be a safe and reliable choice for businesses seeking AI-powered customer service solutions.
Is Kommunicate legit?
We find that Kommunicate is a legitimate platform. It receives positive reviews for its ease of use and helpful customer support. With a 4.8/5 rating on G2, it appears to be a safe and reliable choice for businesses seeking AI-powered customer service solutions.
I cannot find pricing details for Kommunicate. Contact Kommunicate directly for current pricing options.
How much does Kommunicate cost?
I cannot find pricing details for Kommunicate. Contact Kommunicate directly for current pricing options.
We find that Kommunicate's customer service is generally considered helpful and responsive. Users mention easy setup, helpful support staff, and readily available communication via various channels. While some users desire faster support query resolution, the overall sentiment towards their customer service is positive.
Is Kommunicate customer service good?
We find that Kommunicate's customer service is generally considered helpful and responsive. Users mention easy setup, helpful support staff, and readily available communication via various channels. While some users desire faster support query resolution, the overall sentiment towards their customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.