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LevelAI description
LevelAI uses artificial intelligence to improve how customer service teams handle calls and messages. Their software can automatically check for quality issues, help agents during calls, and give managers useful insights to improve their team's performance. LevelAI is focused on making customer service better and more efficient for businesses.
Who is LevelAI best for
LevelAI is an AI-powered customer service platform ideal for businesses of all sizes. It offers real-time agent assistance, automated quality assurance, and in-depth reporting. Users praise its detailed reporting and user-friendly interface but note some issues with call ingestion delays and transcription accuracy. LevelAI excels at providing valuable insights to improve customer service efficiency and performance.
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Ideal for small to large businesses seeking enhanced customer service through AI.
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Particularly well-suited for e-commerce and technology companies.
LevelAI features
Supported LevelAI provides real-time assistance and suggestions to agents during calls using AI. |
Supported Level AI analyzes conversations to identify trends and sentiment. |
Supported Level AI offers robust analytics and reporting, empowering data-driven decisions. |
Supported LevelAI automates quality assurance by evaluating agent performance and providing real-time feedback. |
Supported LevelAI provides real-time agent coaching through AI-powered suggestions and automated recommendations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
LevelAI reviews
We've summarised 32 LevelAI reviews (LevelAI G2 reviews) and summarised the main points below.
- Detailed reporting tools provide in-depth insights.
- User-friendly interface and easy navigation.
- Centralized review management and feedback sharing.
- Consistent and transparent review process.
- Excellent customer support.
- Call ingestion delays of 24+ hours hinder same-day call monitoring.
- Inaccurate transcriptions and missing audio in some calls.
- AI struggles with nuanced conversations, leading to inaccuracies.
- Overcrowded and visually overwhelming dashboard.
- Lack of real-time notifications for completed audits.
LevelAI pricing
The commentary is based on 1 reviews from LevelAI G2 reviews.
Level AI's pricing is not publicly available, requiring potential users to contact them for a quote. While some users mention cost reduction benefits for quality assurance, no specific pricing details are revealed in the reviews. Prospective users should request a demo and pricing information directly from Level AI.
Users sentiment
LevelAI alternatives
Qualtrics CX for Contact CentersUnderstand and improve customer service with AI-powered insights.Read more
LevelAI FAQ
LevelAI is an AI-powered platform designed to enhance customer service operations. It provides real-time agent assistance, automated quality assurance, and conversation analytics, enabling businesses to improve agent performance, gain valuable insights, and boost customer satisfaction. It offers a user-friendly interface and detailed reporting tools.
What is LevelAI and what does LevelAI do?
LevelAI is an AI-powered platform designed to enhance customer service operations. It provides real-time agent assistance, automated quality assurance, and conversation analytics, enabling businesses to improve agent performance, gain valuable insights, and boost customer satisfaction. It offers a user-friendly interface and detailed reporting tools.
LevelAI integrates with various customer service platforms to analyze conversations, provide real-time agent assistance, and automate quality assurance. It streamlines workflows and offers data-driven insights for enhanced customer service operations. More specific integration details are limited.
How does LevelAI integrate with other tools?
LevelAI integrates with various customer service platforms to analyze conversations, provide real-time agent assistance, and automate quality assurance. It streamlines workflows and offers data-driven insights for enhanced customer service operations. More specific integration details are limited.
LevelAI's main competitors include Talkdesk, ASAPP, Forethought AI, Intercom, JustCall, and Enthu.ai. These platforms offer similar AI-powered solutions for customer service teams, focusing on areas like conversation analytics, agent assistance, and automated quality assurance.
What the main competitors of LevelAI?
LevelAI's main competitors include Talkdesk, ASAPP, Forethought AI, Intercom, JustCall, and Enthu.ai. These platforms offer similar AI-powered solutions for customer service teams, focusing on areas like conversation analytics, agent assistance, and automated quality assurance.
Yes, LevelAI is a legitimate AI-powered customer service platform. It offers features like real-time agent assistance, conversation analytics, and automated quality assurance. Reviews highlight LevelAI's detailed reporting and user-friendly interface but note some issues with call ingestion delays and transcription accuracy. Consider these factors when evaluating if LevelAI is safe and suitable for your needs.
Is LevelAI legit?
Yes, LevelAI is a legitimate AI-powered customer service platform. It offers features like real-time agent assistance, conversation analytics, and automated quality assurance. Reviews highlight LevelAI's detailed reporting and user-friendly interface but note some issues with call ingestion delays and transcription accuracy. Consider these factors when evaluating if LevelAI is safe and suitable for your needs.
I couldn't find pricing details for LevelAI. For the most current pricing information, it's best to visit LevelAI's website or contact their sales team directly. This will allow you to determine if the product is worth the cost for your specific needs.
How much does LevelAI cost?
I couldn't find pricing details for LevelAI. For the most current pricing information, it's best to visit LevelAI's website or contact their sales team directly. This will allow you to determine if the product is worth the cost for your specific needs.
LevelAI's customer support receives positive feedback, with users highlighting its helpfulness throughout the implementation process and ongoing support. Users mention the support team's responsiveness and willingness to assist with setup, system changes, and user features.
Is LevelAI customer service good?
LevelAI's customer support receives positive feedback, with users highlighting its helpfulness throughout the implementation process and ongoing support. Users mention the support team's responsiveness and willingness to assist with setup, system changes, and user features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.