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Lightspeed Retail description
Lightspeed Retail is a cloud-based point of sale and business management platform designed for retail businesses of all sizes. It offers a suite of tools to manage sales, inventory, employees, and customers, all from a central location. Lightspeed Retail aims to streamline operations, provide detailed business insights through reporting, and help businesses grow through features like multi-channel selling and integrated payment processing. Their customer support is a key feature, emphasizing personalized onboarding and 24/7 availability.
What companies are using Lightspeed Retail?
Who is Lightspeed Retail best for
Lightspeed Retail is a cloud-based POS and retail management platform for growing businesses. Users praise its intuitive interface, e-commerce integration, and reporting capabilities. However, some have reported difficulties with customization, customer support, and system stability. If you prioritize ease of use and multi-channel selling, Lightspeed Retail might be a good fit, but consider the potential downsides before committing.
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Best fit for small to medium-sized businesses.
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Ideal for retail businesses.
Lightspeed Retail features
Supported Lightspeed Retail supports managing inventory across multiple locations. |
Supported Lightspeed Retail supports inventory reports, including current inventory levels. Inventory aging and turnover can be indirectly analyzed. |
Supported Lightspeed Restaurant supports multi-location management. |
Supported Lightspeed Retail offers employee time tracking directly in the POS system. |
Supported Lightspeed Retail supports real-time inventory tracking. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Lightspeed Retail reviews
We've summarised 1233 Lightspeed Retail reviews (Lightspeed Retail Software Advice reviews, Lightspeed Retail GetApp reviews, Lightspeed Retail Capterra reviews and Lightspeed Retail G2 reviews) and summarised the main points below.
- Easy-to-use interface for sales and inventory.
- Seamless integration with Lightspeed eCom.
- Comprehensive reporting features (with paid upgrades).
- Inventory management tools, including matrices and POs.
- Cloud-based access from anywhere.
- Difficult to customize forms and reports.
- Forced to use Lightspeed payments or pay high fees.
- Poor customer support, long wait times, unhelpful representatives.
- System crashes and outages impacting business.
- Misleading sales tactics and broken promises.
Lightspeed Retail pricing
The commentary is based on 125 reviews from Lightspeed Retail Capterra reviews, Lightspeed Retail G2 reviews, Lightspeed Retail GetApp reviews and Lightspeed Retail Software Advice reviews.
Lightspeed Retail's pricing is a common concern. While many users find the software valuable, they also point out its high cost and additional fees for features like reporting and payment processing. Some feel pressured to use Lightspeed Payments to avoid extra charges, and others mention unexpected price increases after the initial discounted period. Many users feel the value doesn't justify the price, especially for small businesses.
Users sentiment
See the Lightspeed Retail pricing page.
Designed for essential day-to-day needs for independent retailers.
Ideal for retailers seeking management tools to facilitate business growth
Tailored for advanced customization and ease of scalability in established retail operations.
Lightspeed Retail alternatives
Lightspeed Retail FAQ
Lightspeed Retail is a cloud-based POS and retail management platform for businesses of all sizes. It offers tools for sales, inventory management, employee management, and customer relationship management, helping businesses streamline operations and improve customer experiences. It features multi-channel selling, reporting, and integrated payment processing.
What is Lightspeed Retail and what does Lightspeed Retail do?
Lightspeed Retail is a cloud-based POS and retail management platform for businesses of all sizes. It offers tools for sales, inventory management, employee management, and customer relationship management, helping businesses streamline operations and improve customer experiences. It features multi-channel selling, reporting, and integrated payment processing.
Lightspeed Retail integrates with various e-commerce platforms, accounting software, and payment processors. It also connects with loyalty programs, email marketing tools, and reporting applications. This allows businesses to streamline operations and centralize data management.
How does Lightspeed Retail integrate with other tools?
Lightspeed Retail integrates with various e-commerce platforms, accounting software, and payment processors. It also connects with loyalty programs, email marketing tools, and reporting applications. This allows businesses to streamline operations and centralize data management.
Top alternatives to Lightspeed Retail include Heartland Retail, Square Point of Sale, and POS & POS by Loyverse. These competitors offer similar features like inventory management, sales tracking, and integrated payments, often at different price points and with varying levels of complexity.
What the main competitors of Lightspeed Retail?
Top alternatives to Lightspeed Retail include Heartland Retail, Square Point of Sale, and POS & POS by Loyverse. These competitors offer similar features like inventory management, sales tracking, and integrated payments, often at different price points and with varying levels of complexity.
Yes, Lightspeed Retail is a legitimate cloud-based POS and retail management platform. However, user reviews on sites like G2 and Capterra reveal mixed experiences regarding customer support and system stability. While many appreciate the software's ease of use and features, some have reported difficulties with customization and unexpected fees. Consider exploring user reviews and alternatives before committing.
Is Lightspeed Retail legit?
Yes, Lightspeed Retail is a legitimate cloud-based POS and retail management platform. However, user reviews on sites like G2 and Capterra reveal mixed experiences regarding customer support and system stability. While many appreciate the software's ease of use and features, some have reported difficulties with customization and unexpected fees. Consider exploring user reviews and alternatives before committing.
Lightspeed Retail's pricing includes the Basic plan at $89/month, Core plan at $149/month, and Plus plan at $289/month. These plans cater to various retail needs, from essential functions to advanced customization and scalability. Is Lightspeed Retail worth it? The value depends on the specific features and functionalities needed for your business.
How much does Lightspeed Retail cost?
Lightspeed Retail's pricing includes the Basic plan at $89/month, Core plan at $149/month, and Plus plan at $289/month. These plans cater to various retail needs, from essential functions to advanced customization and scalability. Is Lightspeed Retail worth it? The value depends on the specific features and functionalities needed for your business.
Lightspeed Retail customer service receives many negative reviews. Users report long wait times, unhelpful representatives, and difficulty getting issues resolved. While some users praise the support, the negative feedback suggests significant room for improvement.
Is Lightspeed Retail customer service good?
Lightspeed Retail customer service receives many negative reviews. Users report long wait times, unhelpful representatives, and difficulty getting issues resolved. While some users praise the support, the negative feedback suggests significant room for improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.