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Lightster description
Lightster is a user research platform that connects businesses with their target audience for feedback and testing. You can use it to conduct customer interviews, test product designs and prototypes, and gather feedback on marketing content. It allows you to define your target audience by demographics, interests, and more. Lightster also offers features like video recordings of user sessions, unlimited messaging, and survey tools.
Who is Lightster best for
Lightster is a user-friendly platform ideal for startups and product teams seeking user feedback. It offers various tools, including surveys and user interviews, to connect with target audiences and gather insights. Users praise its intuitive interface and excellent customer support, while some mention occasional technical glitches and limited filtering options. Lightster helps validate product ideas and improve user experience.
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Best for startups, product teams, consultants, and researchers.
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Suitable for various industries seeking user feedback and market research.
Lightster features
Supported Lightster offers various feedback collection methods like surveys and user interviews. |
Supported Lightster allows screening participants based on criteria such as age, location, and custom questions. |
Supported Lightster supports unmoderated usability testing and lets users complete tasks at their own pace. |
Supported Lightster supports moderated user interviews for gathering in-depth qualitative feedback. |
Supported Lightster allows gathering feedback directly from the target customer segment. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Lightster reviews
We've summarised 27 Lightster reviews (Lightster Capterra reviews and Lightster G2 reviews) and summarised the main points below.
- Easy-to-use and intuitive interface.
- Excellent customer support and responsiveness.
- Provides valuable access to target audiences for market research.
- Helps validate product ideas and gather user feedback.
- Flexible scheduling and communication tools.
- Occasional technical glitches or bugs reported.
- Difficulty scheduling calls during business hours.
- Some outdated or inaccurate information in participant profiles.
- Limited filtering options for finding specific testers.
- Desire for more users on the platform for broader reach.
Lightster pricing
The commentary is based on 11 reviews from Lightster Capterra reviews and Lightster G2 reviews.
Lightster's pricing is generally considered high, especially for US users. However, many reviewers felt the cost was justified by the value received, citing time and money saved on market research and user testing. Others appreciate the affordable access to user testers compared to more expensive alternatives.
Users sentiment
See the Lightster pricing page.
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Lightster has a free plan.
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Lightster has a free trial.
Pay-as-you-go plan. Choose up to 3 criteria to find your audience. Free messaging with 3 users monthly. Sessions start at $50 (incl. incentives). E-mail support.
Smart features for continuous discovery, testing, feedback. Choose from 100+ criteria. Unlimited screening questions. Double-screen with free messaging. Sessions start at $10. 24/7 e-mail support. Video recording with AI transcription & recommended actions.
Customized plans & pricing. Specialized recruitment services. Scheduling support. Custom reporting. Bulk pricing for user incentives. Dedicated account manager support.
Lightster alternatives
Lightster FAQ
Lightster is a user research platform that helps businesses connect with their target audience for feedback and testing. It facilitates customer interviews, product design and prototype testing, and marketing content feedback gathering. Users appreciate its ease of use and excellent customer support. It's ideal for startups and product teams seeking user testing and market research solutions.
What is Lightster and what does Lightster do?
Lightster is a user research platform that helps businesses connect with their target audience for feedback and testing. It facilitates customer interviews, product design and prototype testing, and marketing content feedback gathering. Users appreciate its ease of use and excellent customer support. It's ideal for startups and product teams seeking user testing and market research solutions.
Lightster integrates with various tools to enhance its functionality. While specific integrations aren't explicitly listed, its features, such as video recordings and survey tools, suggest potential compatibility with video conferencing and survey platforms. This allows for streamlined data collection and analysis within a familiar workflow.
How does Lightster integrate with other tools?
Lightster integrates with various tools to enhance its functionality. While specific integrations aren't explicitly listed, its features, such as video recordings and survey tools, suggest potential compatibility with video conferencing and survey platforms. This allows for streamlined data collection and analysis within a familiar workflow.
Lightster competes with user research platforms like Qualtrics CoreXM and PlaybookUX. Simpler survey tools like Microsoft Forms and Google Workspace are also alternatives. For video-based research, Indeemo is a competitor.
What the main competitors of Lightster?
Lightster competes with user research platforms like Qualtrics CoreXM and PlaybookUX. Simpler survey tools like Microsoft Forms and Google Workspace are also alternatives. For video-based research, Indeemo is a competitor.
Lightster is a legitimate user research platform. It's known for its easy-to-use interface and excellent customer support. While some users have reported occasional technical glitches and limited filtering options, many praise its valuable access to target audiences for gathering product feedback. So, it is safe to use Lightster.
Is Lightster legit?
Lightster is a legitimate user research platform. It's known for its easy-to-use interface and excellent customer support. While some users have reported occasional technical glitches and limited filtering options, many praise its valuable access to target audiences for gathering product feedback. So, it is safe to use Lightster.
Lightster's pricing includes a free Starter plan, a Premium plan at $50/month, and custom-priced Professional plans. Session costs, starting from $10 on the Premium plan and $50 on the Starter plan, factor into the overall product pricing. Is Lightster worth it? It depends on your user research needs.
How much does Lightster cost?
Lightster's pricing includes a free Starter plan, a Premium plan at $50/month, and custom-priced Professional plans. Session costs, starting from $10 on the Premium plan and $50 on the Starter plan, factor into the overall product pricing. Is Lightster worth it? It depends on your user research needs.
Customers praise Lightster's exceptional customer service and responsiveness. The support team is described as helpful, amazing, and readily available to address any questions or issues. Users appreciate the "white glove" approach and proactive communication.
Is Lightster customer service good?
Customers praise Lightster's exceptional customer service and responsiveness. The support team is described as helpful, amazing, and readily available to address any questions or issues. Users appreciate the "white glove" approach and proactive communication.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.