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Locobuzz description
Locobuzz is a software platform designed to help businesses manage their online presence and customer interactions. It offers a suite of tools for social media listening, customer service, reputation management, and marketing analysis. Locobuzz aims to provide a centralized hub for businesses to understand customer sentiment, track brand performance, and engage with customers across various digital channels. Their AI-powered features include chatbots for automated customer service and tools for analyzing large amounts of data to extract useful business insights.
Who is Locobuzz best for
Locobuzz is an AI-powered platform ideal for small and medium-sized businesses seeking to enhance their online presence and customer experience. It offers a centralized hub for social listening, reputation management, and customer service. Users praise its user-friendly interface, real-time monitoring, and comprehensive reporting tools. However, some have noted occasional slowness and a complex new UI. If you need a tool to manage your online reputation and customer interactions, Locobuzz might be a good fit.
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Best fit for small to mid-sized businesses.
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Locobuzz serves various industries, with a focus on online reputation management.
Locobuzz features
Supported Locobuzz offers social listening with trend identification and targeted outreach. |
Supported Locobuzz offers reputation management by monitoring reviews, tracking mentions, and responding to feedback. |
Supported Locobuzz offers tools for monitoring reviews, responding to feedback, and analyzing customer sentiment. |
Supported Locobuzz offers AI-powered chatbots that automate conversations and deliver instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Locobuzz reviews
We've summarised 88 Locobuzz reviews (Locobuzz G2 reviews) and summarised the main points below.
- User-friendly interface and easy implementation.
- Real-time social media monitoring and swift notifications.
- AI-powered sentiment analysis and comprehensive reporting tools.
- Centralized platform to manage multiple brand accounts and social platforms.
- Excellent customer support praised by many users.
- Occasional slowness and system lags reported by some users.
- Ticket assignment can be challenging, and on-hold tickets do not reopen automatically after customer response.
- Some reporting features like channel-wise ticket closure TAT are complex or unavailable.
- Limited customization for key features.
- New UI, while feature-rich, is considered complex and overwhelming by some users.
Locobuzz pricing
The commentary is based on 2 reviews from Locobuzz G2 reviews.
Locobuzz's pricing is generally considered high, especially for limited social media monitoring. However, some users find it a good value, particularly highlighting its speed and online reputation management capabilities. Cost concerns primarily involve add-on features and monitoring a smaller number of channels.
See the Locobuzz pricing page.
Locobuzz alternatives
Konnect InsightsUnified customer experience platform for social listening and online reputation management.Read more
Locobuzz FAQ
Locobuzz is a customer experience and online reputation management platform. It offers social listening, AI-powered chatbots, and reputation management tools. Locobuzz helps businesses monitor brand mentions, analyze customer sentiment, and improve online presence. It's best for small to medium-sized businesses.
What is Locobuzz and what does Locobuzz do?
Locobuzz is a customer experience and online reputation management platform. It offers social listening, AI-powered chatbots, and reputation management tools. Locobuzz helps businesses monitor brand mentions, analyze customer sentiment, and improve online presence. It's best for small to medium-sized businesses.
Locobuzz integrates with various platforms, including popular social media networks, CRM systems, and messaging apps. This allows businesses to centralize customer interactions and data, streamlining workflows and improving response times. It also offers API access for custom integrations.
How does Locobuzz integrate with other tools?
Locobuzz integrates with various platforms, including popular social media networks, CRM systems, and messaging apps. This allows businesses to centralize customer interactions and data, streamlining workflows and improving response times. It also offers API access for custom integrations.
Top alternatives to Locobuzz include Birdeye, QuickMetrix, Sprinklr Social, HubSpot Marketing Hub, Experience.com, and YouScan. These competitors offer similar features such as reputation management, social listening, and customer experience management.
What the main competitors of Locobuzz?
Top alternatives to Locobuzz include Birdeye, QuickMetrix, Sprinklr Social, HubSpot Marketing Hub, Experience.com, and YouScan. These competitors offer similar features such as reputation management, social listening, and customer experience management.
Yes, Locobuzz is a legitimate platform for managing online presence and customer interactions. It offers tools for social listening, reputation management, and customer service, making it a safe choice for businesses seeking to improve their online reputation. However, some users find the new UI complex.
Is Locobuzz legit?
Yes, Locobuzz is a legitimate platform for managing online presence and customer interactions. It offers tools for social listening, reputation management, and customer service, making it a safe choice for businesses seeking to improve their online reputation. However, some users find the new UI complex.
I couldn't find pricing details for Locobuzz. For product pricing or to determine if Locobuzz is worth the investment, it's best to contact them directly.
How much does Locobuzz cost?
I couldn't find pricing details for Locobuzz. For product pricing or to determine if Locobuzz is worth the investment, it's best to contact them directly.
Locobuzz's customer service receives positive feedback overall. Users highlight the helpful and responsive support team, readily available to resolve issues and answer questions. However, some users mention occasional slow response times. While generally praised, some improvements could enhance the customer service experience.
Is Locobuzz customer service good?
Locobuzz's customer service receives positive feedback overall. Users highlight the helpful and responsive support team, readily available to resolve issues and answer questions. However, some users mention occasional slow response times. While generally praised, some improvements could enhance the customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.