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Marvin description
Marvin is a software tool designed to help businesses make sense of customer feedback. It uses artificial intelligence (AI) to analyze data from interviews, surveys, and other sources, identifying key themes and patterns. This allows teams to quickly understand customer needs and pain points, even with large volumes of information. Marvin also provides a central repository for all customer research, making it easy to share findings and collaborate with others. The software offers various features, including automated transcription, video clip creation, and customizable reports.
Who is Marvin best for
Marvin is an AI-powered customer feedback analysis tool ideal for small and medium-sized businesses prioritizing user experience. It streamlines research by identifying key themes and patterns from various sources, offering a central repository for collaboration. Users praise Marvin's insightful analysis and robust reporting, but some find the transcription accuracy and complex navigation challenging. The software integrates with popular tools like Miro and Google Drive.
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Best for small to mid-sized businesses focused on UX.
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Ideal for E-commerce, Consumer Goods, Education, Software, IT, Telecommunications, Energy & Utilities, and Professional Services.
Marvin features
Supported Marvin integrates with tools like Miro, Google Drive, and Gmail to streamline workflows. |
Supported Marvin supports video responses for user research, including video snippets and interviews. |
Supported Marvin automates research by supporting theme identification and report generation. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Marvin reviews
We've summarised 89 Marvin reviews (Marvin Capterra reviews and Marvin G2 reviews) and summarised the main points below.
- AI-powered analysis provides a great starting point for research.
- Solid reporting features, especially mapping quotes and clips to insights.
- Flexible prompting capabilities for various research needs.
- Easy implementation and integration with existing workflows.
- Fast and efficient research repository and query tool.
- Inaccurate transcriptions sometimes require manual correction.
- AI may not fully grasp context from discussion guides, requiring careful guide creation.
- Limited free plan with only 5 uploads per month.
- Confusing information architecture and navigation.
- Manual survey upload process, lacks integration with survey platforms.
Marvin pricing
The commentary is based on 19 reviews from Marvin Capterra reviews and Marvin G2 reviews.
Marvin's free tier has usage limits, prompting many users to desire an upgrade. However, some find the pricing structure, particularly the per-user cost and annual billing, unsuitable for small teams or infrequent research projects. Despite this, the value provided by Marvin's AI features is often considered worth the investment.
Users sentiment
See the Marvin pricing page.
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Marvin has a free plan.
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Marvin has a free trial.
Good for small teams that want to speed up their user research. Limited platform functionalities.
Good for startups that want to build a culture of design and research. Limited platform functionalities.
Good for companies with multiple teams that want to work better together. Most platform functionalities available; no custom security, PII or compliance.
Good for large organizations that want to scale user research and need extra support, security and compliance. No platform limitations!
Marvin alternatives
Marvin FAQ
Marvin is an AI-powered customer feedback analysis tool. It helps businesses understand customer needs and pain points by identifying key themes and patterns from various data sources. It offers features like automated transcription, video clip creation, and customizable reports, streamlining the research process. While praised for its AI analysis and reporting, some users find the transcriptions inaccurate and the free plan limited.
What is Marvin and what does Marvin do?
Marvin is an AI-powered customer feedback analysis tool. It helps businesses understand customer needs and pain points by identifying key themes and patterns from various data sources. It offers features like automated transcription, video clip creation, and customizable reports, streamlining the research process. While praised for its AI analysis and reporting, some users find the transcriptions inaccurate and the free plan limited.
Marvin integrates with several tools to enhance research workflows. It connects with Miro for collaborative visualization, Google Drive for file storage, and Gmail for streamlined communication. These integrations aim to centralize customer feedback analysis.
How does Marvin integrate with other tools?
Marvin integrates with several tools to enhance research workflows. It connects with Miro for collaborative visualization, Google Drive for file storage, and Gmail for streamlined communication. These integrations aim to centralize customer feedback analysis.
Alternatives to Marvin include Idiomatic, Qualtrics CoreXM, and Google Workspace. These competitors offer similar features such as AI-powered analysis, reporting tools, and integrations with other platforms. While Marvin excels in research automation, its pricing and complex navigation are drawbacks compared to some alternatives.
What the main competitors of Marvin?
Alternatives to Marvin include Idiomatic, Qualtrics CoreXM, and Google Workspace. These competitors offer similar features such as AI-powered analysis, reporting tools, and integrations with other platforms. While Marvin excels in research automation, its pricing and complex navigation are drawbacks compared to some alternatives.
Yes, Marvin is a legitimate AI-powered customer feedback analysis tool. It's known for its automated transcription, video clip creation, and helpful reporting features. While some users mention occasional inaccuracies in transcriptions and navigation difficulties, many praise Marvin for its efficient research capabilities and integrations.
Is Marvin legit?
Yes, Marvin is a legitimate AI-powered customer feedback analysis tool. It's known for its automated transcription, video clip creation, and helpful reporting features. While some users mention occasional inaccuracies in transcriptions and navigation difficulties, many praise Marvin for its efficient research capabilities and integrations.
Marvin offers a free plan for small teams. Paid plans are Essentials ($50/user/month), Standard ($100/user/month), and Enterprise (contact for pricing). Is Marvin worth it? It depends on your team's needs and budget.
How much does Marvin cost?
Marvin offers a free plan for small teams. Paid plans are Essentials ($50/user/month), Standard ($100/user/month), and Enterprise (contact for pricing). Is Marvin worth it? It depends on your team's needs and budget.
Marvin's customer service is highly regarded. Users frequently praise the team's responsiveness and helpfulness, highlighting their quick responses to questions and efficient resolution of any technical issues. They are also receptive to feedback and actively implement suggested improvements.
Is Marvin customer service good?
Marvin's customer service is highly regarded. Users frequently praise the team's responsiveness and helpfulness, highlighting their quick responses to questions and efficient resolution of any technical issues. They are also receptive to feedback and actively implement suggested improvements.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.