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Condens description
Condens is a user-friendly software tool designed to help you organize and analyze user research data. It allows you to centralize all your research data, including notes, recordings, and transcripts, making it easy to find past research and identify key insights. Condens offers features such as automatic transcription, AI-assisted tagging, and the ability to build a participant panel. It helps streamline the research process, from collecting data to sharing findings with colleagues. Condens also prioritizes data security and GDPR compliance, making it a suitable choice for businesses handling sensitive user information.
Who is Condens best for
Condens is a user-friendly research platform that helps teams organize and analyze user data. We find that users love its fast transcription and easy tagging. While some users mention the need for better non-English transcription, the excellent customer support and GDPR compliance make it a solid choice for many businesses.
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Perfect for medium-sized businesses (101-1,000 employees) seeking to streamline user research and improve product development.
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We see that it's a great fit for software, IT, telecommunications, and professional services sectors, improving user experiences.
Condens features
Supported Centralized repository: Store and manage user research data in one central location. |
Supported Search and filter: Search and filter research data based on different criteria. |
Supported Tagging and categorization: Organize and categorize data with global tags and project-specific tags. |
Supported Participant panel management: Create and manage a database of research participants. |
Supported Automatic transcription: Automatically transcribe audio and video recordings. |
Supported Data security and compliance: Keep research data secure and compliant with data privacy regulations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Condens reviews
We've summarised 67 Condens reviews (Condens G2 reviews) and summarised the main points below.
- Fast and accurate transcription, particularly in English and Italian.
- Easy-to-use tagging system and highlights feature, enabling efficient analysis and quick insight generation.
- Excellent customer support, very responsive and open to feedback.
- GDPR compliant and EU-based servers, addressing data privacy concerns.
- User-friendly interface, simple to learn and use for qualitative research.
- Inaccurate transcriptions, especially for non-English languages.
- Limited quantitative data analysis tools.
- UI could be more user-friendly, especially the home screen and highlights feature.
- Limited import/export functionality with other tools, especially for timestamps.
- Whiteboard can be clunky and difficult to manage, especially with multiple tags.
Condens pricing
The commentary is based on 5 reviews from Condens G2 reviews.
We find Condens's pricing to be generally well-received, with users highlighting its affordability, especially for smaller organizations. Some users mention the cost can be high for larger teams, while others desire more pricing options for small businesses. Overall, the value provided seems to outweigh the cost for most users.
Users sentiment
See the Condens pricing page.
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Condens has a free trial.
Included Researchers: 1 Additional Researchers: 15€/month Unlimited automated transcription Analysis features Basic integrations Unlimited projects Unlimited read-only sharing of findings via public link Personal support and onboarding
Included Researchers: 5 Additional Researchers: 85€/month Repository Features All integrations Unlimited read-only stakeholders Dedicated Stakeholder interface Data security assessments Optional: SSO and HIPAA Addon
Minimum Researchers: 5 Custom terms Service Level Agreements (SLAs) Automated data deletion Advanced user & permission management
Condens alternatives
EnjoyHQ (Now part of UserTesting)Centralize, analyze, and share user feedback for better product decisions.Read more
Condens FAQ
We find Condens to be a helpful tool for organizing and analyzing user research data. It centralizes notes, recordings, and transcripts, and offers AI-assisted tagging and automatic transcription. Condens streamlines the research process from data collection to sharing findings.
What is Condens and what does Condens do?
We find Condens to be a helpful tool for organizing and analyzing user research data. It centralizes notes, recordings, and transcripts, and offers AI-assisted tagging and automatic transcription. Condens streamlines the research process from data collection to sharing findings.
Condens primarily focuses on centralizing and analyzing user research data. It has limited import/export functionality, hindering seamless integration with other tools, especially regarding timestamps.
How does Condens integrate with other tools?
Condens primarily focuses on centralizing and analyzing user research data. It has limited import/export functionality, hindering seamless integration with other tools, especially regarding timestamps.
We find that Condens's main competitors include UserBit, Dovetail, EnjoyHQ (now part of UserTesting), and Great Question. These platforms offer similar functionalities for centralizing, analyzing, and sharing user research data. Marvin, while focused on customer feedback analysis, also presents some overlapping features.
What the main competitors of Condens?
We find that Condens's main competitors include UserBit, Dovetail, EnjoyHQ (now part of UserTesting), and Great Question. These platforms offer similar functionalities for centralizing, analyzing, and sharing user research data. Marvin, while focused on customer feedback analysis, also presents some overlapping features.
Condens appears to be a legitimate software tool for user research. We find that its high G2 rating and positive customer feedback are encouraging. However, some users have reported issues with transcription accuracy and limited quantitative analysis tools. The pricing may also be a concern for some.
Is Condens legit?
Condens appears to be a legitimate software tool for user research. We find that its high G2 rating and positive customer feedback are encouraging. However, some users have reported issues with transcription accuracy and limited quantitative analysis tools. The pricing may also be a concern for some.
Condens offers a Lite plan at €165 per user/year, a Business plan at €6000 per year for five users, and an Enterprise plan with custom pricing. A 15-day free trial is available.
How much does Condens cost?
Condens offers a Lite plan at €165 per user/year, a Business plan at €6000 per year for five users, and an Enterprise plan with custom pricing. A 15-day free trial is available.
We find that Condens's customer support is generally very positive. Users frequently praise the quick and helpful responses, with the team often implementing suggested features promptly. Some users even mention direct interaction with the CTO for assistance.
Is Condens customer service good?
We find that Condens's customer support is generally very positive. Users frequently praise the quick and helpful responses, with the team often implementing suggested features promptly. Some users even mention direct interaction with the CTO for assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.