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OpenText Service Management Automation X (SMAX) description
OpenText Service Management Automation X (SMAX) is a cloud-based service management tool for mid-sized to large companies. It uses AI to automate IT tasks, manage assets, and offer services beyond IT, like HR or Finance. It provides a user-friendly portal for employees to resolve common issues and request help. SMAX prides itself on easy setup, built-in best practices, and flexible pricing.
Who is OpenText Service Management Automation X (SMAX) best for
We find that OpenText SMAX is a solid choice for companies that want to improve their IT service management with AI. It's especially useful for businesses in software, IT, and telecommunications. Users like the easy-to-use interface and AI features that help resolve tickets quickly. Keep in mind that some users find upgrades tricky after customizing the system extensively, so plan carefully!
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Great for mid-sized to large companies (100+ employees) seeking AI-powered ITSM to automate tasks and improve service delivery.
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Perfect for the Software/IT/Telecommunications industries. SMAX helps streamline IT processes and manage digital assets effectively.
OpenText Service Management Automation X (SMAX) features
Supported Codeless Configurations: Codeless configurations: Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy. |
Supported AI and Automation: Built-in AI and automation: Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics. |
Supported Private Generative AI: Private generative AI: Elevate user experiences, cut support costs, and keep proprietary data secure with a generative AI chatbot powered by a private large language model (LLM). |
Supported Mobile App: Mobile app: Offers support for both iOS and Android devices, allowing users to access and manage their IT services on the go. |
Supported Smart Search: Smart search: Enterprise search embedded in SMAX allows employees to find the help they need with powerful self-service options. Easy access to information helps employees resolve issues faster and without IT’s involvement. |
Supported Analytics: Analytics: Make more informed decisions, understand trends, and reduce resolution times with advanced analytics. |
Supported Smart Email: Smart email: With the Smart Email capability, your team doesn’t need to be constantly monitoring the inbox for incoming tickets. Using natural language processing (NLP) and machine learning, Smart Email will generate tickets from emails based on pre-defined workflows. |
Supported Integrations: Integrations: The OpenText Service Management platform has multiple integrations available with software such as Microsoft, AWS and more. |
OpenText Service Management Automation X (SMAX) reviews
We've summarised 71 OpenText Service Management Automation X (SMAX) reviews (OpenText Service Management Automation X (SMAX) G2 reviews) and summarised the main points below.
- User-friendly UI for service requests with clear categorization.
- Helpful FAQs resolve common issues quickly.
- Codeless configuration for IT and non-IT process enhancement.
- AI-powered features for efficient ticket resolution and analysis.
- Container technology and cloud/on-premise deployment options.
- Difficult to upgrade after extensive customization.
- Lacks direct integration with external tools.
- Unintuitive UI/UX, clunky interface.
- Reporting module needs improvement, limited dashboard customization.
- No auto-escalation for unattended service requests or re-notification option.
OpenText Service Management Automation X (SMAX) pricing
The commentary is based on 2 reviews from OpenText Service Management Automation X (SMAX) G2 reviews.
We find that OpenText Service Management Automation X (SMAX) pricing details are not readily available. Contacting OpenText directly for a quote based on your specific needs is recommended. In our experience, this personalized approach is common with enterprise-level software.
See the OpenText Service Management Automation X (SMAX) pricing page.
ITIL processes and ITSM functions.
ITIL processes and ITSM functions.
OpenText Service Management Automation X (SMAX) alternatives
BMC Helix ITSMModern IT service desk, automating workflows and improving user experience.Read more
TeamDynamix IT Service ManagementStreamlines IT, boosts efficiency, and empowers self-service.Read more
OpenText Service Management Automation X (SMAX) FAQ
OpenText Service Management Automation X (SMAX) is a cloud-based service management platform. We find it useful for automating IT tasks, managing assets, and offering employee services. It features AI-powered automation, a user-friendly interface, and flexible pricing options.
What is OpenText Service Management Automation X (SMAX) and what does OpenText Service Management Automation X (SMAX) do?
OpenText Service Management Automation X (SMAX) is a cloud-based service management platform. We find it useful for automating IT tasks, managing assets, and offering employee services. It features AI-powered automation, a user-friendly interface, and flexible pricing options.
We find that OpenText SMAX integrates with various platforms, including Microsoft and AWS. While it offers several integrations, some users have noted a need for more direct integration options with external tools.
How does OpenText Service Management Automation X (SMAX) integrate with other tools?
We find that OpenText SMAX integrates with various platforms, including Microsoft and AWS. While it offers several integrations, some users have noted a need for more direct integration options with external tools.
We find that OpenText Service Management Automation X (SMAX) competes with other popular ITSM solutions like BMC Helix ITSM, TeamDynamix, and Atomicwork. These alternatives offer similar features for IT service management, automation, and employee self-service.
What the main competitors of OpenText Service Management Automation X (SMAX)?
We find that OpenText Service Management Automation X (SMAX) competes with other popular ITSM solutions like BMC Helix ITSM, TeamDynamix, and Atomicwork. These alternatives offer similar features for IT service management, automation, and employee self-service.
Yes, OpenText Service Management Automation X (SMAX) is a legitimate product. It's a widely used ITSM platform known for its AI-driven automation and cloud-based delivery. We find that it's generally well-regarded by users for its features and ease of use.
Is OpenText Service Management Automation X (SMAX) legit?
Yes, OpenText Service Management Automation X (SMAX) is a legitimate product. It's a widely used ITSM platform known for its AI-driven automation and cloud-based delivery. We find that it's generally well-regarded by users for its features and ease of use.
OpenText Service Management Automation X (SMAX) offers two SaaS plans: Express at $82/agent/month and Premium at $103/agent/month. On-premises pricing isn't publicly available. Contact OpenText for a custom quote.
How much does OpenText Service Management Automation X (SMAX) cost?
OpenText Service Management Automation X (SMAX) offers two SaaS plans: Express at $82/agent/month and Premium at $103/agent/month. On-premises pricing isn't publicly available. Contact OpenText for a custom quote.
We find that OpenText Service Management Automation X (SMAX) receives mixed customer service reviews. While users appreciate the 24/7 support and helpful resources for setup and integration, some have noted challenges with third-party configurations and difficulties during upgrades after customization.
Is OpenText Service Management Automation X (SMAX) customer service good?
We find that OpenText Service Management Automation X (SMAX) receives mixed customer service reviews. While users appreciate the 24/7 support and helpful resources for setup and integration, some have noted challenges with third-party configurations and difficulties during upgrades after customization.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.