Pipedrive is a customer relationship management (CRM) tool designed to make sales teams more efficient. It helps businesses of all sizes track leads, manage deals, and analyze sales data. Pipedrive stands out for its ease of use and intuitive interface, making it simple for teams to get started quickly. It offers features like pipeline management, sales automation, and reporting to streamline the sales process and improve performance. The software aims to help close more deals and make more informed decisions with real-time insights and AI-powered recommendations.
One of the top choices among CRMs. It is simple, effective, and easy to use. It helps businesses keep track of deals, manage customer emails, and organize sales opportunities. It has good customization options. While the mobile app and some integrations could be better, the overall experience is smooth and reliable. We also hear that Pipedrive also has a big AI update coming in Q2 2025 - we are looking forward to testing it.
Who is Pipedrive best for
The ideal customer for Pipedrive is a small business with a sales team looking for an easy-to-use CRM to improve their sales process. Users appreciate its intuitive interface and straightforward approach to managing opportunities. Pipedrive is particularly valuable for businesses that heavily rely on email communication with customers.
Pipedrive caters to sales teams in small businesses striving for greater sales efficiency.
The software is a good fit across various industries, including Healthcare, Finance, E-commerce, Retail, and more.
Pipedrive features
Supported
Pipedrive supports the ability to visualize the sales pipeline in a Kanban-style board for easy monitoring of deal progress.
Supported
Pipedrive supports automatic lead routing based on predefined criteria such as company size, industry, geography, and product interest.
Supported
Pipedrive supports the generation of sales performance reports that provide analysis on sales team performance, such as pipeline health, win rates, and sales cycle length.
Supported
Pipedrive supports workflow automation to automate sales workflows and tasks, reducing manual effort and improving efficiency.
Supported
Pipedrive can store contact information and their communication history.
Supported
Pipedrive allows to create and automate email sequences.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Value and Pricing Transparency
Neutral
-0.06
Customer Service
Neutral
+0.05
Ease of Use
Strongly positive
+0.78
Reliability and Performance
Neutral
+0.17
Ease of Implementation
Neutral
+0.13
Scalability
Neutral
+0.01
Pipedrive reviews
We've summarised 4285
Pipedrive reviews (Pipedrive GetApp reviews, Pipedrive Software Advice reviews, Pipedrive Capterra reviews and Pipedrive G2 reviews) and
summarised the main points below.
Pros of Pipedrive
Easy to use and intuitive.
Great for managing customer email interactions.
Simple and straightforward to use.
Excellent way to keep opportunities organized and customization is a bonus!
Cons of Pipedrive
The custom tags for the leads don’t transfer to deals.
Limited integration with platforms other than Facebook
The mobile app is underwhelming with limited functionality
When having too many stages in Pipedrive, it seems to compromise the view and I cannot see the full title of each stage.
Pipedrive pricing
The commentary is based on 398 reviews from Pipedrive Capterra reviews, Pipedrive G2 reviews, Pipedrive GetApp reviews and Pipedrive Software Advice reviews.
All plans include a 14-day free trial. Prices are VAT exclusive. VAT will be billed to EU customers unless a valid VAT number is provided.
Lead, calendar and pipeline management. Seamless data import and 400+ integrations. Create activity, deal and contact reports with AI. Personalized onboarding.
Advanced
$39 per user/month
Essential Plan + Full email sync with templates, open and click tracking and group emailing. Automations builder, including email sequences. Meeting, email and video call scheduling. Live chat support.
Professional
$49 per user/month
Advanced Plan + AI-powered Sales Assistant and emailing tools. Contract and proposal management with e-signatures. Streamlined lead routing and team management. Revenue forecasts and custom field reporting. Extra data entry and data quality settings.
Power
$64 per user/month
Professional Plan + Project planning, tracking and delivery. Increased control of account permissions and visibilities. 24/7 live chat support. Phone support.
Enterprise
$99 per user/month
Power Plan + Enhanced security preferences. Unlimited reports and customizations. Maximize the number of automations and email syncs per seat.
Pipedrive is a sales-focused CRM platform designed to help small and medium businesses manage their sales pipeline more effectively. Its intuitive interface and features like deal tracking, pipeline management, and sales automation enable teams to close more deals. Pipedrive is known for its ease of use and visual sales pipeline, making it simple for teams to get started quickly.
What is Pipedrive and what does Pipedrive do?
Pipedrive is a sales-focused CRM platform designed to help small and medium businesses manage their sales pipeline more effectively. Its intuitive interface and features like deal tracking, pipeline management, and sales automation enable teams to close more deals. Pipedrive is known for its ease of use and visual sales pipeline, making it simple for teams to get started quickly.
How does Pipedrive integrate with other tools?
Pipedrive offers a variety of integrations with other tools, including popular marketing automation platforms, communication tools, and more. However, some users have noted that integrations can be limited compared to other platforms.
How does Pipedrive integrate with other tools?
Pipedrive offers a variety of integrations with other tools, including popular marketing automation platforms, communication tools, and more. However, some users have noted that integrations can be limited compared to other platforms.
What the main competitors of Pipedrive?
Popular alternatives to Pipedrive include HubSpot Sales Hub, Freshsales, and ActiveCampaign. These CRMs offer a range of features for managing contacts, tracking deals, and improving sales efficiency.
What the main competitors of Pipedrive?
Popular alternatives to Pipedrive include HubSpot Sales Hub, Freshsales, and ActiveCampaign. These CRMs offer a range of features for managing contacts, tracking deals, and improving sales efficiency.
Is Pipedrive legit?
Yes, Pipedrive is a legitimate and safe software. It's a well-known CRM used by many businesses to manage sales and improve efficiency. Pipedrive is highly rated for its ease of use.
Is Pipedrive legit?
Yes, Pipedrive is a legitimate and safe software. It's a well-known CRM used by many businesses to manage sales and improve efficiency. Pipedrive is highly rated for its ease of use.
How much does Pipedrive cost?
Pipedrive's pricing plans start at $14 per month for the Essential plan. They offer several plans to choose from, including Advanced, Professional, and Power, with the option for an Enterprise plan with custom pricing for larger teams seeking a comprehensive sales CRM solution.
How much does Pipedrive cost?
Pipedrive's pricing plans start at $14 per month for the Essential plan. They offer several plans to choose from, including Advanced, Professional, and Power, with the option for an Enterprise plan with custom pricing for larger teams seeking a comprehensive sales CRM solution.
Is Pipedrive customer service good?
Based on the reviews, Pipedrive's customer service receives mixed feedback. While many users praise the responsiveness and helpfulness of the support team, some have experienced slow response times and unhelpful support interactions.
Is Pipedrive customer service good?
Based on the reviews, Pipedrive's customer service receives mixed feedback. While many users praise the responsiveness and helpfulness of the support team, some have experienced slow response times and unhelpful support interactions.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.
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