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Capsule CRM description
Capsule CRM is a simple and easy-to-use customer relationship management tool designed for small and medium-sized businesses. It helps you manage your contacts, track sales, automate workflows, and gain insights from your customer data. Capsule CRM integrates with popular business tools and offers a user-friendly way to manage your customer interactions in one central location.
Gralio opinion about Capsule CRM
Capsule CRM is a no-frills solution that works well if you need something straightforward and affordable, covering the basics like contact management, sales pipelines, and task tracking. Their customer satisfaction scores across a number of dimensions are stellar. Its Chrome Extension makes it easy to log interactions, add tasks, and create contacts directly from your inbox, while project pipelines let you manage ongoing work alongside sales deals. For more advanced features like email automation, you can pair it with Transpond, which integrates seamlessly with Capsule as a marketing tool. Though marketed separately, Transpond essentially extends Capsule’s capabilities.
Who is Capsule CRM best for
Capsule CRM is an ideal choice for small to medium-sized businesses in professional services, software, or IT seeking a user-friendly and budget-friendly CRM. Users praise its intuitive interface and robust filtering tools. However, potential users should consider the limited API customization options.
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Ideal for small to medium-sized businesses.
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A good fit for professional services, software, or IT companies.
Capsule CRM features
Supported Capsule CRM offers a Kanban board for visualizing sales pipelines. |
Supported Capsule CRM supports managing companies and their related contacts, deals and activities. |
Supported Capsule CRM can store contact information, details and their communication history. |
Supported Capsule CRM allows users to track sales deals from lead to close. |
Supported Capsule CRM allows creating and assigning tasks to team members. |
Supported Capsule CRM offers workflow automation to streamline sales processes and reduce manual effort. |
Supported Capsule CRM can generate reports on pipeline health, win rates and sales cycle. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Capsule CRM reviews
We've summarised 331 Capsule CRM reviews (Capsule CRM TrustPilot reviews and Capsule CRM G2 reviews) and summarised the main points below.
- User-friendly interface praised by many users
- Flexible setup with customizable fields and sales pipelines
- Powerful filtering tools for generating target lists
- Responsive and helpful customer support
- Lack of fully customizable APIs
- Inability to add images in notes and histories
- Limited email template options on the free plan
- Google Calendar integration is unreliable
Capsule CRM pricing
The commentary is based on 55 reviews from Capsule CRM G2 reviews and Capsule CRM TrustPilot reviews.
Capsule CRM offers a 14-day free trial for its paid plans. A free plan is also available with limited features and functionality.
Users sentiment
See the Capsule CRM pricing page.
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Capsule CRM has a free plan.
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Capsule CRM has a free trial.
250 Contacts, 1 Sales Pipeline, 1 Project Board, 25 Custom Fields, 10 AI Content Assists, Email Sending
30,000 Contacts, Email Templates, AI-Powered Email Assistant, Shared Mailbox, Basic Reporting, Premium Integrations
Everything in Starter, plus: 60,000 Contacts, Workflow Automations, Advanced Sales Reporting, Multiple Sales Pipelines, Multiple Project Boards, Project Management, Team & Access Controls, Business Enrichment
Everything in Growth, plus: 120,000 Contacts, Contact Enrichment
Everything in Advanced, plus: 240,000 Contacts, Dedicated Account Manager, Custom Training, Ongoing Priority Support
Capsule CRM alternatives
Salesforce Sales CloudStreamlines sales, manages contacts, boosts productivity, closes deals.Read more
capsule-crm vs HubSpot Marketing HubAttract, engage, and delight customers to grow your business.Read more
Capsule CRM FAQ
Capsule CRM is a cloud-based CRM designed for small to medium-sized businesses. It offers contact management, sales tracking, workflow automation, and integrations with popular business tools. Capsule CRM is known for its user-friendly interface and affordability, making it a popular choice for businesses seeking a simple yet effective CRM solution.
What is Capsule CRM and what does Capsule CRM do?
Capsule CRM is a cloud-based CRM designed for small to medium-sized businesses. It offers contact management, sales tracking, workflow automation, and integrations with popular business tools. Capsule CRM is known for its user-friendly interface and affordability, making it a popular choice for businesses seeking a simple yet effective CRM solution.
Capsule CRM integrates with popular business tools using its Zapier integration and RESTful API. This allows for connections with numerous apps, including Gmail, Mailchimp, and Zendesk.
How does Capsule CRM integrate with other tools?
Capsule CRM integrates with popular business tools using its Zapier integration and RESTful API. This allows for connections with numerous apps, including Gmail, Mailchimp, and Zendesk.
Some of the top Capsule CRM competitors include HubSpot Sales Hub, SalesJunction, and ActiveCampaign. These alternatives offer a range of features and price points for small to medium-sized businesses.
What the main competitors of Capsule CRM?
Some of the top Capsule CRM competitors include HubSpot Sales Hub, SalesJunction, and ActiveCampaign. These alternatives offer a range of features and price points for small to medium-sized businesses.
Capsule CRM is a legitimate and safe CRM solution. With generally positive reviews, users highlight its user-friendly interface and flexible setup. It's a particularly good choice for small to medium-sized businesses seeking an affordable and easy-to-use CRM.
Is Capsule CRM legit?
Capsule CRM is a legitimate and safe CRM solution. With generally positive reviews, users highlight its user-friendly interface and flexible setup. It's a particularly good choice for small to medium-sized businesses seeking an affordable and easy-to-use CRM.
Capsule CRM's pricing includes a Free plan and paid plans starting at $18/month for the Starter plan. They offer Growth, Advanced, and Ultimate plans, each with more features and contacts. A 14-day free trial is available.
How much does Capsule CRM cost?
Capsule CRM's pricing includes a Free plan and paid plans starting at $18/month for the Starter plan. They offer Growth, Advanced, and Ultimate plans, each with more features and contacts. A 14-day free trial is available.
Capsule CRM receives positive feedback for its customer service. Users highlight the responsiveness and helpfulness of the support team, making it a strong point for the software.
Is Capsule CRM customer service good?
Capsule CRM receives positive feedback for its customer service. Users highlight the responsiveness and helpfulness of the support team, making it a strong point for the software.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.