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Poly description
Poly, now part of Genesys, specializes in tools designed for better communication and collaboration in the modern workplace. Their focus is on improving the overall experience of how we interact using technology. Poly offers a suite of products within the Genesys platform, including those found on the Genesys AppFoundry Marketplace.
What companies are using Poly?
Who is Poly best for
Poly, now part of Genesys, offers robust communication and collaboration tools for the modern workplace. They specialize in enhancing interactions through technology and offer a suite of products within the Genesys platform. Poly is an excellent choice for medium to large businesses looking to improve communication and collaboration.
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Ideal for medium-sized businesses and large enterprises (100-1000+ employees).
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Suitable for businesses across all industries seeking enhanced communication and collaboration.
Poly features
Supported Genesys Cloud CX leverages AI to analyze customer data, predict needs, and personalize interactions for improved service. |
Supported Genesys Cloud CX is built on a cloud-native architecture, providing agility, scalability, and access to the latest innovations. |
Supported Genesys Cloud CX combines customer engagement, workforce engagement, and journey management in one platform for a seamless experience. |
Supported Genesys Cloud CX offers core contact center capabilities including voice, messaging, email, and workflow automation tools. |
Supported Genesys Cloud CX supports omnichannel engagement across voice, email, chat, SMS, social media, and messaging apps. |
Supported Genesys Cloud CX provides tools to manage and optimize the customer journey, connecting marketing, sales, commerce, and service. |
Supported Genesys Cloud CX offers built-in workforce engagement management (WEM) for forecasting, scheduling, performance tracking, and team motivation. |
Poly pricing
The commentary is based on 5 reviews from Poly G2 reviews.
Poly offers competitive compensation and benefits. While some users find their hardware prices high, others appreciate the flexibility and compatibility it offers. Consider Poly for its robust video conferencing solutions, but be aware of potential premium pricing for certain products.
See the Poly pricing page.
For voice contact centers. Includes voice channel, call routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified communications, interaction recording, knowledge, native bots, predictive engagement, predictive routing, and Agent Copilot.
For omnichannel contact centers with quality assurance and compliance built in. Includes digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified communications, quality assurance and compliance, knowledge, native bots, predictive engagement, predictive routing, and Agent Copilot.
For omnichannel contact centers with full WEM capabilities. Includes digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified communications, employee performance, resource management, quality assurance and compliance, knowledge, native bots, predictive engagement, predictive routing, Agent Copilot, AI-powered forecasting and scheduling, and speech and text analytics.
Poly alternatives
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Poly FAQ
Poly, now a part of Genesys, specializes in communication and collaboration tools for the modern workplace. They offer a suite of products within the Genesys platform, focusing on enhancing interactions through technology. Poly aims to improve the overall experience of how we connect and communicate using tech tools.
What is Poly and what does Poly do?
Poly, now a part of Genesys, specializes in communication and collaboration tools for the modern workplace. They offer a suite of products within the Genesys platform, focusing on enhancing interactions through technology. Poly aims to improve the overall experience of how we connect and communicate using tech tools.
Poly, now integrated into Genesys, offers seamless integration with the Genesys platform and its AppFoundry marketplace. This includes various communication and collaboration tools, enhancing the overall user experience within the Genesys ecosystem. Specific integrations mentioned include PureSocial and Bandyer, available on the Genesys AppFoundry.
How does Poly integrate with other tools?
Poly, now integrated into Genesys, offers seamless integration with the Genesys platform and its AppFoundry marketplace. This includes various communication and collaboration tools, enhancing the overall user experience within the Genesys ecosystem. Specific integrations mentioned include PureSocial and Bandyer, available on the Genesys AppFoundry.
Alternatives to Poly (now part of Genesys) include Dialpad Ai Voice for AI-powered call features, Brightmetrics for call analytics, and Appian for low-code workflow automation. Other competitors offer similar communication and collaboration tools, like Bandyer for video conferencing.
What the main competitors of Poly?
Alternatives to Poly (now part of Genesys) include Dialpad Ai Voice for AI-powered call features, Brightmetrics for call analytics, and Appian for low-code workflow automation. Other competitors offer similar communication and collaboration tools, like Bandyer for video conferencing.
Yes, Poly, now a part of Genesys, is a legitimate company specializing in communication and collaboration tools. They are known for providing high-quality audio and video conferencing solutions integrated within the Genesys platform.
Is Poly legit?
Yes, Poly, now a part of Genesys, is a legitimate company specializing in communication and collaboration tools. They are known for providing high-quality audio and video conferencing solutions integrated within the Genesys platform.
Genesys Cloud CX pricing starts at $75 per user per month for the CX 1 plan. The CX 2 plan is $115, and the CX 3 plan is $155 per user per month. Contact Genesys for detailed pricing on add-ons and custom solutions. Is Genesys Cloud CX worth it? The product offers robust features for contact centers, but evaluate your needs and budget.
How much does Poly cost?
Genesys Cloud CX pricing starts at $75 per user per month for the CX 1 plan. The CX 2 plan is $115, and the CX 3 plan is $155 per user per month. Contact Genesys for detailed pricing on add-ons and custom solutions. Is Genesys Cloud CX worth it? The product offers robust features for contact centers, but evaluate your needs and budget.
Poly's customer service receives mixed reviews. While their products are praised for design and functionality, particularly for conference meetings, some users find their support lacking.
Is Poly customer service good?
Poly's customer service receives mixed reviews. While their products are praised for design and functionality, particularly for conference meetings, some users find their support lacking.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.