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Sendbird description
Sendbird provides tools for businesses to add messaging features directly into their own apps. These features include live chat, voice and video calling, and AI-powered chatbots. Well-known companies, particularly in delivery, social media, and online marketplaces, use Sendbird to manage the high volume of messages within their apps.
Who is Sendbird best for
Sendbird is great for businesses needing to add messaging features directly into their apps, like live chat and video calls. Users often praise its fast integration and robust chat, but some find the pricing a bit high, especially for low usage. In our experience, it's a solid choice if you need to manage lots of messages.
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Ideal for medium & large companies needing robust in-app messaging, chat, voice, and video solutions to enhance user engagement.
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We find Sendbird particularly useful for companies in social media, e-commerce, and healthcare that require high-volume message management.
Sendbird features
Supported Business Messaging: Send one-way, omnichannel messages to your customers. Save money with critical messages sequenced by channel (including SMS and messaging apps). Make money with beautiful messages that persist in your app. |
Supported Chat, Voice, Video: Enable two-way, group conversations among your users. Significantly improve your user engagement and retention rate with in-app chat, voice, and video capabilities. |
Supported AI Chatbot: Power autonomous conversations with artificial intelligence. Deploy a custom AI chatbot trained on your data and processes. Watch productivity and customer satisfaction scores soar. |
Supported Calls and Live Streaming: Build live interactive experiences directly in your app. Integrate live shopping, watch parties, or interactive education into your product with our Calls and Interactive Live Streaming APIs. |
Supported Global privacy and security: HIPAA- and GDPR-ready, Sendbird complies with global privacy and security standards. Our platform architecture is based on globally distributed data centers with multi-region support. |
Supported Customizable UI kit: Sendbird offers a fully customizable UI kit. Use our customizable components, pre-built UIs, and sample apps for rapid development across multiple platforms, including iOS, Android, JavaScript, React, and Flutter. |
Supported Flexible pricing plans: Sendbird offers flexible pricing plans to fit your needs and budget, from the Startup plan to the Enterprise plan. Explore options for chat, calls and live streaming, and business messaging. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Sendbird reviews
We've summarised 74 Sendbird reviews (Sendbird TrustPilot reviews and Sendbird G2 reviews) and summarised the main points below.
- Fast and easy integration with well-documented APIs and SDKs for various platforms.
- Responsive and helpful customer support and account management.
- Robust chat functionality, including group chat, 1-on-1 messaging, and bot integration.
- Scalable service, capable of handling millions of users.
- Useful dashboard with informative metrics for tracking and troubleshooting.
- High pricing model, especially for low usage. Monthly costs are based on total registered users, not active users.
- Lack of transparency in pricing model, especially regarding MAU calculation.
- Difficult to cancel subscriptions, with potential for double-charging and data loss upon cancellation.
- Limited UIkit customizability, requiring workarounds or rewriting views.
- Inconsistent feature parity across different SDK versions.
Sendbird pricing
The commentary is based on 20 reviews from Sendbird G2 reviews and Sendbird TrustPilot reviews.
We find that Sendbird's pricing can be a significant concern for some users, particularly startups and smaller companies. While many appreciate its features, the cost is often described as high or expensive compared to competitors, and the pricing model could be more transparent. Some users have also expressed confusion about the various plans available.
Users sentiment
See the Sendbird pricing page.
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Sendbird has a free plan.
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Sendbird has a free trial.
Experiment with chat, all pro features, no credit card required, community support.
Messaging essentials, basic moderation, ticketed support.
All Starter features plus translation, image moderation, supergroup channel.
All Pro features, data export, dedicated servers, priority support, advanced moderation.
Sendbird alternatives
Sendbird FAQ
We find Sendbird to be a powerful platform for integrating chat, voice, and video features into mobile apps. It's particularly well-suited for businesses needing to manage a high volume of user interactions, offering robust scalability and helpful customer support. However, in our experience, pricing can be a concern for some users.
What is Sendbird and what does Sendbird do?
We find Sendbird to be a powerful platform for integrating chat, voice, and video features into mobile apps. It's particularly well-suited for businesses needing to manage a high volume of user interactions, offering robust scalability and helpful customer support. However, in our experience, pricing can be a concern for some users.
We find Sendbird integrates well with various platforms through its well-documented APIs and SDKs for iOS, Android, JavaScript, React, and Flutter. It also offers a customizable UI kit and bot integration capabilities.
How does Sendbird integrate with other tools?
We find Sendbird integrates well with various platforms through its well-documented APIs and SDKs for iOS, Android, JavaScript, React, and Flutter. It also offers a customizable UI kit and bot integration capabilities.
We find that Sendbird's main competitors include CometChat, Amity Social Cloud, SignalWire, and NewOaks AI. These alternatives offer similar chat, voice, video, and chatbot functionalities for businesses seeking in-app communication solutions.
What the main competitors of Sendbird?
We find that Sendbird's main competitors include CometChat, Amity Social Cloud, SignalWire, and NewOaks AI. These alternatives offer similar chat, voice, video, and chatbot functionalities for businesses seeking in-app communication solutions.
We find that Sendbird is a legitimate platform. They are used by many well-known companies and offer robust chat features. However, we've also noticed some concerns regarding their pricing model and cancellation policy.
Is Sendbird legit?
We find that Sendbird is a legitimate platform. They are used by many well-known companies and offer robust chat features. However, we've also noticed some concerns regarding their pricing model and cancellation policy.
Sendbird offers a free trial and a Starter plan at $399/month, a Pro plan at $599/month, and an Enterprise plan with custom pricing. Contact Sendbird for Enterprise pricing details.
How much does Sendbird cost?
Sendbird offers a free trial and a Starter plan at $399/month, a Pro plan at $599/month, and an Enterprise plan with custom pricing. Contact Sendbird for Enterprise pricing details.
We find that Sendbird's customer support is generally positive, with users praising the responsiveness and helpfulness of the support team and account managers. However, some have experienced slower response times for simpler issues.
Is Sendbird customer service good?
We find that Sendbird's customer support is generally positive, with users praising the responsiveness and helpfulness of the support team and account managers. However, some have experienced slower response times for simpler issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.