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ServiceNow IT Operations Management description
ServiceNow IT Operations Management is a cloud-based software suite that helps businesses manage and automate their IT. It offers tools for incident management, application performance monitoring, and IT operations analytics. ServiceNow ITOM leverages AI to proactively identify and resolve IT issues. This focus on automation and AI helps businesses reduce downtime, improve service quality, and free up IT staff for more strategic work.
Who is ServiceNow IT Operations Management best for
ServiceNow IT Operations Management is a strong choice for medium to large businesses seeking to automate and optimize their IT operations. User reviews highlight its centralized platform, real-time monitoring, and improved visibility. Keep in mind that some users find the initial setup complex and the licensing costs considerable. Despite these concerns, many users praise its user-friendly interface and the efficiency gains it provides..
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Perfect for mid-sized to large companies (100+ employees) seeking to streamline and automate IT operations across the board.
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We find that companies in the software, IT, and telecommunications industries see the most significant benefits.
ServiceNow IT Operations Management features
Supported IT management and automation: Helps businesses manage and automate their IT |
Supported Incident management: Tools for incident management |
Supported Application performance monitoring: Application performance monitoring |
Supported IT operations analytics: IT operations analytics |
Supported AI-powered IT issue resolution: Uses AI to proactively identify and resolve IT issues |
Supported Improved service quality and uptime: Reduce downtime, improve service quality |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
ServiceNow IT Operations Management reviews
We've summarised 42 ServiceNow IT Operations Management reviews (ServiceNow IT Operations Management G2 reviews) and summarised the main points below.
- Centralized platform for managing IT operations, including incident, problem, and change management.
- Real-time monitoring and automation capabilities.
- Improved visibility into IT infrastructure and performance.
- Streamlined workflows and improved efficiency.
- User-friendly interface for most tasks.
- High cost of licensing can be prohibitive, especially for smaller organizations.
- Steep learning curve for new users, requiring significant training.
- Complex setup and configuration can be challenging.
- Occasional performance issues and slowdowns reported.
- Limited flexibility in customizing certain features.
ServiceNow IT Operations Management pricing
The commentary is based on 6 reviews from ServiceNow IT Operations Management G2 reviews.
We find that ServiceNow ITOM is generally considered pricey, especially for smaller organizations or those with limited budgets. Some users mention licensing costs as a significant factor and a lack of flexible pricing options for changing needs. Despite the cost, many believe the platform's capabilities justify the investment.
Users sentiment
ServiceNow IT Operations Management alternatives
Alemba Service ManagerStreamlines IT, automates tasks, boosts efficiency, and satisfies users.Read more
ServiceNow Service OperationsStreamlines IT, automates tasks, prevents outages, and improves user experience.Read more
ServiceNow IT Operations Management FAQ
ServiceNow IT Operations Management (ITOM) is a cloud-based suite for managing and automating IT. We find that it excels in incident management, performance monitoring, and analytics, using AI to proactively resolve issues and improve service quality. It's a good fit for medium to large businesses.
What is ServiceNow IT Operations Management and what does ServiceNow IT Operations Management do?
ServiceNow IT Operations Management (ITOM) is a cloud-based suite for managing and automating IT. We find that it excels in incident management, performance monitoring, and analytics, using AI to proactively resolve issues and improve service quality. It's a good fit for medium to large businesses.
ServiceNow ITOM integrates with other ServiceNow products and third-party tools through APIs and its integration hub. This allows for a connected IT ecosystem, streamlining workflows and data sharing across different platforms. We find this enhances visibility and control over IT operations.
How does ServiceNow IT Operations Management integrate with other tools?
ServiceNow ITOM integrates with other ServiceNow products and third-party tools through APIs and its integration hub. This allows for a connected IT ecosystem, streamlining workflows and data sharing across different platforms. We find this enhances visibility and control over IT operations.
We find that ServiceNow IT Operations Management's main competitors include Alemba Service Manager, SysAid, and Zvolv. These alternatives offer similar IT management and automation capabilities. For broader workflow automation, ServiceNow's own Now Platform and Forethought AI are also considered competitors.
What the main competitors of ServiceNow IT Operations Management?
We find that ServiceNow IT Operations Management's main competitors include Alemba Service Manager, SysAid, and Zvolv. These alternatives offer similar IT management and automation capabilities. For broader workflow automation, ServiceNow's own Now Platform and Forethought AI are also considered competitors.
Yes, ServiceNow IT Operations Management is a legitimate and established platform. We find that it's generally well-regarded for its robust features and AI-powered automation, though some users mention the cost and complexity can be challenging.
Is ServiceNow IT Operations Management legit?
Yes, ServiceNow IT Operations Management is a legitimate and established platform. We find that it's generally well-regarded for its robust features and AI-powered automation, though some users mention the cost and complexity can be challenging.
I'm sorry, but pricing information for ServiceNow IT Operations Management is not available at this time. Contact ServiceNow directly for the most up-to-date pricing details and to discuss which plan will best suit your needs.
How much does ServiceNow IT Operations Management cost?
I'm sorry, but pricing information for ServiceNow IT Operations Management is not available at this time. Contact ServiceNow directly for the most up-to-date pricing details and to discuss which plan will best suit your needs.
We find that ServiceNow IT Operations Management's customer service receives mixed reviews. While some users praise the platform's intuitive interface and helpful resources, others mention a steep learning curve and overwhelming features. Cost and licensing flexibility are also concerns for some.
Is ServiceNow IT Operations Management customer service good?
We find that ServiceNow IT Operations Management's customer service receives mixed reviews. While some users praise the platform's intuitive interface and helpful resources, others mention a steep learning curve and overwhelming features. Cost and licensing flexibility are also concerns for some.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.