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Shopify

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Company health

Employee growth
18% increase in the last year
Web traffic
10% increase in the last quarter
Financing
September 2013 - $122M

Ratings

G2
4.4/5
(2547)
Capterra
4.5/5
(2373)
Glassdoor
3.3/5
(3293)

Shopify description

Shopify is a popular e-commerce platform that provides businesses of all sizes with the tools to create and manage online stores. From website design and product listings to payment processing and shipping, Shopify offers a comprehensive suite of features. It also provides additional tools for marketing, inventory management, and customer relationship management. Shopify is known for its user-friendly interface, scalability, and extensive app store, making it suitable for both beginners and experienced online retailers.


Who is Shopify best for

Shopify is a popular e-commerce platform praised for its user-friendly interface and extensive app store. Many users appreciate its ease of use and wide variety of themes, making it simple to create a professional online store. However, some users find the monthly fees high and desire more customization options.

  • Shopify is a good fit for businesses of all sizes, making it a versatile option for a wide range of companies.

  • Shopify is a highly suitable e-commerce platform for a wide range of industries, including healthcare, finance, retail, and more.


Shopify features

Supported

Shopify allows the creation of a product catalog website with its native features and integrated apps. It provides features for catalog creation, assignment to companies/customers, custom B2B pricing, and app integrations for enhanced catalog management, online/PDF catalog generation, automated updates, and more.

Supported

Shopify supports a variety of payment gateways, such as PayPal and Stripe. Shopify facilitates this through direct integrations and support for third-party payment processors.

Supported

Shopify fully supports shopping cart functionality, allowing customers to add products, manage their cart, and proceed to checkout.

Supported

Shopify provides built-in inventory management features such as tracking inventory levels, managing stock across different locations and sales channels, bulk inventory updates, and real-time inventory updates. It can be enhanced with third-party apps for advanced functionalities.

Supported

Shopify provides point of sale functionality through its POS app and hardware.

Supported

Shopify integrates with shipping carriers for calculating costs and generating labels.

Supported

Shopify allows selling on online marketplaces and social media.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.42

Customer Service

Neutral
+0.18

Ease of Use

Strongly positive
+0.91

Reliability and Performance

Rather positive
+0.4

Ease of Implementation

Strongly positive
+0.72

Scalability

Rather positive
+0.35

Shopify reviews

We've summarised 4881 Shopify reviews (Shopify Software Advice reviews, Shopify GetApp reviews, Shopify Capterra reviews and Shopify G2 reviews) and summarised the main points below.

Pros of Shopify
  • User-friendly interface praised for its ease of use.
  • Wide variety of themes and templates available.
  • Extensive app store for added functionality.
  • Shopify Payments integrated for seamless transactions.
Cons of Shopify
  • High monthly fees are a common complaint.
  • Limited customization options, especially without coding knowledge.
  • App reliance for key features leads to additional costs.
  • Customer support can be slow and unresponsive.

Shopify pricing

The commentary is based on 765 reviews from Shopify Capterra reviews, Shopify G2 reviews, Shopify GetApp reviews and Shopify Software Advice reviews.

Shopify offers a 3-day free trial and several pricing plans for businesses of all sizes. All plans include features like online store creation, sales channels, analytics, and app integrations. Shopify also offers solutions for in-person selling with Shopify POS and a Starter plan for selling through social media and messaging apps.

Users sentiment

Neutral
-0.25

See the Shopify pricing page.

  • Shopify has a free trial.

Basic
$29 per store/month

For solo entrepreneurs. Includes features like up to 77% shipping discount, 10 inventory locations, 24/7 chat support, localized global selling (3 markets), and POS Lite.

Shopify
$79 per store/month

For small teams. Includes all Basic plan features plus up to 88% shipping discount and insurance, 5 additional staff accounts.

Advanced
$299 per store/month

As your business scales. Includes all Shopify plan features plus enhanced 24/7 chat support, localized global selling (3 markets) + add markets for $59 USD/mo each, 15 additional staff accounts, 10x checkout capacity.

Plus
$2300 per store/month

For more complex businesses. Includes up to 88% shipping discount, insurance, 3rd-party calculated rates, 200 inventory locations, priority 24/7 phone support, localized global selling (50 markets), unlimited staff accounts, customizable checkout with 40x capacity, 200 POS Pro locations, and sell wholesale/B2B.

Starter
$5 per store/month

Sell instantly through social media and messaging apps or a simple online store.

Retail
$89 per store/month

In-person selling tools with advanced staff, inventory, and loyalty features.

Enterprise commerce
Custom

Build agility, speed to deployment, and performance for enterprise organizations.


Shopify alternatives


Shopify FAQ

  • What is Shopify and what does Shopify do?

    Shopify is a popular e-commerce platform that allows businesses to create online stores and manage everything from product listings to shipping. With its user-friendly interface, Shopify caters to businesses of all sizes, offering tools for marketing, inventory management, and customer relationship management, making it a comprehensive solution for online retailers.

  • How does Shopify integrate with other tools?

    Shopify offers extensive product integrations. It integrates seamlessly with a variety of tools and platforms, including social media, marketplaces like Amazon and eBay, and business tools for marketing, accounting, and shipping.

  • What the main competitors of Shopify?

    Shopify's main competitors include BigCommerce, Wix, Squarespace, and WooCommerce. These platforms offer similar e-commerce features such as website building, payment processing, and inventory management, catering to a wide range of business sizes and needs.

  • Is Shopify legit?

    Shopify is a legitimate and safe e-commerce platform. It is a publicly traded company with millions of users globally, known for its user-friendly interface and extensive features. However, consider their pricing and customer support before making a decision.

  • How much does Shopify cost?

    There is no pricing information available for Shopify.

  • Is Shopify customer service good?

    Based on the reviews, Shopify customer support is generally considered good and helpful, but some users have reported slow response times. While their support team is praised for being dedicated and knowledgeable, reaching them quickly can sometimes be an issue.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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