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Shopify Plus

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Company health

Employee growth
18% increase in the last year
Web traffic
10% increase in the last quarter
Financing
September 2013 - $122M

Ratings

G2
4.4/5
(595)
Capterra
4.8/5
(102)
Glassdoor
3.3/5
(3293)

Shopify Plus description

Shopify Plus is an ecommerce platform designed for large businesses making over $1 million in yearly revenue. It provides tools to sell products online, in person, and through social media. Shopify Plus offers customizable online storefronts, secure checkout options, and integrated marketing features. It also includes tools for managing inventory, shipping, and international sales. Shopify Plus stands out for its focus on speed, scalability, and providing a comprehensive solution for high-growth businesses.


Who is Shopify Plus best for

Shopify Plus is a robust ecommerce platform for high-growth businesses. Users praise its user-friendly interface, extensive app ecosystem, and responsive customer support. However, some find it expensive and reliant on third-party apps for advanced features. It's best for established businesses seeking a scalable solution.

  • Best for high-revenue businesses with over $1M in annual revenue.

  • Ideal for e-commerce, retail, and consumer goods; also suitable for various other sectors.


Shopify Plus features

Supported

Shopify Plus offers headless commerce via APIs, adaptable for B2B needs with custom integrations.

Supported

Shopify Plus supports multiple languages, currencies, and storefronts for global sales.

Supported

Shopify Plus offers customizable reports and dashboards, including real-time data and third-party integrations.

Supported

Shopify Plus supports selling on marketplaces and social media.

Supported

Shopify Plus offers POS features including integrated payments, inventory management, and omnichannel selling.

Supported

Shopify Plus offers adaptable solutions and scales with business needs.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.58

Customer Service

Rather positive
+0.51

Ease of Use

Strongly positive
+0.89

Reliability and Performance

Rather positive
+0.39

Ease of Implementation

Rather positive
+0.53

Scalability

Rather positive
+0.39

Shopify Plus reviews

We've summarised 690 Shopify Plus reviews (Shopify Plus Capterra reviews and Shopify Plus G2 reviews) and summarised the main points below.

Pros of Shopify Plus
  • User-friendly interface and easy setup, making it accessible to users with limited technical expertise.
  • Extensive app ecosystem and integrations, enabling customization and extended functionality.
  • 24/7 customer support praised for responsiveness and helpfulness.
  • Scalable platform suitable for handling high traffic and large inventories.
  • Checkout customization options available, enhancing conversion rates and branding.
Cons of Shopify Plus
  • High cost, especially for smaller businesses or those with lower revenue.
  • Limited native features, requiring reliance on third-party apps for essential functionalities like advanced reporting, B2B features, and customization.
  • Wholesale channel lacks customization options, impacting branding and user experience.
  • Difficulty managing multiple stores or brands within a single account, leading to redundant work and management challenges.
  • Occasional platform instability and outages, potentially impacting sales and customer experience.

Shopify Plus pricing

The commentary is based on 163 reviews from Shopify Plus Capterra reviews and Shopify Plus G2 reviews.

Shopify Plus pricing is generally perceived as expensive, especially for smaller businesses or those with limited revenue. However, many users find the added features, customization options, and dedicated support justify the higher cost for scaling businesses.

Users sentiment

Rather negative
-0.58

See the Shopify Plus pricing page.

  • Shopify Plus has a free trial.

Basic
$29/month

For solo entrepreneurs. Includes up to 77% shipping discount, 10 inventory locations, 24/7 chat support, localized global selling (3 markets), and POS Lite.

Shopify
$79/month

For small teams. Includes up to 88% shipping discount and insurance, 10 inventory locations, 24/7 chat support, localized global selling (3 markets), 5 additional staff accounts, and POS Lite.

Advanced
$299/month

As your business scales. Includes up to 88% shipping discount, insurance, 3rd-party calculated rates, 10 inventory locations, enhanced 24/7 chat support, localized global selling (3 markets) + add markets for $59 USD/mo each, 15 additional staff accounts, 10x checkout capacity, and POS Lite.

Plus
Custom

For more complex businesses. Includes up to 88% shipping discount, insurance, 3rd-party calculated rates, custom reports and analytics, 200 inventory locations, priority 24/7 phone support, localized global selling (50 markets), unlimited staff accounts, customizable checkout with 40x capacity, 200 POS Pro locations with Shopify Payments, and sell wholesale/B2B.

Starter
$5/month

Sell instantly through social media and messaging apps or a simple online store

Retail
$89/month

In-person selling tools with advanced staff, inventory, and loyalty features

Enterprise commerce
Custom

Build agility, speed to deployment, and performance for enterprise organizations


Shopify Plus alternatives

  • Logo of commercetools
    commercetools
    Build and manage any commerce experience, API-first.
    Read more
  • Logo of Centra
    Centra
    Streamlined e-commerce for fashion brands scaling globally.
    Read more
  • Logo of ikas
    ikas
    Sell everywhere, manage easily, grow bigger. Simple e-commerce.
    Read more
  • Logo of Webflow
    Webflow
    Build and launch responsive websites visually, without coding.
    Read more
  • Logo of Acuity Scheduling
    Acuity Scheduling
    Online appointment scheduling that automates bookings and payments.
    Read more
  • Logo of Cart.com Unified Commerce and Logistics Solutions
    Cart.com Unified Commerce and Logistics Solutions
    Streamlines online stores from clicks to shipments, big or small.
    Read more

Shopify Plus FAQ

  • What is Shopify Plus and what does Shopify Plus do?

    Shopify Plus is a robust ecommerce platform tailored for high-volume businesses earning over $1 million annually. It offers scalable solutions for online, in-person, and social media sales, featuring customizable storefronts, secure checkouts, and integrated marketing tools. Shopify Plus prioritizes speed and comprehensive features for high-growth businesses.

  • How does Shopify Plus integrate with other tools?

    Shopify Plus integrates with various tools through its API and app store, supporting custom integrations for enterprise needs. It connects with ERP, CRM, marketing automation, and other essential business systems for streamlined operations.

  • What the main competitors of Shopify Plus?

    Top Shopify Plus competitors include BigCommerce, Salesforce Commerce for B2C, Sana Commerce Cloud, and SAP Commerce Cloud. These alternatives offer similar ecommerce features for high-revenue businesses, often with varying strengths in B2B, integrations, and scalability.

  • Is Shopify Plus legit?

    Yes, Shopify Plus is a legitimate ecommerce platform for large businesses. It's known for its scalability, extensive features, and 24/7 customer support. However, some users mention the high cost and reliance on third-party apps for certain functionalities.

  • How much does Shopify Plus cost?

    Shopify Plus pricing is custom and depends on business needs. Contact Shopify for a quote. Other plans range from $5/month to $299/month, offering options for businesses of all sizes.

  • Is Shopify Plus customer service good?

    Shopify Plus customer support receives positive feedback for its responsiveness and helpfulness, with many users highlighting the 24/7 availability. However, some find that support occasionally deflects to third-party app developers or lacks in-depth knowledge for complex issues.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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