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GLPI description
GLPI is a free, open-source IT management tool that helps you manage your company's IT assets and support requests. It provides a system for tracking hardware and software inventory, managing support tickets, and creating knowledge articles. GLPI also offers reporting features to help you understand your IT infrastructure and support operations. While free to use, paid support and cloud-based options are available.
Who is GLPI best for
GLPI is a free and open-source IT service management (ITSM) solution ideal for businesses of all sizes. Users praise its customizability and comprehensive ITIL-based features, while some note a challenging UI. It's a cost-effective choice for those seeking control over their IT management.
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Best for small to large businesses seeking a free, customizable ITSM solution.
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Suitable for businesses across all industries.
GLPI features
Supported GLPI's CMDB feature provides comprehensive IT asset management capabilities. |
Supported GLPI's Helpdesk feature offers a centralized platform for managing support requests. |
Supported GLPI's Financial Management feature helps organizations track and manage IT finances. |
Supported GLPI's Project Management feature facilitates the management of IT projects. |
Supported GLPI includes a ticketing system designed for problem management within a company. |
Supported GLPI's Administration feature enables administrators to manage system settings and user access. |
Supported GLPI's Configuration feature allows for system customization and integration with other systems. |
GLPI reviews
We've summarised 37 GLPI reviews (GLPI G2 reviews) and summarised the main points below.
- Free and open-source, offering cost-effective IT management.
- Highly customizable with a large and active community.
- Comprehensive ITIL-based features for asset management, service desk, and project management.
- Easy to implement and maintain, especially in smaller environments.
- Integrates with various tools, including OCS Inventory and LDAP.
- Difficult UI for novice users and requires extensive customization.
- Limited plugin compatibility between versions.
- Complex integrations require significant development time.
- Steep learning curve for advanced features and administration.
- Default reporting capabilities are limited, requiring external tools or custom development.
GLPI pricing
The commentary is based on 5 reviews from GLPI G2 reviews.
GLPI is a free and open-source IT asset management and helpdesk solution. Users appreciate its robust features, including IT asset management, project management, and a ticketing system, all at no cost. While some find the interface complex and updates challenging, its free and comprehensive features make it a valuable tool.
Users sentiment
See the GLPI pricing page.
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GLPI has a free trial.
This plan includes support, community plugins, GLPI network plugins, updates, backups, and server maintenance for 1 IT agent and unlimited IT assets and end users.
This plan includes support, community plugins, GLPI network plugins, standard plugins, updates, backups, and server maintenance for up to 10 IT agents, 500 IT assets, and unlimited end users.
This plan includes support, community plugins, GLPI network plugins, standard and advanced plugins, updates, backups, and server maintenance for up to 50 IT agents, 5000 IT assets, and unlimited end users.
This plan includes support, community plugins, GLPI network plugins, standard and advanced plugins, updates, backups, and server maintenance for more than 51 IT agents, more than 5001 IT assets, and unlimited end users.
GLPI alternatives
GLPI FAQ
GLPI is an open-source IT asset management, helpdesk, and project management tool. It provides a centralized platform for managing IT inventory, support tickets, and projects, offering reporting features for insights into IT infrastructure and operations. It's highly customizable but can have a steep learning curve.
What is GLPI and what does GLPI do?
GLPI is an open-source IT asset management, helpdesk, and project management tool. It provides a centralized platform for managing IT inventory, support tickets, and projects, offering reporting features for insights into IT infrastructure and operations. It's highly customizable but can have a steep learning curve.
GLPI integrates with various tools, enhancing its functionality and allowing for streamlined IT management. It integrates with OCS Inventory for asset discovery and LDAP for user authentication. Custom integrations are possible, though they may require development time.
How does GLPI integrate with other tools?
GLPI integrates with various tools, enhancing its functionality and allowing for streamlined IT management. It integrates with OCS Inventory for asset discovery and LDAP for user authentication. Custom integrations are possible, though they may require development time.
Top alternatives to GLPI include Device42, OCS Inventory NG, ManageEngine ServiceDesk Plus, InvGate Insight, Zendesk Support Suite, and ServiceNow Software Asset Management. These competitors offer similar IT asset management, help desk, and ITSM functionalities, catering to various business needs and budgets.
What the main competitors of GLPI?
Top alternatives to GLPI include Device42, OCS Inventory NG, ManageEngine ServiceDesk Plus, InvGate Insight, Zendesk Support Suite, and ServiceNow Software Asset Management. These competitors offer similar IT asset management, help desk, and ITSM functionalities, catering to various business needs and budgets.
Yes, GLPI is a legitimate and safe open-source IT management software. It's free to use, with options for paid support and cloud hosting. Users appreciate its customizability and comprehensive ITIL-based features, making GLPI a safe and reliable choice.
Is GLPI legit?
Yes, GLPI is a legitimate and safe open-source IT management software. It's free to use, with options for paid support and cloud hosting. Users appreciate its customizability and comprehensive ITIL-based features, making GLPI a safe and reliable choice.
GLPI offers several pricing plans. The GLPI Network Cloud plan is €19/month. On-premises plans range from €100/month to €1000/month depending on the number of IT agents and assets. A free trial is available. Is GLPI worth it for your needs? Consider the features and pricing to decide.
How much does GLPI cost?
GLPI offers several pricing plans. The GLPI Network Cloud plan is €19/month. On-premises plans range from €100/month to €1000/month depending on the number of IT agents and assets. A free trial is available. Is GLPI worth it for your needs? Consider the features and pricing to decide.
There is no information available about GLPI's customer service quality. However, users appreciate its cost-effectiveness, customizability, and comprehensive ITIL-based features. Some find the UI challenging and advanced features complex.
Is GLPI customer service good?
There is no information available about GLPI's customer service quality. However, users appreciate its cost-effectiveness, customizability, and comprehensive ITIL-based features. Some find the UI challenging and advanced features complex.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.