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SmugMug description
SmugMug is an online platform designed for photographers to store, share, and sell their photographs. It provides customizable websites and galleries, along with e-commerce tools to manage print sales and digital downloads. SmugMug prioritizes the visual presentation and security of images, making it suitable for both individual photographers and businesses. It offers various subscription plans tailored to different needs and budgets.
Who is SmugMug best for
SmugMug is a platform for photographers to showcase, share, and sell their work online. Users praise its ease of use, beautiful layouts, and unlimited storage. However, some find the interface difficult to navigate and the pricing high. It's best for professionals seeking an all-in-one solution for their photography business.
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Best for small to medium-sized businesses.
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Ideal for photographers and businesses.
SmugMug features
Supported SmugMug offers tools to build and manage photography portfolio websites. |
Supported SmugMug allows creating and customizing online photo galleries. |
Supported Clients can buy prints and products directly from the gallery using the built-in storefront. |
Supported SmugMug allows sharing photos and galleries to social media platforms like Facebook and X. |
Supported SmugMug allows selling digital downloads for Portfolio and Pro users. |
Supported SmugMug allows users to sell prints directly through the platform. |
Supported SmugMug offers various customizable pre-designed gallery templates. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
SmugMug reviews
We've summarised 52 SmugMug reviews (SmugMug TrustPilot reviews and SmugMug G2 reviews) and summarised the main points below.
- Ease of use and integration, helpful support agents
- Fast website speed and good photo display
- Easy photo uploading, bulk renaming, and privacy controls
- Customizable websites and galleries
- Unlimited high-resolution photo and video storage and backup
- Beautiful and visually appealing layout
- Reliable platform with consistent uptime
- Excellent customer service (SmugMug Heroes)
- Good personalization options and gallery settings
- Easy sharing with password-protected galleries
- Difficult interface and complex batch file processing
- Search function is faulty and cannot search by name
- Cannot download entire folders, only individual albums
- Limited asset type mainly for photos, limited functionality for other file types
- High cost, especially with continual price increases
- Clunky user experience, especially for sharing galleries and navigating the site
- Poor categorization and caption features
- Slow uploading, especially for large batches
- Lack of live chat or support, even with a paid account
- No SEO presence
SmugMug pricing
The commentary is based on 4 reviews from SmugMug G2 reviews.
SmugMug's pricing is generally considered high, especially for amateur photographers, with some users mentioning ongoing price increases. However, many feel the cost is justified for the value, including unlimited storage, sales features, and website hosting. Some users consider it a cheaper alternative to other website solutions.
Users sentiment
See the SmugMug pricing page.
SmugMug alternatives
SmugMug FAQ
SmugMug is a platform for photographers to securely store, share, and sell their photos online. It offers customizable websites, galleries, e-commerce tools, and unlimited photo and video storage. SmugMug caters to both individuals and businesses seeking an elegant way to showcase and monetize their photography.
What is SmugMug and what does SmugMug do?
SmugMug is a platform for photographers to securely store, share, and sell their photos online. It offers customizable websites, galleries, e-commerce tools, and unlimited photo and video storage. SmugMug caters to both individuals and businesses seeking an elegant way to showcase and monetize their photography.
SmugMug integrates with social media platforms like Facebook and X for sharing. It also offers a built-in storefront for selling prints and digital downloads directly through the platform. More specific integrations are not readily available.
How does SmugMug integrate with other tools?
SmugMug integrates with social media platforms like Facebook and X for sharing. It also offers a built-in storefront for selling prints and digital downloads directly through the platform. More specific integrations are not readily available.
SmugMug's main competitors include Flickr, Zenfolio, and Arcadina, all catering to photographers. Other alternatives, like Shopify, focus on broader e-commerce needs, while Pickit specializes in digital asset management for businesses. Gumlet focuses on image and video optimization.
What the main competitors of SmugMug?
SmugMug's main competitors include Flickr, Zenfolio, and Arcadina, all catering to photographers. Other alternatives, like Shopify, focus on broader e-commerce needs, while Pickit specializes in digital asset management for businesses. Gumlet focuses on image and video optimization.
Yes, SmugMug is a legitimate platform trusted by many photographers. It offers valuable features like customizable websites, unlimited photo storage, and e-commerce tools. However, some users mention a clunky interface and high cost.
Is SmugMug legit?
Yes, SmugMug is a legitimate platform trusted by many photographers. It offers valuable features like customizable websites, unlimited photo storage, and e-commerce tools. However, some users mention a clunky interface and high cost.
SmugMug offers four photography website plans: Power, Portfolio, Pro, and Basic. Power is $18/month, Portfolio is $36/month, Pro is $50/month and Basic is $8/month. All plans are billed annually.
How much does SmugMug cost?
SmugMug offers four photography website plans: Power, Portfolio, Pro, and Basic. Power is $18/month, Portfolio is $36/month, Pro is $50/month and Basic is $8/month. All plans are billed annually.
Customers praise SmugMug's helpful support agents and easy-to-integrate platform. Users appreciate the quick resolution of issues and top-notch customer support. While some users mention difficulty with the interface, the overall sentiment towards customer service is positive.
Is SmugMug customer service good?
Customers praise SmugMug's helpful support agents and easy-to-integrate platform. Users appreciate the quick resolution of issues and top-notch customer support. While some users mention difficulty with the interface, the overall sentiment towards customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.