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SugarCRM Solution Suite description
SugarCRM Solution Suite is a bundle of customer relationship management (CRM) tools designed for mid-sized to large businesses across various industries. It offers sales automation, marketing campaigns, customer support, and reporting features all within a single platform. SugarCRM emphasizes customization, letting you tailor the software to your unique workflows. It helps businesses streamline interactions with customers, improve sales, and make better decisions through data insights.
Who is SugarCRM Solution Suite best for
SugarCRM Solution Suite is a customizable CRM for mid-sized to large businesses. Users praise its intuitive interface and customizability but note slow performance at times. It offers sales automation, marketing campaigns, and customer support features. If your business needs a tailored CRM and robust reporting, SugarCRM might be a good fit.
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Ideal for mid-sized to large businesses.
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Suitable for various industries, especially Software, IT & Telecommunications.
SugarCRM Solution Suite features
Supported SugarCRM offers automated sequences for sales and marketing via Sugar Automate and BPM. |
Supported SugarCRM offers robust reporting with both standard and custom reports, combining data from various sources for valuable insights. |
Supported SugarCRM supports automated marketing campaigns based on customer behavior, preferences, and lifecycle stage through Sugar Market. |
Supported SugarCRM supports service request management throughout its lifecycle, including technician collaboration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SugarCRM Solution Suite reviews
We've summarised 960 SugarCRM Solution Suite reviews (SugarCRM Solution Suite G2 reviews) and summarised the main points below.
- Easy to create dashboards and layouts.
- User-friendly and intuitive interface.
- Highly customizable to specific business needs.
- Excellent customer support and helpful implementation team.
- Helpful training resources like SugarClub lessons.
- Slow performance, especially midday.
- Limited third-party app integrations.
- Reporting within Sugar could be more robust.
- Difficult to create dashboards.
SugarCRM Solution Suite pricing
The commentary is based on 70 reviews from SugarCRM Solution Suite G2 reviews.
SugarCRM is generally considered a cost-effective CRM solution, especially for small to medium-sized businesses. While some users mention the cost of customization and add-ons, many appreciate the flexibility and robust features available at a lower price point compared to competitors like Salesforce. However, some find the pricing structure for larger teams and add-on features unfavorable.
Users sentiment
SugarCRM Solution Suite alternatives
SugarCRM Solution Suite FAQ
SugarCRM Solution Suite is a customizable CRM platform for mid-sized to large businesses. It combines sales automation, marketing campaigns, customer support, and reporting tools, enabling streamlined customer interactions, sales improvements, and data-driven decision-making.
What is SugarCRM Solution Suite and what does SugarCRM Solution Suite do?
SugarCRM Solution Suite is a customizable CRM platform for mid-sized to large businesses. It combines sales automation, marketing campaigns, customer support, and reporting tools, enabling streamlined customer interactions, sales improvements, and data-driven decision-making.
SugarCRM integrates with various tools through its open API, pre-built connectors, and SugarOutfitters marketplace. It connects with popular applications like Mailchimp, Zapier, and others, extending its functionality for marketing automation, data synchronization, and workflow enhancements.
How does SugarCRM Solution Suite integrate with other tools?
SugarCRM integrates with various tools through its open API, pre-built connectors, and SugarOutfitters marketplace. It connects with popular applications like Mailchimp, Zapier, and others, extending its functionality for marketing automation, data synchronization, and workflow enhancements.
Top SugarCRM competitors include Lime CRM, Microsoft Dynamics 365, Salesforce Sales Cloud, and HubSpot CRM. These alternatives offer similar CRM functionalities, catering to various business sizes and industries with diverse features and pricing models.
What the main competitors of SugarCRM Solution Suite?
Top SugarCRM competitors include Lime CRM, Microsoft Dynamics 365, Salesforce Sales Cloud, and HubSpot CRM. These alternatives offer similar CRM functionalities, catering to various business sizes and industries with diverse features and pricing models.
Yes, SugarCRM Solution Suite is a legitimate CRM software offering sales automation, marketing campaigns, and customer support tools. It's generally well-regarded for its customizability and helpful resources but users note some performance issues and limited integrations.
Is SugarCRM Solution Suite legit?
Yes, SugarCRM Solution Suite is a legitimate CRM software offering sales automation, marketing campaigns, and customer support tools. It's generally well-regarded for its customizability and helpful resources but users note some performance issues and limited integrations.
I couldn't find pricing information for SugarCRM Solution Suite. Contact SugarCRM directly for product pricing details and to determine if the product's features and benefits meet your specific business needs and budget.
How much does SugarCRM Solution Suite cost?
I couldn't find pricing information for SugarCRM Solution Suite. Contact SugarCRM directly for product pricing details and to determine if the product's features and benefits meet your specific business needs and budget.
SugarCRM's customer service receives positive feedback. Users highlight the helpful and responsive support team, especially during implementation and troubleshooting. While some experienced delayed responses, the overall sentiment towards customer service is favorable.
Is SugarCRM Solution Suite customer service good?
SugarCRM's customer service receives positive feedback. Users highlight the helpful and responsive support team, especially during implementation and troubleshooting. While some experienced delayed responses, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.