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Workbooks

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Company health

Employee growth
8% increase in the last year
Web traffic
9% decrease in the last quarter
Financing
April 2011 - $2M

Ratings

G2
4.2/5
(565)
Glassdoor
4.0/5
(15)

Workbooks description

Workbooks is cloud-based CRM software designed for mid-sized businesses. It offers tools for marketing, sales, customer service, and operations, promising a simpler and more affordable alternative to larger CRM providers. Features include sales forecasting, reporting, and integrations, with a focus on transparent pricing and reliable support. Workbooks emphasizes fast implementation and personalized onboarding.


What companies are using Workbooks?

NHS is using Workbooks
NHS
Domino's Pizza is using Workbooks
Domino's Pizza
Sky is using Workbooks
Sky
Dains Accountants & Advisors is using Workbooks
Dains Accountants & Advisors
Northdoor plc is using Workbooks
Northdoor plc
API Media is using Workbooks
API Media
Direct Line Group is using Workbooks
Direct Line Group
Zapier is used by NHS, Domino's Pizza, Sky, Dains Accountants & Advisors, Northdoor plc, API Media, Direct Line Group.

Who is Workbooks best for

Workbooks CRM is a cloud-based solution designed for mid-sized businesses. It offers sales, marketing, customer service, and operations tools, providing a user-friendly alternative to larger CRM providers. Users praise Workbooks for its ease of use, real-time updates, and helpful customer support. However, some users have noted initial learning difficulties and occasional bugs. Workbooks is ideal for businesses seeking an accessible and customizable CRM.

  • Best fit for mid-sized businesses seeking a simpler CRM.

  • Suitable for a wide range of industries, including Healthcare, Finance, and E-commerce.


Workbooks features

Supported

Workbooks supports sales forecasting, including pipeline management and revenue prediction.

Supported

Workbooks CRM offers marketing automation features like campaign management, customer segmentation, and email templates.

Supported

Workbooks supports sales management, including invoices, orders, and customer data.

Supported

Workbooks supports campaign management and marketing automation.

Supported

Workbooks CRM offers reporting and analytics, including financial metrics.

Supported

Workbooks CRM supports contact management, lead management, sales automation, and marketing automation.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+0.83

Reliability and Performance

Rather positive
+0.67

Ease of Implementation

Neutral
+0.2

Workbooks reviews

We've summarised 565 Workbooks reviews (Workbooks G2 reviews) and summarised the main points below.

Pros of Workbooks
  • Real-time, cloud-based platform praised for live updates and accessibility
  • Easy to use and implement, requiring minimal training
  • Facilitates team collaboration and breaks down information silos
  • Customizable platform and adaptable to various business needs
  • Responsive and helpful customer support
Cons of Workbooks
  • Difficult to learn initially
  • Some inconsistencies and bugs
  • Online help articles need more frequent updates
  • Limited native mobile app functionality
  • Limited storage space requires monitoring

Workbooks pricing

The commentary is based on 18 reviews from Workbooks G2 reviews.

Workbooks is praised for its competitive pricing and affordability, especially for small to medium-sized businesses. Many reviewers highlight its cost-effectiveness compared to other CRM solutions, making it a valuable tool for managing sales, marketing, and customer relationships. Some find the free version limiting, but overall, the pricing is considered a significant advantage.

Users sentiment

Neutral
+0

See the Workbooks pricing page.

  • Workbooks has a free trial.

CRM Edition
£28

Sophisticated CRM to help manage contacts, activities and pipeline. Create and send quotations. Market-leading customer support by phone and online. Office365 integration, including SharePoint connector. Perfect for users that want core CRM features and a 360° view of customers.

Business Edition
£61

All CRM Edition features, Sales Order Management, Supplier Purchase Orders, Contract Management, Invoices & Credit Notes. Ideal for CRM users who also need to facilitate orders, invoices and contracts.

Events Edition
£137

All Business Edition features, Publish events on your website, Sell tickets and sponsorships, Online event registration and management, On the day attendance check-in, WordPress plug-in, Integration with leading event platforms. Great for users who want to manage events in one central platform.


Workbooks alternatives

  • Logo of Salesforce Sales Cloud
    Salesforce Sales Cloud
    Streamlines sales, manages contacts, boosts productivity, closes deals.
    Read more
  • Logo of HubSpot Marketing Hub
    HubSpot Marketing Hub
    Attract, engage, and delight customers to grow your business.
    Read more
  • Logo of Kyrios Systems
    Kyrios Systems
    Streamlines sales and marketing, unlimited contacts, predictable pricing.
    Read more
  • Logo of Combit CRM
    Combit CRM
    Manage contacts, sales, and marketing in one customizable system.
    Read more
  • Logo of FLG
    FLG
    Streamlines sales, automates tasks, boosts revenue, integrates seamlessly.
    Read more
  • Logo of crmConnect
    crmConnect
    Streamlines sales, support, and marketing for better customer relationships.
    Read more

Workbooks FAQ

  • What is Workbooks and what does Workbooks do?

    Workbooks is a cloud-based CRM designed for mid-sized businesses. It offers sales, marketing, customer service, and operations tools, including sales forecasting, reporting, and integrations. Workbooks focuses on ease of use, transparent pricing, and reliable support.

  • How does Workbooks integrate with other tools?

    Workbooks integrates with various tools to enhance its functionality. It connects with popular accounting software, email platforms, and other business applications. This allows for streamlined data flow and improved efficiency across different departments. Specific integrations are available on the Workbooks website.

  • What the main competitors of Workbooks?

    Top Workbooks competitors include HubSpot Marketing Hub, ActiveCampaign, Zoho CRM, and Insightly All-in-One. These alternatives offer similar CRM and marketing automation features, often catering to a range of business sizes and budgets.

  • Is Workbooks legit?

    Workbooks is a legitimate CRM software. User reviews confirm its ease of use and helpful customer support. While some users mention a learning curve and occasional bugs, its cloud-based platform and customizable features make it a safe and viable option for businesses seeking CRM solutions.

  • How much does Workbooks cost?

    Workbooks CRM pricing starts at £28/user/month for the CRM Edition. The Business Edition is £61/user/month, and the Events Edition is £137/user/month. A free trial is available. Contact Workbooks for a detailed quote or to discuss if the product is worth it for your needs.

  • Is Workbooks customer service good?

    Workbooks' customer service is frequently praised in reviews. Users highlight the helpful, responsive, and knowledgeable support team, often mentioning specific support staff by name. The readily available resources and training materials also contribute to positive customer service experiences.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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