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Supermoon description
Supermoon is a customer communication platform using AI to streamline support. It offers time-saving tools like AI-powered message summaries, sentiment analysis, and response suggestions. Supermoon integrates with email, live chat, social media, and help desk software to manage customer interactions from a single location. Their AI can be trained to learn your business and provide more personalized, human-like customer service. Supermoon aims to increase customer satisfaction while improving operational efficiency for businesses.
Who is Supermoon best for
Supermoon is an AI-powered customer communication platform that streamlines support. We find it particularly useful for e-commerce businesses aiming to improve customer satisfaction and operational efficiency. Supermoon offers AI message summaries, sentiment analysis, and response suggestions. It integrates with various channels to manage all customer interactions in one place. Their AI learns your business to provide personalized, human-like service, making it a great choice.
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Perfect for companies of all sizes, from startups to large enterprises, looking to improve customer support with AI.
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Specifically designed for the fast-paced world of e-commerce, excelling in managing high volumes of customer interactions.
Supermoon features
Supported AI Customization: Train your AI assistant to understand the specifics of your business, products, and services. This allows the AI to provide accurate and relevant responses to customer inquiries, ensuring a personalized and efficient support experience. |
Supported AI Phone Assistant: An AI-powered phone assistant that can handle customer calls, providing information, answering questions, and resolving issues using cutting-edge voice technology. This frees up human agents to focus on more complex or sensitive customer interactions. |
Supported CRM: A built-in CRM system that allows you to conveniently store and access important customer information. This helps you provide personalized support, track customer interactions, and manage customer relationships effectively. |
Supported Channel Integration: Connect all your important customer support channels, such as live chat, email, and social media, to a central platform. This streamlines communication and ensures that no customer inquiry goes unanswered. |
Supported Live Chat: Provide quick and efficient customer support through live chat, allowing for real-time interaction and immediate resolution of simple queries. |
Supported Smart Contact Forms: Utilize smart contact forms to gather essential customer information and facilitate follow-up. This helps ensure that customer issues are properly addressed and resolved. |
Supported AI-Powered Support: Supermoon leverages the power of AI to enhance customer support interactions and streamline processes. By automating responses, analyzing customer data, and providing personalized support, Supermoon improves efficiency and customer satisfaction. |
Supermoon pricing
See the Supermoon pricing page.
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Supermoon has a free trial.
Includes all channels & apps, unlimited teammates and messages, 100 AI Replies per month, AI Sentiment Detection, AI Message Summaries and core support.
Includes all channels & apps, unlimited teammates and messages, 500 AI Replies per month, AI Sentiment Detection, AI Message Summaries, core support and personalized AI setup & onboarding assistance.
Includes all channels & apps, unlimited teammates and messages, 1500 AI Replies per month, AI Sentiment Detection, AI Message Summaries, core support and personalized AI setup & onboarding assistance.
Includes all channels & apps, unlimited teammates and messages, 5000 AI Replies per month, AI Sentiment Detection, AI Message Summaries, core support, personalized AI setup & onboarding assistance and dedicated account manager.
Tailored for businesses with advanced needs, offering custom solutions for maximum impact. Contact for a consultation.
Supermoon alternatives
Supermoon FAQ
Supermoon is a customer communication platform that uses AI to streamline customer support. It offers tools like AI-powered summaries, sentiment analysis, and response suggestions. We find that Supermoon is best for e-commerce businesses wanting to improve customer satisfaction and operational efficiency.
What is Supermoon and what does Supermoon do?
Supermoon is a customer communication platform that uses AI to streamline customer support. It offers tools like AI-powered summaries, sentiment analysis, and response suggestions. We find that Supermoon is best for e-commerce businesses wanting to improve customer satisfaction and operational efficiency.
Supermoon integrates with various communication channels, including email, live chat, social media, and help desk software. This allows businesses to manage all customer interactions from a single, centralized platform.
How does Supermoon integrate with other tools?
Supermoon integrates with various communication channels, including email, live chat, social media, and help desk software. This allows businesses to manage all customer interactions from a single, centralized platform.
We find that Supermoon's main competitors include CoSupport AI, Enterprise Bot, Puzzel, Gleen AI, Decagon, and Aidbase. These alternatives offer similar AI-powered customer support automation and communication tools.
What the main competitors of Supermoon?
We find that Supermoon's main competitors include CoSupport AI, Enterprise Bot, Puzzel, Gleen AI, Decagon, and Aidbase. These alternatives offer similar AI-powered customer support automation and communication tools.
Supermoon appears to be a legitimate platform. While it has positive website and employee growth, it's important to note the lack of ratings on G2. We advise doing further research before committing.
Is Supermoon legit?
Supermoon appears to be a legitimate platform. While it has positive website and employee growth, it's important to note the lack of ratings on G2. We advise doing further research before committing.
Supermoon offers a Starter plan for $19/month, a Growth plan at $49/month, a Pro plan for $99/month, and an Ultra plan at $299/month. They also offer an Enterprise plan with custom pricing. Extra AI Reply credits are available as an add-on.
How much does Supermoon cost?
Supermoon offers a Starter plan for $19/month, a Growth plan at $49/month, a Pro plan for $99/month, and an Ultra plan at $299/month. They also offer an Enterprise plan with custom pricing. Extra AI Reply credits are available as an add-on.
We find that users appreciate Supermoon's customer support responsiveness and the Smart Contact Form for quick replies. While some integration challenges were noted, overall the support experience seems positive.
Is Supermoon customer service good?
We find that users appreciate Supermoon's customer support responsiveness and the Smart Contact Form for quick replies. While some integration challenges were noted, overall the support experience seems positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.