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Userback description
Userback helps you understand user behavior on your website or app. It records user sessions (like a video) so you can see exactly what users do, where they click, and what they struggle with. It also lets you collect feedback through surveys and bug reports, which are directly linked to these session recordings for better context. This combination helps you identify usability issues, understand user needs, and improve your product. Userback is designed to be easy to use without any coding required.
What companies are using Userback?
Who is Userback best for
Userback is a user feedback and session recording tool that helps businesses understand user behavior. By combining session recordings with feedback collection, Userback provides valuable context for identifying usability issues and improving digital products. Users praise its intuitive interface and helpful visual feedback features, while some note limitations in integrations. A 14-day free trial is available.
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Best for product teams, web agencies, and SaaS companies of all sizes.
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Ideal for E-commerce, Media & Entertainment, Software companies, and Marketing & Advertising.
Userback features
Supported Userback supports website session recording with its Session Replay feature. |
Supported Userback links feedback with session recordings, providing context into user issues. |
Supported Userback supports session recording, allowing replay of user interactions. |
Supported Userback supports visual feedback through annotations and video recording, allowing users to provide feedback on visual elements. |
Supported Userback allows creating and deploying customized surveys within websites or apps for targeted feedback collection and analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Userback reviews
We've summarised 171 Userback reviews (Userback G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface for both support representatives and end-users.
- Helpful feedback with videos, attachments, and screenshots.
- Easy to integrate into websites and web apps.
- Website widget allows for feedback with visual context.
- Centralized feedback collection and task management.
- Some email notifications go to spam.
- No native Salesforce integration.
- Client accounts count towards total users, limiting client access.
- Limited Slack integration (one channel per project).
- No Linear integration with full status/priority sync.
Userback pricing
The commentary is based on 10 reviews from Userback G2 reviews.
Userback's pricing is generally considered reasonable and a great value, especially for the features offered. Some users find the pricing plans expensive, particularly smaller businesses wanting integrations. However, many appreciate its affordability compared to competitors.
Users sentiment
See the Userback pricing page.
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Userback has a free trial.
Includes 5 team members, unlimited feedback, unlimited projects, visual feedback, surveys, session replays, track and segment users, feature portal, and integrations.
Includes 15 team members, unlimited feedback, unlimited projects, advanced survey triggers, browser error logs, custom data collection, custom branding, remove Userback branding, and webhooks.
Includes custom team members, unlimited feedback, unlimited projects, custom usage limits, premium support, invoice payment, SOC2 Type 2 report, and custom terms of service.
Userback alternatives
Userback FAQ
Userback is a user feedback platform that helps businesses understand and improve their digital products. It combines session recordings with visual feedback tools like surveys and bug reports, allowing product teams to see exactly how users interact with their website or app and understand their pain points. This context-rich feedback helps identify usability issues and optimize the user experience.
What is Userback and what does Userback do?
Userback is a user feedback platform that helps businesses understand and improve their digital products. It combines session recordings with visual feedback tools like surveys and bug reports, allowing product teams to see exactly how users interact with their website or app and understand their pain points. This context-rich feedback helps identify usability issues and optimize the user experience.
Userback integrates with project management tools like Jira, Trello, Asana, and Monday.com. It also connects with communication platforms like Slack and Microsoft Teams, and supports webhook integrations for custom connections. This allows for streamlined workflows and centralized feedback management.
How does Userback integrate with other tools?
Userback integrates with project management tools like Jira, Trello, Asana, and Monday.com. It also connects with communication platforms like Slack and Microsoft Teams, and supports webhook integrations for custom connections. This allows for streamlined workflows and centralized feedback management.
Top Userback competitors include Instabug for mobile app user experience, LogRocket for web and app issue tracking, and Hotjar for website user behavior analysis. ClickUp and Gainsight PX offer broader product experience and management solutions. Indeemo focuses on video-based market research.
What the main competitors of Userback?
Top Userback competitors include Instabug for mobile app user experience, LogRocket for web and app issue tracking, and Hotjar for website user behavior analysis. ClickUp and Gainsight PX offer broader product experience and management solutions. Indeemo focuses on video-based market research.
Yes, Userback is a legitimate software solution for website user feedback and session recording. It's known for its easy-to-use interface and helpful visual feedback features, allowing you to see how users interact with your website. Userback is safe and offers a free trial.
Is Userback legit?
Yes, Userback is a legitimate software solution for website user feedback and session recording. It's known for its easy-to-use interface and helpful visual feedback features, allowing you to see how users interact with your website. Userback is safe and offers a free trial.
Userback's pricing starts at $49/month for the Starter plan, $109/month for the Scale plan, and $219/month for the Premium plan. A 14-day free trial is available. Is Userback worth it? It depends on your needs and budget, but the unlimited feedback and projects are valuable for collecting user feedback.
How much does Userback cost?
Userback's pricing starts at $49/month for the Starter plan, $109/month for the Scale plan, and $219/month for the Premium plan. A 14-day free trial is available. Is Userback worth it? It depends on your needs and budget, but the unlimited feedback and projects are valuable for collecting user feedback.
Users consistently praise Userback's excellent customer support, describing it as "almost instant," "quick to respond," and readily available to address questions and resolve issues. Several reviewers highlight the team's responsiveness and willingness to implement new features based on user feedback.
Is Userback customer service good?
Users consistently praise Userback's excellent customer support, describing it as "almost instant," "quick to respond," and readily available to address questions and resolve issues. Several reviewers highlight the team's responsiveness and willingness to implement new features based on user feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.