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Verint Automated Quality Management description
Verint Automated Quality Management uses AI to analyze 100% of customer interactions - calls, texts, and more. This helps companies ensure excellent customer service and identify areas for improvement much better than traditional methods that only analyze a small percentage of interactions. It offers automated scoring of interactions, insightful data analysis, and recommendations for agent coaching.
Who is Verint Automated Quality Management best for
Verint Automated Quality Management is an AI-driven tool that analyzes customer interactions across various channels. We find that it's most effective for medium to large businesses, especially those operating contact centers in finance and healthcare. Keep in mind that some users find the initial setup complex, so be prepared to invest time in configuration. On the plus side, users highlight that automated quality checks save time.
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Perfect for companies with 1001+ employees, and still a good fit for those with 101-1000 employees.
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We see this working best for companies in healthcare, wellness, pharmaceuticals, finance, banking, or insurance.
Verint Automated Quality Management features
Supported Interaction analysis: Analyzes customer interactions across various channels like calls and texts to provide insights for improving customer service. |
Supported Automated interaction scoring: Automatically evaluates customer interactions and assigns scores based on predefined criteria. |
Supported Data analysis: Analyzes interaction data to uncover trends, patterns, and insights related to customer experience. |
Supported Agent coaching recommendations: Provides recommendations for coaching agents based on analysis of customer interactions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Verint Automated Quality Management reviews
We've summarised 26 Verint Automated Quality Management reviews (Verint Automated Quality Management Capterra reviews and Verint Automated Quality Management G2 reviews) and summarised the main points below.
- Automated quality checks save time and resources.
- Detailed analytics and reporting provide valuable insights.
- User-friendly interface for reviewing and editing audits.
- Real-time monitoring and call system actions are useful.
- Comprehensive features for in-depth analysis.
- Difficult setup and configuration, requiring significant support.
- Slow loading times and outdated interface.
- Overly complicated processes for simple tasks.
- Unresponsive to user feedback and feature requests.
- Software crashes, freezes, and performance lags.
Verint Automated Quality Management alternatives
Qualtrics CX for Contact CentersUnderstand and improve customer service with AI-powered insights.Read more
Verint Automated Quality Management FAQ
Verint Automated Quality Management uses AI to analyze 100% of customer interactions, including calls and texts. It automates quality scoring, provides insightful data analysis, and offers recommendations for agent coaching, helping companies improve customer service.
What is Verint Automated Quality Management and what does Verint Automated Quality Management do?
Verint Automated Quality Management uses AI to analyze 100% of customer interactions, including calls and texts. It automates quality scoring, provides insightful data analysis, and offers recommendations for agent coaching, helping companies improve customer service.
We find Verint Automated Quality Management integrates with existing call recording and CRM systems. There's no specific information on other integrations. It's always best to contact Verint directly for the most current list of integrations.
How does Verint Automated Quality Management integrate with other tools?
We find Verint Automated Quality Management integrates with existing call recording and CRM systems. There's no specific information on other integrations. It's always best to contact Verint directly for the most current list of integrations.
We find that Creovai, Loris, Google Cloud Agent Assist, Four/Four, Qualtrics CX for Contact Centers, and Genesys Cloud EX are good alternatives to Verint Automated Quality Management. They offer similar AI-powered solutions for analyzing customer interactions and improving agent performance.
What the main competitors of Verint Automated Quality Management?
We find that Creovai, Loris, Google Cloud Agent Assist, Four/Four, Qualtrics CX for Contact Centers, and Genesys Cloud EX are good alternatives to Verint Automated Quality Management. They offer similar AI-powered solutions for analyzing customer interactions and improving agent performance.
Verint Automated Quality Management is a legitimate product with generally positive reviews, but some users have reported difficulties with setup and performance. We recommend carefully evaluating if its features align with your specific needs and considering alternatives.
Is Verint Automated Quality Management legit?
Verint Automated Quality Management is a legitimate product with generally positive reviews, but some users have reported difficulties with setup and performance. We recommend carefully evaluating if its features align with your specific needs and considering alternatives.
I'm sorry, but we don't have pricing information available for Verint Automated Quality Management. Contact Verint directly for a quote.
How much does Verint Automated Quality Management cost?
I'm sorry, but we don't have pricing information available for Verint Automated Quality Management. Contact Verint directly for a quote.
We find that user reviews on Verint Automated Quality Management's customer service are mixed. While some appreciate its comprehensive features, others have found the system overly complicated and the support lacking. It seems there's room for improvement in addressing user feedback and simplifying the user experience.
Is Verint Automated Quality Management customer service good?
We find that user reviews on Verint Automated Quality Management's customer service are mixed. While some appreciate its comprehensive features, others have found the system overly complicated and the support lacking. It seems there's room for improvement in addressing user feedback and simplifying the user experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.