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When I Work description
When I Work is a cloud-based employee scheduling and time tracking software designed for small to midsize businesses. It simplifies creating and managing employee schedules, tracking work hours, and improving team communication. Its mobile app allows employees to access their schedules, clock in and out, submit time-off requests, and communicate with colleagues. When I Work integrates with popular payroll systems to streamline payroll processing. It is suitable for various industries, including retail, hospitality, and healthcare, helping businesses optimize labor costs and improve employee accountability.
Who is When I Work best for
When I Work is a user-friendly employee scheduling and time tracking solution praised for its intuitive interface and detailed information display. Users appreciate the streamlined scheduling process and readily accessible employee information. However, some have noted issues with managing time-off requests and limited chat functionality. When I Work offers flexible pricing plans starting at $2.50 per user per month.
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Best for small to midsize businesses with hourly employees.
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Ideal for retail, hospitality, healthcare, and food service.
When I Work features
Supported When I Work offers features to create, manage, and automate employee shift scheduling. |
Supported When I Work supports time tracking, time-off requests, and payroll integration. |
Supported Employees can set their availability preferences, aiding scheduling. |
Supported When I Work supports time tracking, scheduling, and payroll calculation. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
When I Work reviews
We've summarised 1375 When I Work reviews (When I Work GetApp reviews, When I Work Software Advice reviews, When I Work TrustPilot reviews, When I Work Capterra reviews and When I Work G2 reviews) and summarised the main points below.
- Easy to use and detailed information are displayed from the moment you logged in to the page.
- The scheduling area is great! They have an auto-fill and you can create multiple areas and assign each employee to the correct area.
- Amazing customer service!
- It is working really well and easy to use on the users end and schedulers end
- They dont display the request time offs of the employees.
- You cannot remove individual messages from the chat. You have to remove the entire thread and then recreate it.
- The app is not as easy to use on the management end for scheduling as the desktop version.
- It is not HIPPAA compliant.
When I Work pricing
The commentary is based on 69 reviews from When I Work Capterra reviews, When I Work G2 reviews, When I Work GetApp reviews and When I Work Software Advice reviews.
When I Work offers a free version and paid plans. Many reviewers found the pricing reasonable and worth the cost for the features, particularly for small businesses. Some found the per-user pricing structure expensive, especially for businesses with fluctuating staff numbers, while others wished certain features were included in the free version.
Users sentiment
See the When I Work pricing page.
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When I Work has a free trial.
Unlimited users, Auto Scheduling, Multi-week scheduling, Multi-location scheduling, Schedule templates, Forecast tools, In-app team messaging, OpenShifts and shift swapping, Help Center and live chat, Payroll and POS integrations.
Essentials features plus Advanced scheduling, Scheduling rules, Role permissions, Labor sharing, Custom Unit Forecasting, Let staff report callouts within 24 hours, Custom reporting, Allow overlapping OpenShifts, Toggle between time zones.
Pro features plus API key access, Webhooks, SAML/SSO.
When I Work alternatives
ConnecteamStreamlines deskless workforce management, boosting productivity and engagement.Read more
ScheduleProEffortless shift scheduling, compliance, and cost control for complex workforces.Read more
When I Work FAQ
When I Work is a cloud-based employee scheduling and time tracking software for small to midsize businesses. It simplifies schedule creation, time tracking, and team communication. Employees use the mobile app to access schedules, clock in/out, request time off, and communicate. When I Work integrates with payroll systems for streamlined processing.
What is When I Work and what does When I Work do?
When I Work is a cloud-based employee scheduling and time tracking software for small to midsize businesses. It simplifies schedule creation, time tracking, and team communication. Employees use the mobile app to access schedules, clock in/out, request time off, and communicate. When I Work integrates with payroll systems for streamlined processing.
When I Work integrates with popular payroll, POS, and HR platforms like ADP, QuickBooks, Square, and Namely. This streamlines payroll processing, time tracking, and other HR functions. It also offers an open API for custom integrations.
How does When I Work integrate with other tools?
When I Work integrates with popular payroll, POS, and HR platforms like ADP, QuickBooks, Square, and Namely. This streamlines payroll processing, time tracking, and other HR functions. It also offers an open API for custom integrations.
When I Work's top competitors include Buddy Punch, Homebase, and 7shifts. These alternatives offer similar features like employee scheduling, time tracking, and communication tools, catering to businesses with hourly workers.
What the main competitors of When I Work?
When I Work's top competitors include Buddy Punch, Homebase, and 7shifts. These alternatives offer similar features like employee scheduling, time tracking, and communication tools, catering to businesses with hourly workers.
Yes, When I Work is a legitimate employee scheduling and time tracking software. It's generally considered safe and reliable with positive reviews for ease of use and scheduling features. However, some users have noted customer service issues and limited functionality in the mobile app.
Is When I Work legit?
Yes, When I Work is a legitimate employee scheduling and time tracking software. It's generally considered safe and reliable with positive reviews for ease of use and scheduling features. However, some users have noted customer service issues and limited functionality in the mobile app.
When I Work pricing starts at $2.50/user/month for the Essentials plan. The Pro plan is $5/user/month, offering advanced scheduling tools. For larger businesses needing API access, the Premium plan is $8/user/month. A 14-day free trial is available.
How much does When I Work cost?
When I Work pricing starts at $2.50/user/month for the Essentials plan. The Pro plan is $5/user/month, offering advanced scheduling tools. For larger businesses needing API access, the Premium plan is $8/user/month. A 14-day free trial is available.
When I Work's customer service receives mixed reviews. While some praise the helpfulness and responsiveness of the support team, others express frustration with difficulty reaching support or receiving timely solutions, especially for technical issues. Several users mention positive experiences with live chat support.
Is When I Work customer service good?
When I Work's customer service receives mixed reviews. While some praise the helpfulness and responsiveness of the support team, others express frustration with difficulty reaching support or receiving timely solutions, especially for technical issues. Several users mention positive experiences with live chat support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.