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XMReality description
XMReality is a software tool that allows your team to see and solve problems remotely, as if they were there in person. Through a video call enhanced with augmented reality, your experts can guide on-site technicians or customers to troubleshoot issues quickly. XMReality requires no special equipment and works on any device (smartphone, tablet, computer) making it easy to use for anyone. This can result in faster problem-solving, reduced travel costs, and increased efficiency for your business.
Who is XMReality best for
XMReality is a remote assistance tool using augmented reality (AR) to connect field technicians with experts. Users love its ease of use and effectiveness in troubleshooting. However, some find the pricing high and experience occasional connectivity issues. This tool is best for large enterprises needing to improve first-time fix rates and reduce on-site visit costs.
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Best fit for enterprise businesses.
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Ideal for businesses with field service operations, especially in industrial manufacturing, food & beverage, and energy.
XMReality features
Supported XMReality supports various smart glasses for hands-free operation and AR experiences. |
Supported XMReality offers web-based remote access via its Web Guide Station. |
Supported XMReality provides on-demand remote support through temporary video sessions with AR features. |
Supported XMReality provides real-time AR remote assistance and guidance. |
Supported XMReality supports hands-free operation via smart glasses, enabling access to real-time information during remote guidance. |
Supported XMReality delivers interactive, step-by-step AR instructions for complex tasks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
XMReality reviews
We've summarised 38 XMReality reviews (XMReality G2 reviews) and summarised the main points below.
- Easy to use and implement, with a user-friendly interface.
- Quick to set up a video call, requiring no software installation or special accounts for customers.
- Helpful tools like pausing, drawing, recording, and taking snapshots during calls.
- Effective for remote troubleshooting and guidance, reducing the need for on-site visits.
- Allows for clear communication and problem-solving, even with language barriers.
- Occasional connectivity issues, especially in areas with poor network coverage.
- Limited customization options, particularly for audio and video settings.
- PointPad functionality, while innovative, is not always practical for real-world use.
- The mobile app has high battery consumption.
- Pricing can be prohibitive for smaller businesses, and the licensing model lacks flexibility.
XMReality pricing
The commentary is based on 4 reviews from XMReality G2 reviews.
XMReality offers a 14-day free trial for the Professional plan. The billing options for Basic and Professional plans include annual and monthly billing. Annual billing offers a discounted price. VAT is excluded from all prices.
See the XMReality pricing page.
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XMReality has a free trial.
Access to unlimited calls, up to 5 users, powerful guide tools, documentation with snapshots and notes, and an online knowledge base.
Includes all Basic plan features, plus call recordings and PDF reports, group calls (up to 5 people), branding (logo and colors), Microsoft Teams, Outlook, and custom no-code integrations.
Includes all Professional plan features, plus advanced user and team management, cloud storage (Microsoft OneDrive), group calls (up to 20 people), dedicated support, and add-ons such as single-sign on, advanced branding, integrations, and APIs.
XMReality alternatives
XMReality FAQ
XMReality is an augmented reality remote guidance software that allows experts to see and solve problems remotely as if they were on-site. Using a video call enhanced with AR, experts guide technicians or customers through troubleshooting, reducing travel costs and downtime. It works on any device, simplifying remote support and problem resolution.
What is XMReality and what does XMReality do?
XMReality is an augmented reality remote guidance software that allows experts to see and solve problems remotely as if they were on-site. Using a video call enhanced with AR, experts guide technicians or customers through troubleshooting, reducing travel costs and downtime. It works on any device, simplifying remote support and problem resolution.
XMReality integrates seamlessly with existing systems through its open API and supports various smart glasses for hands-free operation. It offers web-based remote access via its Web Guide Station, enabling real-time AR instructions and support on any device.
How does XMReality integrate with other tools?
XMReality integrates seamlessly with existing systems through its open API and supports various smart glasses for hands-free operation. It offers web-based remote access via its Web Guide Station, enabling real-time AR instructions and support on any device.
Top alternatives to XMReality include TeamViewer Frontline, XRmeet, Help Lightning, and Remote Eye. These competitors offer similar AR-powered remote assistance features for industries needing efficient field service and troubleshooting solutions.
What the main competitors of XMReality?
Top alternatives to XMReality include TeamViewer Frontline, XRmeet, Help Lightning, and Remote Eye. These competitors offer similar AR-powered remote assistance features for industries needing efficient field service and troubleshooting solutions.
Yes, XMReality is a legitimate software company offering AR-enhanced remote assistance solutions. They are well-reviewed for ease of use and effective troubleshooting, though some users mention connectivity issues and pricing concerns. So, XMReality is safe and a helpful tool for remote support.
Is XMReality legit?
Yes, XMReality is a legitimate software company offering AR-enhanced remote assistance solutions. They are well-reviewed for ease of use and effective troubleshooting, though some users mention connectivity issues and pricing concerns. So, XMReality is safe and a helpful tool for remote support.
I couldn't find pricing details for XMReality. Contact XMReality directly to discuss pricing and determine if the product meets your needs and budget.
How much does XMReality cost?
I couldn't find pricing details for XMReality. Contact XMReality directly to discuss pricing and determine if the product meets your needs and budget.
XMReality's customer service is viewed positively. Users highlight the team's responsiveness to feedback and willingness to address issues and implement improvements. The readily available support contributes to a positive customer experience.
Is XMReality customer service good?
XMReality's customer service is viewed positively. Users highlight the team's responsiveness to feedback and willingness to address issues and implement improvements. The readily available support contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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