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360dialog description
360dialog helps businesses use WhatsApp for marketing and sales. As an official WhatsApp Business Solution Provider, they offer a platform to send personalized messages to customers through WhatsApp. 360dialog focuses on improving marketing performance and provides data and analytics on customer interactions. Their tools integrate with Facebook and Instagram, allowing businesses to reach potential customers on WhatsApp.
Who is 360dialog best for
360dialog is a solid option for marketing or e-commerce businesses that want to increase customer engagement and sales using WhatsApp, especially those already utilizing Meta platforms. We've noticed that users appreciate the easy setup and quick implementation of Meta features. Keep in mind some users report concerns about billing and customer support, so be sure to do your due diligence there!
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Great for medium-sized businesses (101-1000 employees) looking to boost customer engagement and sales via WhatsApp.
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Specifically beneficial for marketing and advertising industries aiming to enhance campaign performance through Meta/WhatsApp integration.
360dialog features
Supported WhatsApp Marketing: Allows marketers to connect with customers on WhatsApp, a widely used messaging app with high engagement. |
Supported Personalized Messaging: Enables personalized conversations with customers at scale through targeted messaging and automated responses. |
Supported WhatsApp Business API Access: Provides businesses with an official WhatsApp Business API account to facilitate communication with customers. |
Supported Rich Media Messaging: Facilitates interactive communication by enabling businesses to send various media formats, such as images, videos, documents, and audio files, to customers. |
Supported Meta Integration: 360Dialog integrates with Meta, enhancing marketing campaigns by leveraging Meta's advertising platform and data. |
Supported Performance Analytics: Provides actionable insights into campaign performance, enabling data-driven optimization. |
Supported Automated Chatbots: Automates customer interactions using chatbots, providing 24/7 support and handling common queries. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Reliability and Performance
360dialog reviews
We've summarised 50 360dialog reviews (360dialog GetApp reviews, 360dialog TrustPilot reviews, 360dialog Capterra reviews and 360dialog G2 reviews) and summarised the main points below.
- Easy setup and onboarding process for WhatsApp Business API
- Provides both on-premise and cloud APIs
- Convenient interface and dashboard
- Quick implementation of Meta features
- Unauthorized charges and difficulty getting refunds
- Account deletion after missed payments, leading to downtime
- Unclear and inconsistent billing practices
- Slow and unhelpful customer support, often taking days to respond
360dialog pricing
The commentary is based on 13 reviews from 360dialog Capterra reviews, 360dialog G2 reviews and 360dialog TrustPilot reviews.
We find that user sentiment regarding 360dialog's pricing is largely negative. Many users report unauthorized charges, unexpected fees, and difficulty obtaining refunds. Some users felt the service was overpriced for its value.
Users sentiment
360dialog alternatives
Vonage Communications APIs (formerly Nexmo)Add global messaging, voice, and video to your apps.Read more
360dialog FAQ
360dialog is a WhatsApp Business Solution Provider. We find that they offer a platform for businesses to connect with customers using personalized WhatsApp messages, enriching marketing campaigns through Meta integration and performance analytics. They offer convenient tools but user reviews highlight some issues with billing and customer support.
What is 360dialog and what does 360dialog do?
360dialog is a WhatsApp Business Solution Provider. We find that they offer a platform for businesses to connect with customers using personalized WhatsApp messages, enriching marketing campaigns through Meta integration and performance analytics. They offer convenient tools but user reviews highlight some issues with billing and customer support.
360dialog integrates with Facebook and Instagram, allowing you to connect with potential customers on WhatsApp directly from your Meta campaigns. This streamlines your marketing efforts by leveraging existing platforms.
How does 360dialog integrate with other tools?
360dialog integrates with Facebook and Instagram, allowing you to connect with potential customers on WhatsApp directly from your Meta campaigns. This streamlines your marketing efforts by leveraging existing platforms.
We find that WATI, Vonage Communications APIs, Twilio, charles, Sendwo, and Kanal are the main competitors of 360dialog. They offer similar WhatsApp business solutions for sales, marketing, and customer support.
What the main competitors of 360dialog?
We find that WATI, Vonage Communications APIs, Twilio, charles, Sendwo, and Kanal are the main competitors of 360dialog. They offer similar WhatsApp business solutions for sales, marketing, and customer support.
We find that 360dialog's legitimacy is questionable due to numerous user complaints about unauthorized charges, difficulty obtaining refunds, and poor customer support. While the platform offers valuable WhatsApp marketing tools, we advise caution and recommend exploring alternative providers.
Is 360dialog legit?
We find that 360dialog's legitimacy is questionable due to numerous user complaints about unauthorized charges, difficulty obtaining refunds, and poor customer support. While the platform offers valuable WhatsApp marketing tools, we advise caution and recommend exploring alternative providers.
I am sorry, but the pricing for 360dialog is not publicly available. We recommend contacting 360dialog directly for a personalized quote.
How much does 360dialog cost?
I am sorry, but the pricing for 360dialog is not publicly available. We recommend contacting 360dialog directly for a personalized quote.
We find that 360dialog's customer service receives highly negative feedback. Users report slow response times, unhelpful support agents, and difficulty resolving issues. Some users even experienced unauthorized charges and account deletions.
Is 360dialog customer service good?
We find that 360dialog's customer service receives highly negative feedback. Users report slow response times, unhelpful support agents, and difficulty resolving issues. Some users even experienced unauthorized charges and account deletions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.