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AiSensy description
AiSensy is a platform that helps businesses use WhatsApp for sales and customer support. It allows you to build chatbots, send bulk messages, and manage customer conversations all within WhatsApp. AiSensy provides pre-built chatbot templates and tools to get your business verified on WhatsApp.
Who is AiSensy best for
AiSensy is a WhatsApp-centric platform ideal for small to medium-sized businesses looking to boost sales and customer support. Users praise its user-friendly interface, affordable pricing, and effective broadcasting features. However, some have noted slow customer support and limited chatbot customization. If your business prioritizes WhatsApp communication, AiSensy offers a valuable toolset, but consider alternatives if advanced chatbot features or rapid support are critical.
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Best for small to medium-sized businesses.
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Ideal for businesses focused on sales and customer support via WhatsApp.
AiSensy features
Supported AiSensy supports receiving messages and managing live chats via WhatsApp. |
Supported AiSensy supports sending and receiving WhatsApp messages for marketing and customer service. |
Supported AiSensy offers WhatsApp marketing automation, including personalized messages, automated workflows, and targeted campaigns. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
AiSensy reviews
We've summarised 63 AiSensy reviews (AiSensy G2 reviews) and summarised the main points below.
- User-friendly platform and dashboard, easy to navigate.
- Affordable pricing compared to competitors.
- Effective broadcasting features with good analytics.
- Helpful support team and readily available tutorials.
- Fast template message approvals.
- Slow customer support response times, sometimes taking up to several days.
- Contact import process is cumbersome, often duplicating country codes.
- Limited chatbot customization options within the platform.
- Lack of a mobile application for easier access.
- Pricing can be steep, especially for prepaid plans.
AiSensy pricing
The commentary is based on 17 reviews from AiSensy G2 reviews.
AiSensy's pricing is based on a subscription model with conversation charges. All plans include unlimited users and free service conversations. Conversation charges vary based on the type of conversation (marketing, utility, authentication). Additional add-ons are available for virtual numbers and chatbot flows.
Users sentiment
See the AiSensy pricing page.
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AiSensy has a free plan.
Free WhatsApp Business API, free WhatsApp Blue Tick application, ₹50 free conversation credits, unlimited free service conversations, Click to WhatsApp Ads Manager, upload & manage contacts, create tags & attributes (up to 10 tags and 5 custom attributes), create template messages, live chat dashboard.
All Free Forever features plus unlimited agent logins, smart audience segregation, broadcasting & retargeting, template message APIs, multi-agent live chat, agent transfer & manager monitoring, AiSensy Marketplace integrations, 2400 messages/min, Shopify & WooCommerce integrations, Dialogflow Chatbot integration, shared team inbox, Click-to-WhatsApp Ads Manager.
All features in Basic Plan plus up to 100 tags, up to 20 custom attributes, campaign scheduler, campaign click tracking, smart agent routing, campaign budget analytics, project APIs, custom agent rules, carousel template click tracking, CSV campaign scheduler, user access control, birthday message automation, automatic failed message retry.
All features in Pro Plan plus recommended for brands with 5 Lac+ users, unlimited tags, unlimited attributes, downloadable reports, dedicated account manager, priority customer support, webhooks, higher messaging speed.
AiSensy alternatives
AiSensy FAQ
AiSensy is a WhatsApp business platform for sales and customer support. It enables businesses to create chatbots, send bulk messages, and manage customer conversations. AiSensy offers pre-built templates and WhatsApp business verification tools, making it easy to connect with customers.
What is AiSensy and what does AiSensy do?
AiSensy is a WhatsApp business platform for sales and customer support. It enables businesses to create chatbots, send bulk messages, and manage customer conversations. AiSensy offers pre-built templates and WhatsApp business verification tools, making it easy to connect with customers.
AiSensy integrates with WhatsApp, enabling businesses to leverage the platform for sales and customer support. It offers features like chatbots, bulk messaging, and a centralized dashboard to manage customer conversations. There is no information available about integrations with other tools.
How does AiSensy integrate with other tools?
AiSensy integrates with WhatsApp, enabling businesses to leverage the platform for sales and customer support. It offers features like chatbots, bulk messaging, and a centralized dashboard to manage customer conversations. There is no information available about integrations with other tools.
AiSensy's main competitors include WATI, Notbot, and ChatBreezes. These platforms offer similar WhatsApp-focused business solutions for sales and customer support. While Salesforce Service Cloud and Front provide broader customer service features, they also compete in the customer interaction space.
What the main competitors of AiSensy?
AiSensy's main competitors include WATI, Notbot, and ChatBreezes. These platforms offer similar WhatsApp-focused business solutions for sales and customer support. While Salesforce Service Cloud and Front provide broader customer service features, they also compete in the customer interaction space.
AiSensy appears to be a legitimate platform. User reviews praise its ease of use, affordability, and effective broadcasting features. However, some users mention slow customer support and limited chatbot customization. Consider these factors when evaluating if AiSensy is safe and right for your business.
Is AiSensy legit?
AiSensy appears to be a legitimate platform. User reviews praise its ease of use, affordability, and effective broadcasting features. However, some users mention slow customer support and limited chatbot customization. Consider these factors when evaluating if AiSensy is safe and right for your business.
I couldn't find pricing details for AiSensy. For the most current pricing information, it's best to visit their website or contact their sales team directly.
How much does AiSensy cost?
I couldn't find pricing details for AiSensy. For the most current pricing information, it's best to visit their website or contact their sales team directly.
AiSensy's customer support receives mixed reviews. While some users praise the helpfulness and availability of the support team and tutorials, others express frustration with slow response times, sometimes taking several days. So, while support resources exist, responsiveness can be an issue.
Is AiSensy customer service good?
AiSensy's customer support receives mixed reviews. While some users praise the helpfulness and availability of the support team and tutorials, others express frustration with slow response times, sometimes taking several days. So, while support resources exist, responsiveness can be an issue.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.