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BotSpace description
BotSpace is a software platform that helps businesses leverage WhatsApp for marketing, sales, and customer support. It allows you to send bulk messages, automate notifications and responses, and integrate WhatsApp with other business tools you may already be using like HubSpot and Shopify. This can help your team engage customers more effectively and efficiently on a platform they already use. BotSpace is trusted by a variety of companies across the globe and boasts high customer satisfaction with their product and services.
Who is BotSpace best for
BotSpace is a WhatsApp-focused platform ideal for small to medium-sized businesses seeking to enhance customer engagement through marketing, sales, and support automation. Users praise its user-friendly interface, HubSpot integration, and robust automation features. However, some users mention limitations in platform integrations and occasional delays in customer support. BotSpace offers a tiered subscription model with a free plan.
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Best for small to medium-sized businesses.
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Suitable for businesses across various industries.
BotSpace features
Supported BotSpace's Broadcast messages feature allows sending targeted messages to large customer groups. |
Supported BotSpace enables automated, interactive conversations using a visual drag-and-drop builder. |
Supported BotSpace provides a Shared Team Inbox for multiple team members to access and manage WhatsApp conversations. |
Supported BotSpace enables sending GDPR-compliant WhatsApp newsletters to segmented audiences. |
Supported BotSpace allows automated notifications based on specific events or triggers. |
Supported BotSpace facilitates automated surveys to collect customer feedback. |
Supported BotSpace offers chatbot functionality for continuous customer communication. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
BotSpace reviews
We've summarised 24 BotSpace reviews (BotSpace G2 reviews) and summarised the main points below.
- Personalized onboarding and customer support experience.
- User-friendly interface and easy implementation process.
- Robust automation features for sending reminders and scheduling messages.
- Seamless integration with HubSpot CRM.
- Good value for the price.
- Limited platform integration: Users desire integration with Instagram and other Meta platforms beyond Facebook.
- Missing product catalog feature in the API
- Long wait times for customer support, sometimes up to 24 hours
- Inability to delete channels within the platform, requiring customer support intervention.
- The 24-hour chat answer limitation requires sending a template to reactivate the chat.
BotSpace pricing
The commentary is based on 7 reviews from BotSpace G2 reviews.
Additional Meta fees apply to all plans. All plans include unlimited contacts.
Users sentiment
See the BotSpace pricing page.
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BotSpace has a free plan.
1 seat, Upto 1 integration, Unlimited contacts, Broadcasts, Workflows, Basic support
5 seats, Upto 3 integration, Shared inbox, Macros, Analytics, Bulk import & export, API & Webhooks, Starter support
25 seats, Upto 5 integrations, Teams, Roles & permissions, Reporting, Pro support
Unlimited seats, Unlimited integrations, Volume discounts, Customer success manager, Premium support
BotSpace alternatives
WhatsApp Business PlatformChat with customers on WhatsApp, automate replies, and boost sales.Read more
BotSpace FAQ
BotSpace is a WhatsApp-focused platform designed for small to medium businesses to enhance customer engagement through marketing, sales, and support. It offers bulk messaging, automated notifications, and integrations with tools like HubSpot and Shopify, enabling efficient customer interaction on a familiar platform. It offers a user-friendly interface and robust automation, but some users mention limited integrations and occasional support delays.
What is BotSpace and what does BotSpace do?
BotSpace is a WhatsApp-focused platform designed for small to medium businesses to enhance customer engagement through marketing, sales, and support. It offers bulk messaging, automated notifications, and integrations with tools like HubSpot and Shopify, enabling efficient customer interaction on a familiar platform. It offers a user-friendly interface and robust automation, but some users mention limited integrations and occasional support delays.
BotSpace integrates with HubSpot and Shopify, enabling businesses to connect their existing tools with WhatsApp for enhanced customer engagement. This streamlines workflows and centralizes communication for improved efficiency.
How does BotSpace integrate with other tools?
BotSpace integrates with HubSpot and Shopify, enabling businesses to connect their existing tools with WhatsApp for enhanced customer engagement. This streamlines workflows and centralizes communication for improved efficiency.
Top BotSpace alternatives include SleekFlow, WATI, and Getgabs. These competitors offer similar WhatsApp-centric features for marketing, sales, and customer support. While BotSpace excels in HubSpot integration and user-friendliness, exploring these alternatives may reveal a better fit for your specific business needs.
What the main competitors of BotSpace?
Top BotSpace alternatives include SleekFlow, WATI, and Getgabs. These competitors offer similar WhatsApp-centric features for marketing, sales, and customer support. While BotSpace excels in HubSpot integration and user-friendliness, exploring these alternatives may reveal a better fit for your specific business needs.
BotSpace appears to be a legitimate platform. G2 reviews rate it 4.7/5, and users praise its user-friendly interface, robust automation, and HubSpot integration. However, note the limitations regarding platform integrations and occasional customer support delays.
Is BotSpace legit?
BotSpace appears to be a legitimate platform. G2 reviews rate it 4.7/5, and users praise its user-friendly interface, robust automation, and HubSpot integration. However, note the limitations regarding platform integrations and occasional customer support delays.
BotSpace's pricing starts with a free plan. Paid plans are Starter at $40/month, Pro at $82/month, and Premium at $249/month. Add-ons are available for additional channels and workflow enrollments, impacting the overall product pricing.
How much does BotSpace cost?
BotSpace's pricing starts with a free plan. Paid plans are Starter at $40/month, Pro at $82/month, and Premium at $249/month. Add-ons are available for additional channels and workflow enrollments, impacting the overall product pricing.
BotSpace's customer service receives positive feedback. Users praise the personalized onboarding and readily available support during implementation. However, some have experienced long wait times, occasionally up to 24 hours, for support responses.
Is BotSpace customer service good?
BotSpace's customer service receives positive feedback. Users praise the personalized onboarding and readily available support during implementation. However, some have experienced long wait times, occasionally up to 24 hours, for support responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.