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Blameless description
Blameless helps software engineering teams manage incidents and system reliability. It offers automated incident response, communication tools, and analytics to understand and improve system stability. It's designed for engineering and operations teams of all sizes, helping them resolve incidents faster and learn from them to prevent future issues. Blameless integrates with popular communication and project management tools for streamlined workflows.
Who is Blameless best for
Blameless simplifies incident management for engineering teams. Its automated response, communication tools, and analytics help resolve incidents faster and prevent future issues. Users praise the intuitive Slack bot and excellent customer support but note limitations in reporting and integrations. Blameless is suitable for teams of all sizes.
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Ideal for small to large businesses seeking improved incident management.
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Best suited for software, IT, and telecommunications companies.
Blameless features
Supported Provides customizable workflows to automate incident response processes, reducing manual effort and improving response times. |
Supported Integrates with communication platforms like Slack, Microsoft Teams, and Google Chat to streamline incident communication. |
Supported Tracks incident metrics, provides reporting capabilities, and identifies areas for improvement in reliability practices. |
Supported Integrates with various tools, such as Opsgenie for on-call management and other communication platforms, to enhance incident management workflows. |
Supported Provides tools to define, monitor, and manage Service Level Objectives (SLOs), helping organizations maintain service reliability and performance targets. |
Supported Facilitates post-incident reviews to identify root causes, document learnings, and implement corrective actions to prevent similar incidents. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Blameless reviews
We've summarised 72 Blameless reviews (Blameless G2 reviews) and summarised the main points below.
- Intuitive and easy-to-use Slack bot for incident management.
- Excellent customer support, responsive and helpful.
- Flexible comms flow and tagging for capturing incident information.
- Automated incident response, streamlining processes.
- Helpful for establishing an incident management framework.
- Limited data export integrations require manual workarounds.
- Reporting limitations, especially the 10-field limit in Reliability Insights.
- SQL querying limitations and sparse documentation make data analysis challenging.
- Unpolished UX with occasional bugs and inconsistencies.
- Limited Jira integration, hindering information transfer.
Blameless pricing
The commentary is based on 3 reviews from Blameless G2 reviews.
Blameless's pricing model is sometimes unclear and potentially expensive, especially for larger organizations with many users. Some reviewers found the cost of adding new users high and licensing difficult to understand. Despite this, its incident management features are highly valued.
See the Blameless pricing page.
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Blameless has a free trial.
Powerful, automated incident management for smaller companies. Features include Slack & Teams based incident response, streamlined incident retrospective process, automated stakeholder communications, and automated incident workflows.
Advanced, customized, intelligent incident management for larger companies. Includes all features in Essentials plus custom incident analytics, embedded SLO manager, AI driven incident assistant, and dedicated enterprise support.
Blameless alternatives
Blameless FAQ
Blameless is an incident management platform for software engineering teams. It automates incident response, provides communication tools, and offers analytics to improve system reliability, helping teams resolve incidents faster and prevent future issues.
What is Blameless and what does Blameless do?
Blameless is an incident management platform for software engineering teams. It automates incident response, provides communication tools, and offers analytics to improve system reliability, helping teams resolve incidents faster and prevent future issues.
Blameless integrates with communication platforms like Slack and Microsoft Teams, and incident management tools such as Opsgenie. This streamlines incident communication, automates responses, and improves overall incident management workflows.
How does Blameless integrate with other tools?
Blameless integrates with communication platforms like Slack and Microsoft Teams, and incident management tools such as Opsgenie. This streamlines incident communication, automates responses, and improves overall incident management workflows.
Top alternatives to Blameless include incident.io, FireHydrant, and xMatters. These competitors offer similar incident management, communication, and analysis features, catering to organizations focused on improving system reliability and incident response.
What the main competitors of Blameless?
Top alternatives to Blameless include incident.io, FireHydrant, and xMatters. These competitors offer similar incident management, communication, and analysis features, catering to organizations focused on improving system reliability and incident response.
Blameless is a legitimate incident management platform used by many companies. User reviews praise its intuitive interface and excellent customer support. While some users mention limitations with reporting and integrations, Blameless is generally considered safe and effective for improving system reliability.
Is Blameless legit?
Blameless is a legitimate incident management platform used by many companies. User reviews praise its intuitive interface and excellent customer support. While some users mention limitations with reporting and integrations, Blameless is generally considered safe and effective for improving system reliability.
Blameless offers the Essentials plan for $20 per user per month and an Enterprise plan with custom pricing. Contact Blameless sales for detailed Enterprise pricing, which includes user-based or annual options. A free trial is available.
How much does Blameless cost?
Blameless offers the Essentials plan for $20 per user per month and an Enterprise plan with custom pricing. Contact Blameless sales for detailed Enterprise pricing, which includes user-based or annual options. A free trial is available.
Blameless's customer service receives high praise. Users consistently highlight the exceptional support, responsiveness, and helpfulness of the Blameless team, particularly during onboarding and integration. While some documentation gaps exist, the direct support readily compensates for this.
Is Blameless customer service good?
Blameless's customer service receives high praise. Users consistently highlight the exceptional support, responsiveness, and helpfulness of the Blameless team, particularly during onboarding and integration. While some documentation gaps exist, the direct support readily compensates for this.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.