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Rootly description
Rootly is an incident management platform that streamlines how your team handles and learns from technology disruptions. Built around Slack, it automates tasks like creating communication channels, notifying responders, and updating stakeholders. Rootly helps track incidents, generate postmortem reports, and analyze trends to improve your company's response to future incidents. It integrates with tools like PagerDuty, Jira, and Zoom.
Who is using Rootly?
Who is Rootly best for
Rootly streamlines incident management for tech companies, automating tasks within Slack. Users praise its automated workflows, integrations, and AI-powered features but note occasional UI clunkiness and notification overload. Best for medium to large businesses seeking improved incident response and analysis.
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Best for medium to large tech companies (101+ employees).
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Ideal for software, IT, and telecommunications companies.
Rootly features
Supported Rootly offers a dedicated platform to streamline incident management processes, from creation to resolution and post-incident analysis. |
Supported Rootly is built around Slack, enabling automated communication, notifications, and updates within dedicated channels. |
Supported Rootly automates tasks like creating Slack channels, notifying responders, and updating stakeholders, reducing manual effort during incidents. |
Supported Rootly helps generate postmortem reports to analyze incidents, identify trends, and improve future responses. |
Supported Rootly tracks incidents, generates reports, and analyzes trends to help companies improve their response to future incidents. |
Supported Rootly integrates with tools like PagerDuty, Jira, and Zoom to enhance its functionality and connect with existing workflows. |
Supported Rootly offers on-call scheduling, escalation policies, and override management features within a user-friendly interface. |
Rootly reviews
We've summarised 52 Rootly reviews (Rootly G2 reviews) and summarised the main points below.
- Streamlines incident management and automates busywork within Slack.
- Customizable playbooks and integrations with PagerDuty, Jira, and Confluence.
- AI-based incident summarization and RCA drafting in Slack.
- Excellent customer support and onboarding experience.
- Facilitates consistent incident management processes.
- UI can feel clunky, especially when navigating incidents or setting up workflows.
- Some workflows require trial and error and some integrations could be smoother.
- Occasional excessive Slack notifications and updates.
- Metrics dashboards lack flexibility and interactivity.
- Limited customization for specific fields and reporting.
Rootly pricing
The commentary is based on 1 reviews from Rootly G2 reviews.
Rootly's pricing seems reasonable considering the value it provides through streamlined incident management, automation, and integrations. While some users mention it's "worth the money," specific pricing details aren't available in the reviews. However, the return on investment from reduced toil and faster incident resolution appears to be a key benefit.
See the Rootly pricing page.
Rootly alternatives
Rootly FAQ
Rootly is an incident management platform built for Slack that automates incident response, from creating communication channels to generating postmortems. It integrates with tools like PagerDuty and Jira, helping engineering teams resolve incidents faster and learn from them. Rootly helps streamline incident management processes and improve future responses.
What is Rootly and what does Rootly do?
Rootly is an incident management platform built for Slack that automates incident response, from creating communication channels to generating postmortems. It integrates with tools like PagerDuty and Jira, helping engineering teams resolve incidents faster and learn from them. Rootly helps streamline incident management processes and improve future responses.
Rootly integrates with various tools to enhance incident management. It's built around Slack, enabling seamless communication and automation. It also integrates with PagerDuty, Jira, and Zoom, connecting with existing workflows for efficient incident response.
How does Rootly integrate with other tools?
Rootly integrates with various tools to enhance incident management. It's built around Slack, enabling seamless communication and automation. It also integrates with PagerDuty, Jira, and Zoom, connecting with existing workflows for efficient incident response.
Rootly's main competitors include incident management platforms like Opsgenie, Spike.sh, and ServiceNow IT Service Management. Alternatives like Jira Service Management and ManageEngine Endpoint Central offer overlapping functionalities for incident and IT service management. Each caters to slightly different needs and scales.
What the main competitors of Rootly?
Rootly's main competitors include incident management platforms like Opsgenie, Spike.sh, and ServiceNow IT Service Management. Alternatives like Jira Service Management and ManageEngine Endpoint Central offer overlapping functionalities for incident and IT service management. Each caters to slightly different needs and scales.
Rootly is a legitimate incident management platform. User reviews highlight its streamlined incident management and automated workflows within Slack. Rootly integrates with popular tools like PagerDuty, Jira, and Zoom, and boasts strong website traffic growth, indicating increasing popularity and trustworthiness.
Is Rootly legit?
Rootly is a legitimate incident management platform. User reviews highlight its streamlined incident management and automated workflows within Slack. Rootly integrates with popular tools like PagerDuty, Jira, and Zoom, and boasts strong website traffic growth, indicating increasing popularity and trustworthiness.
I couldn't find pricing details for Rootly. For the most current pricing information, it's best to check their official website or contact their sales team.
How much does Rootly cost?
I couldn't find pricing details for Rootly. For the most current pricing information, it's best to check their official website or contact their sales team.
Rootly's customer service receives overwhelmingly positive feedback. Users consistently praise the team's responsiveness, helpfulness, and proactive approach to addressing issues and implementing feature requests. Support interactions are described as fast, direct, and friendly.
Is Rootly customer service good?
Rootly's customer service receives overwhelmingly positive feedback. Users consistently praise the team's responsiveness, helpfulness, and proactive approach to addressing issues and implementing feature requests. Support interactions are described as fast, direct, and friendly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.