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BOSSDesk description
BOSSDesk is a help desk software designed for IT departments to manage support requests from within their company. Offered both cloud-based and on-premises, it provides tools for incident tracking, asset management, change management, and problem management. BOSSDesk aims to automate IT processes, ultimately saving time and improving service experiences for employees.
Who is BOSSDesk best for
BOSSDesk is a help desk software designed for IT departments to manage internal support requests. It offers cloud-based and on-premises deployment, covering incident tracking, asset management, change management, and problem management. BOSSDesk automates IT processes to save time and improve employee service experiences.
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Best for small to medium-sized businesses (1-100 employees) and (101-1000 employees).
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Particularly well-suited for the software, IT, and telecommunications industry.
BOSSDesk features
Supported BOSSDesk streamlines IT change implementation with planning, approval, execution, and tracking. |
Supported BOSSDesk supports incident, problem, change, and request management. |
Supported BOSSDesk supports IT requests, troubleshooting, and device tracking via incident and asset management features. Repair management can be customized. |
Supported BOSSDesk uses AI for automated ticketing, incident resolution, and problem identification. |
Supported BOSSDesk supports asset lifecycle management from procurement to retirement. |
BOSSDesk pricing
The commentary is based on 1 reviews from BOSSDesk G2 reviews.
BOSSDesk offers three tiered subscription plans: Essentials, Professional, and Enterprise. All plans include email and phone support, and are billed annually per paid user per month with unlimited end-users. Optional modules and integrations are available for the Professional and Enterprise plans, such as ChatGPT, Dell, Lenovo, TeamViewer, and Zapier. Asset pricing is also available, starting at $0.20/asset/month with volume discounts.
See the BOSSDesk pricing page.
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BOSSDesk has a free trial.
Includes Active Directory integration, dashboards, reports, software inventory, remote tools, and a mobile application.
Includes all Essentials features, plus incident management, self-service portal, knowledge-base management, workflow management, SLA management, limited service catalog, satisfaction survey, teams, approvals, tasks, custom fields, tags, import tools, business hours, holiday calendars, and email templates.
Includes all Professional and Essentials features, plus problem management, change management, contract management, facilities management, vendor management, purchase management, unlimited service catalog, scheduled tickets, scheduled reports, announcements, tiered tasks, custom reports, canned responses, remote agent, MS Exchange connectivity, custom email incoming servers, custom SMTP server, single sign-on SAML, site agent-Office 365 integration, site rebranding, API access, and a chat module.
BOSSDesk alternatives
Alemba Service ManagerStreamlines IT, automates tasks, boosts efficiency, and satisfies users.Read more
BOSSDesk FAQ
BOSSDesk is a help desk software for IT departments to manage internal support requests. Available on-premises or cloud-based, it offers incident tracking, asset management, change management, and problem management. It automates IT processes to save time and improve employee service experiences.
What is BOSSDesk and what does BOSSDesk do?
BOSSDesk is a help desk software for IT departments to manage internal support requests. Available on-premises or cloud-based, it offers incident tracking, asset management, change management, and problem management. It automates IT processes to save time and improve employee service experiences.
There is no information available regarding specific integrations for BOSSDesk. It offers features like IT change implementation, service management, and AI-driven automation. For further details, it's recommended to consult BOSSDesk's resources directly.
How does BOSSDesk integrate with other tools?
There is no information available regarding specific integrations for BOSSDesk. It offers features like IT change implementation, service management, and AI-driven automation. For further details, it's recommended to consult BOSSDesk's resources directly.
Top alternatives to BOSSDesk include ManageEngine ServiceDesk Plus, Help Desk Premier, SolarWinds Service Desk, Jira Service Management, SimplyDesk, and ServiceNow Software Asset Management. These competitors offer similar IT help desk functionalities, catering to various business sizes and needs.
What the main competitors of BOSSDesk?
Top alternatives to BOSSDesk include ManageEngine ServiceDesk Plus, Help Desk Premier, SolarWinds Service Desk, Jira Service Management, SimplyDesk, and ServiceNow Software Asset Management. These competitors offer similar IT help desk functionalities, catering to various business sizes and needs.
Yes, BOSSDesk is a legitimate help desk software designed for IT departments. It offers features like incident tracking, asset management, and IT change implementation. BOSSDesk aims to automate IT processes, saving time and improving service experiences, making it a safe and helpful tool for IT support.
Is BOSSDesk legit?
Yes, BOSSDesk is a legitimate help desk software designed for IT departments. It offers features like incident tracking, asset management, and IT change implementation. BOSSDesk aims to automate IT processes, saving time and improving service experiences, making it a safe and helpful tool for IT support.
I couldn't find pricing details for BOSSDesk. Contact BOSSDesk directly for product pricing and to determine if it's worth the investment for your needs.
How much does BOSSDesk cost?
I couldn't find pricing details for BOSSDesk. Contact BOSSDesk directly for product pricing and to determine if it's worth the investment for your needs.
BOSSDesk users highlight its ease of setup and efficient handling of support requests, leading to improved communication and time management within IT teams. Some initial setup challenges were noted, but overall, the software is viewed positively for its ability to streamline workflows and prevent tasks from being overlooked.
Is BOSSDesk customer service good?
BOSSDesk users highlight its ease of setup and efficient handling of support requests, leading to improved communication and time management within IT teams. Some initial setup challenges were noted, but overall, the software is viewed positively for its ability to streamline workflows and prevent tasks from being overlooked.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.