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DoubleTick description
DoubleTick is a WhatsApp business tool that helps companies use the platform for marketing and sales. It allows you to send bulk messages to customers, manage your team's communication from a single number, and even automate order bookings through AI image recognition. DoubleTick aims to increase customer engagement and streamline your sales process, all within the WhatsApp interface.
Who is DoubleTick best for
DoubleTick is a WhatsApp business tool ideal for small businesses seeking to boost sales and marketing efforts. Users praise its wide range of features, including bulk messaging, marketing templates, and chatbot automation, which are helpful for increasing customer reach and engagement. However, some users have reported issues with lead attribution accuracy, conflicting chatbot flows, and slow support. Despite some drawbacks, DoubleTick offers a valuable platform for businesses looking to leverage WhatsApp for enhanced customer interaction and streamlined sales processes.
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Best for small businesses looking to enhance their sales and marketing efforts through WhatsApp.
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Suitable for various sectors aiming to boost customer engagement and streamline communication.
DoubleTick features
Supported DoubleTick offers a shared team inbox accessible by multiple team members. |
Supported DoubleTick allows creating and sharing product catalogs on WhatsApp. |
Supported DoubleTick allows personalized messaging using WhatsApp templates and custom fields. |
Supported DoubleTick automates WhatsApp replies using interactive templates and chatbots. |
Supported DoubleTick allows scheduling WhatsApp messages for a later time or date. |
Supported DoubleTick allows sending bulk messages to multiple WhatsApp contacts. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
DoubleTick reviews
We've summarised 23 DoubleTick reviews (DoubleTick Capterra reviews and DoubleTick G2 reviews) and summarised the main points below.
- Wide range of features for WhatsApp business, including bulk messaging, marketing templates, and chatbot automation.
- Helpful for increasing customer reach and engagement on WhatsApp.
- Provides support for setting up and using the platform's features.
- Good for designing and sending marketing campaigns through WhatsApp.
- Lead attribution through ads is inaccurate and unreliable.
- Cannot use welcome bot and keyword bot simultaneously, leading to conflicting chat flows.
- Support is slow and unhelpful, often directing users to webinars instead of providing solutions.
- Steep learning curve, especially for automation features.
- Some users find the platform buggy and experience performance issues.
DoubleTick pricing
The commentary is based on 2 reviews from DoubleTick Capterra reviews and DoubleTick G2 reviews.
DoubleTick offers free onboarding services, including Facebook page approval, WhatsApp Business Number registration, importing and setting up broadcast lists, preventing number bans, and strategy consultation.
Users sentiment
See the DoubleTick pricing page.
Team inbox (5 agents free), send bulk broadcasts, bulk import, define customer segments, share products and catalogues, detailed broadcast analytics, Excel export and import, Google sheets integration, access on mobile and web, unlimited tags, unlimited custom attributes.
All features in Starter Plan, plus team inbox (10 agents free), roles & permissions, number masking, automated ordering bot, 3rd party integrations, developer API, agent & organisation analytics, and reports.
All features in Pro Plan, plus custom pricing per agent, complex journeys, special customizations, and special integrations.
DoubleTick alternatives
DoubleTick FAQ
DoubleTick is a WhatsApp business tool designed to enhance sales and marketing efforts. It enables bulk messaging, team communication management, and automated order bookings through AI. DoubleTick helps small businesses improve customer engagement and streamline sales processes using WhatsApp.
What is DoubleTick and what does DoubleTick do?
DoubleTick is a WhatsApp business tool designed to enhance sales and marketing efforts. It enables bulk messaging, team communication management, and automated order bookings through AI. DoubleTick helps small businesses improve customer engagement and streamline sales processes using WhatsApp.
DoubleTick integrates with WhatsApp, allowing businesses to leverage the platform for sales and marketing activities. It facilitates features such as bulk messaging, automated replies, and product catalogs directly within the WhatsApp interface. Further integration details are not available.
How does DoubleTick integrate with other tools?
DoubleTick integrates with WhatsApp, allowing businesses to leverage the platform for sales and marketing activities. It facilitates features such as bulk messaging, automated replies, and product catalogs directly within the WhatsApp interface. Further integration details are not available.
Alternatives to DoubleTick include SleekFlow, WhatsApp Now, and Getgabs. These competitors offer similar WhatsApp business solutions for sales and marketing automation, customer support, and personalized messaging. If you're exploring options, consider these alternatives.
What the main competitors of DoubleTick?
Alternatives to DoubleTick include SleekFlow, WhatsApp Now, and Getgabs. These competitors offer similar WhatsApp business solutions for sales and marketing automation, customer support, and personalized messaging. If you're exploring options, consider these alternatives.
DoubleTick seems legitimate based on its positive reviews for features and customer engagement. However, some users have reported issues with inaccurate lead attribution, conflicting bot functions, slow support, and a steep learning curve. Consider these factors when deciding if DoubleTick is safe and right for you.
Is DoubleTick legit?
DoubleTick seems legitimate based on its positive reviews for features and customer engagement. However, some users have reported issues with inaccurate lead attribution, conflicting bot functions, slow support, and a steep learning curve. Consider these factors when deciding if DoubleTick is safe and right for you.
I couldn't find pricing information for DoubleTick. Contact DoubleTick directly for product pricing details to determine if it's worth the investment for your needs.
How much does DoubleTick cost?
I couldn't find pricing information for DoubleTick. Contact DoubleTick directly for product pricing details to determine if it's worth the investment for your needs.
DoubleTick's customer service receives mixed reviews. Some users mention helpful support and guidance, while others report slow response times, unhelpful junior staff, and being directed to webinars instead of receiving direct assistance. Some users even describe the support as "bad" and unresponsive.
Is DoubleTick customer service good?
DoubleTick's customer service receives mixed reviews. Some users mention helpful support and guidance, while others report slow response times, unhelpful junior staff, and being directed to webinars instead of receiving direct assistance. Some users even describe the support as "bad" and unresponsive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.