Logo of Cobrowse.io

Cobrowse.io

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Last updated on

Company health

Employee growth
12% increase in the last year
Web traffic
192% increase in the last quarter

Ratings

G2
4.5/5
(13)

Cobrowse.io description

Cobrowse.io is a remote support software that integrates with your existing systems, like Genesys. It allows you to see and share your customer's screen in real-time, guiding them through complex tasks or forms. You can control what data is visible during the session to protect sensitive information. Cobrowse.io is designed to improve customer support efficiency and satisfaction by making online interactions clearer and more collaborative.


Who is Cobrowse.io best for

Cobrowse.io is a solid choice for businesses aiming to improve their customer support through real-time interaction. We find it particularly effective for medium to large companies in sectors like e-commerce and finance. Cobrowse.io helps guide customers and resolve issues faster.

  • Perfect for mid-sized to large companies seeking to boost customer support with real-time, integrated screen sharing.

  • In our experience, Cobrowse.io shines in software, IT, telecommunications, e-commerce, and finance for enhanced support.


Cobrowse.io features

Supported

Premium App Integration: The Cobrowse integration for Genesys Cloud is available as a Premium App in the App Foundry.

Supported

Two App Installation: There are two separate apps to install: the Cobrowse.io Standalone App and the Cobrowse.io Interaction Widget.

Supported

App Installation Process: The Standalone app is installed via AppFoundry, and the Widget app is installed afterwards through Genesys Cloud's Integrations settings.

Supported

Access Control: Access control can be managed under Configuration, allowing selection of user groups with permissions for each app.

Supported

App Activation: For each premium app, activate it after installation.

Supported

Role-Based Access: Regular agents typically need access to the Widget app, while supervisors and administrators might need access to both or just the Standalone app.

Supported

Standalone App for Admins: The Standalone app is for supervisors and administrators.

Supported

Widget App for Agents: The Widget app is for regular agents, allowing them to initiate cobrowsing sessions.


Cobrowse.io alternatives

  • Logo of Upscope
    Upscope
    See and control user screens for instant support and guidance.
    Read more
  • Logo of Glia
    Glia
    Seamless online support through co-browsing and real-time guidance.
    Read more
  • Logo of Cohere
    Cohere
    Effortless customer collaboration through real-time screen sharing.
    Read more
  • Logo of RichCall
    RichCall
    Live video chat boosts customer service with visual collaboration.
    Read more
  • Logo of Zoho Assist
    Zoho Assist
    Remote support made easy: screen sharing, access, and troubleshooting.
    Read more
  • Logo of Blitzz
    Blitzz
    Instant visual support, no app needed, boosting remote assistance.
    Read more

Cobrowse.io FAQ

  • What is Cobrowse.io and what does Cobrowse.io do?

    Cobrowse.io is a remote support tool that lets you see and interact with your customer's screen. We find that it helps guide customers through complex tasks or forms, improving support and satisfaction. It integrates with existing systems and offers flexible data control for sensitive information.

  • How does Cobrowse.io integrate with other tools?

    Cobrowse.io integrates directly with Genesys Cloud via two app installations: a standalone app and an interaction widget. This allows agents to initiate cobrowsing sessions directly within the Genesys environment. It also streamlines workflows and enhances the customer support experience.

  • What the main competitors of Cobrowse.io?

    We find that Upscope, Glia, Cohere, RichCall, Zoho Assist, and Blitzz are the main competitors of Cobrowse.io. They offer similar screen-sharing and remote support capabilities for enhanced customer interaction and problem-solving.

  • Is Cobrowse.io legit?

    Yes, Cobrowse.io is a legitimate company. They offer reliable co-browsing software with positive ratings on G2 and demonstrable growth. We find that their integrations, especially with Genesys, are valuable for businesses needing real-time customer support.

  • How much does Cobrowse.io cost?

    I'm sorry, but pricing information for Cobrowse.io is not available at this time. We recommend checking their website or contacting their sales team for the most up-to-date details.

  • Is Cobrowse.io customer service good?

    We find that Cobrowse.io's customer service receives mixed reviews. While the software itself is praised for its ease of use and helpful features, users have reported slow response times and limited support availability. However, some users note that the product is well-built, minimizing the need for frequent support interaction.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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