Cobrowse.io is a remote support software that integrates with your existing systems, like Genesys. It allows you to see and share your customer's screen in real-time, guiding them through complex tasks or forms. You can control what data is visible during the session to protect sensitive information. Cobrowse.io is designed to improve customer support efficiency and satisfaction by making online interactions clearer and more collaborative.
Who is Cobrowse.io best for
Cobrowse.io is a solid choice for businesses aiming to improve their customer support through real-time interaction. We find it particularly effective for medium to large companies in sectors like e-commerce and finance. Cobrowse.io helps guide customers and resolve issues faster.
Perfect for mid-sized to large companies seeking to boost customer support with real-time, integrated screen sharing.
In our experience, Cobrowse.io shines in software, IT, telecommunications, e-commerce, and finance for enhanced support.
Cobrowse.io features
Supported
Premium App Integration: The Cobrowse integration for Genesys Cloud is available as a Premium App in the App Foundry.
Supported
Two App Installation: There are two separate apps to install: the Cobrowse.io Standalone App and the Cobrowse.io Interaction Widget.
Supported
App Installation Process: The Standalone app is installed via AppFoundry, and the Widget app is installed afterwards through Genesys Cloud's Integrations settings.
Supported
Access Control: Access control can be managed under Configuration, allowing selection of user groups with permissions for each app.
Supported
App Activation: For each premium app, activate it after installation.
Supported
Role-Based Access: Regular agents typically need access to the Widget app, while supervisors and administrators might need access to both or just the Standalone app.
Supported
Standalone App for Admins: The Standalone app is for supervisors and administrators.
Supported
Widget App for Agents: The Widget app is for regular agents, allowing them to initiate cobrowsing sessions.
Cobrowse.io alternatives
Upscope
See and control user screens for instant support and guidance.
Cobrowse.io is a remote support tool that lets you see and interact with your customer's screen. We find that it helps guide customers through complex tasks or forms, improving support and satisfaction. It integrates with existing systems and offers flexible data control for sensitive information.
What is Cobrowse.io and what does Cobrowse.io do?
Cobrowse.io is a remote support tool that lets you see and interact with your customer's screen. We find that it helps guide customers through complex tasks or forms, improving support and satisfaction. It integrates with existing systems and offers flexible data control for sensitive information.
How does Cobrowse.io integrate with other tools?
Cobrowse.io integrates directly with Genesys Cloud via two app installations: a standalone app and an interaction widget. This allows agents to initiate cobrowsing sessions directly within the Genesys environment. It also streamlines workflows and enhances the customer support experience.
How does Cobrowse.io integrate with other tools?
Cobrowse.io integrates directly with Genesys Cloud via two app installations: a standalone app and an interaction widget. This allows agents to initiate cobrowsing sessions directly within the Genesys environment. It also streamlines workflows and enhances the customer support experience.
What the main competitors of Cobrowse.io?
We find that Upscope, Glia, Cohere, RichCall, Zoho Assist, and Blitzz are the main competitors of Cobrowse.io. They offer similar screen-sharing and remote support capabilities for enhanced customer interaction and problem-solving.
What the main competitors of Cobrowse.io?
We find that Upscope, Glia, Cohere, RichCall, Zoho Assist, and Blitzz are the main competitors of Cobrowse.io. They offer similar screen-sharing and remote support capabilities for enhanced customer interaction and problem-solving.
Is Cobrowse.io legit?
Yes, Cobrowse.io is a legitimate company. They offer reliable co-browsing software with positive ratings on G2 and demonstrable growth. We find that their integrations, especially with Genesys, are valuable for businesses needing real-time customer support.
Is Cobrowse.io legit?
Yes, Cobrowse.io is a legitimate company. They offer reliable co-browsing software with positive ratings on G2 and demonstrable growth. We find that their integrations, especially with Genesys, are valuable for businesses needing real-time customer support.
How much does Cobrowse.io cost?
I'm sorry, but pricing information for Cobrowse.io is not available at this time. We recommend checking their website or contacting their sales team for the most up-to-date details.
How much does Cobrowse.io cost?
I'm sorry, but pricing information for Cobrowse.io is not available at this time. We recommend checking their website or contacting their sales team for the most up-to-date details.
Is Cobrowse.io customer service good?
We find that Cobrowse.io's customer service receives mixed reviews. While the software itself is praised for its ease of use and helpful features, users have reported slow response times and limited support availability. However, some users note that the product is well-built, minimizing the need for frequent support interaction.
Is Cobrowse.io customer service good?
We find that Cobrowse.io's customer service receives mixed reviews. While the software itself is praised for its ease of use and helpful features, users have reported slow response times and limited support availability. However, some users note that the product is well-built, minimizing the need for frequent support interaction.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.
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