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RichCall description
RichCall is a video conferencing software that aims to enhance your customer service with live video and web collaboration tools. It is primarily focused on businesses that interact with customers remotely. RichCall allows for video calls directly on your website, remote product demonstrations using mobile cameras, and visual support where agents can see customer issues in real time. Additionally, it can be integrated into existing self-service kiosks to provide live video assistance. RichCall emphasizes security, collaboration features, and contact center-specific tools.
Who is RichCall best for
RichCall enhances customer service with live video and web collaboration. Users praise its clear communication, seamless screen sharing, and ease of use for remote product demonstrations. However, some users mention occasional lag and a complex interface. Best for businesses prioritizing visual customer support and online product demos.
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Ideal for small to medium-sized businesses needing enhanced customer service.
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Suitable for businesses focused on remote customer interactions and product demonstrations.
RichCall features
Supported Screen sharing is supported, enhancing presentations and collaborative work. |
Supported RichCall supports video and audio recording, storing it encrypted on a company server. |
Supported RichCall supports visual customer guidance via co-browsing, screen sharing, and video calls. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
RichCall reviews
We've summarised 128 RichCall reviews (RichCall G2 reviews) and summarised the main points below.
- Excellent video and audio quality for clear communication.
- Seamless screen sharing and co-browsing features enhance collaboration.
- Easy to use for setting up and joining video calls.
- Helpful customer support provides prompt assistance.
- Useful for remote product demonstrations and visual customer support, improving issue resolution times and customer satisfaction.
- Occasional lag and slow performance, especially with weaker internet connections.
- Complex User Interface can be difficult to navigate.
- Limited third-party app integrations.
- High pricing and limited free trial makes it unsuitable for smaller businesses.
- Lack of multi-lingual support hinders broader adoption across geographies.
RichCall pricing
The commentary is based on 11 reviews from RichCall G2 reviews.
RichCall's website does not provide specific pricing details. It encourages users to schedule a demo or download a PDF brochure, suggesting that pricing may be custom or quote-based.
Users sentiment
See the RichCall pricing page.
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RichCall has a free trial.
RichCall alternatives
RichCall FAQ
RichCall is a video conferencing software enhancing customer service with live video and web collaboration tools. It enables video calls on your website, remote product demonstrations via mobile cameras, and visual support for real-time issue resolution. It also integrates with self-service kiosks for live video assistance.
What is RichCall and what does RichCall do?
RichCall is a video conferencing software enhancing customer service with live video and web collaboration tools. It enables video calls on your website, remote product demonstrations via mobile cameras, and visual support for real-time issue resolution. It also integrates with self-service kiosks for live video assistance.
RichCall offers limited third-party integrations, a point of dissatisfaction for some users. While it excels at website integration for video calls, co-browsing, and screen sharing, it lacks extensive connections with other applications.
How does RichCall integrate with other tools?
RichCall offers limited third-party integrations, a point of dissatisfaction for some users. While it excels at website integration for video calls, co-browsing, and screen sharing, it lacks extensive connections with other applications.
Alternatives to RichCall include Zoom Workplace, RTChub, and Google Workspace. These competitors offer similar video conferencing and collaboration features, often with broader integrations and potentially different pricing models. Consider exploring these RichCall competitors for alternative solutions.
What the main competitors of RichCall?
Alternatives to RichCall include Zoom Workplace, RTChub, and Google Workspace. These competitors offer similar video conferencing and collaboration features, often with broader integrations and potentially different pricing models. Consider exploring these RichCall competitors for alternative solutions.
RichCall seems legitimate, offering video conferencing features beneficial for visual customer support and online product demos. However, user reviews mention occasional performance issues and complex UI. Consider exploring alternatives like Zoom or RTChub if these are concerns.
Is RichCall legit?
RichCall seems legitimate, offering video conferencing features beneficial for visual customer support and online product demos. However, user reviews mention occasional performance issues and complex UI. Consider exploring alternatives like Zoom or RTChub if these are concerns.
I cannot find pricing details for RichCall. Contact RichCall directly to determine product pricing and if it's worth the investment for your needs.
How much does RichCall cost?
I cannot find pricing details for RichCall. Contact RichCall directly to determine product pricing and if it's worth the investment for your needs.
RichCall's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others mention difficulty reaching support. Overall, the customer service seems decent, though there's room for improvement in accessibility.
Is RichCall customer service good?
RichCall's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others mention difficulty reaching support. Overall, the customer service seems decent, though there's room for improvement in accessibility.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.