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Upscope description
Upscope is a co-browsing tool that lets you see and interact with your customer's web browser in real-time. It's like having them share their screen, but without the hassle of downloads or installations. Upscope is ideal for mid-sized companies with complex products who need to guide customers through their website or application. It's particularly helpful for less tech-savvy customers or when explaining intricate details visually. While it works on most websites, it's not suitable for native mobile apps or companies with very simple interfaces. Upscope promises faster onboarding and support times by simplifying visual communication with your customers.
Who is Upscope best for
Upscope is co-browsing software that lets you see and control your customer's browser in real-time. This simplifies complex product demos and speeds up customer support, especially for less tech-savvy users. Users love the easy implementation and helpful drawing tools, but some report occasional lag. Best for mid-sized companies with intricate products in industries like healthcare or finance.
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Best fit for mid-sized companies needing to visually guide customers.
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Ideal for industries like healthcare, finance, e-commerce, and software.
Upscope features
Supported Upscope offers remote control limited to the user's web browser, not the entire desktop. |
Supported Annotations are supported via drawing on the screen. |
Supported Upscope allows support agents to visually guide customers via co-browsing and screen sharing. |
Supported Co-browsing allows support agents to directly see and interact with the customer's screen, leading to faster resolutions and optimized resource use. |
Supported Upscope supports on-demand remote support through interactive screen sharing and quick connections. |
Supported Upscope facilitates smooth onboarding with interactive screen sharing and secure access controls. |
Supported Upscope offers real-time co-browsing, allowing agents to view and interact with customer screens. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Upscope reviews
We've summarised 207 Upscope reviews (Upscope Capterra reviews and Upscope G2 reviews) and summarised the main points below.
- Real-time co-browsing simplifies customer support and training.
- Easy to use and implement, with a simple interface for both agents and customers.
- Seamless integration with platforms like Intercom and Zendesk.
- Helpful drawing and highlighting tools for clear communication.
- No downloads required for customers, allowing for quick and easy screen sharing.
- Occasional lag and slow loading times.
- Inconsistent connection to user sessions; sometimes unable to connect even when users are online.
- Limited functionality on mobile devices.
- Difficulty viewing or interacting with certain website elements, such as dropdowns or embedded content.
Upscope pricing
The commentary is based on 2 reviews from Upscope Capterra reviews and Upscope G2 reviews.
Upscope offers a valuable screen-sharing solution at a reasonable price, according to users. While some desire additional features, the core functionality is appreciated for its ease of use and integration with platforms like Intercom. Some users feel it could offer more for the price.
See the Upscope pricing page.
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Upscope has a free trial.
Offers all core cobrowsing features, including secure browser-to-browser communication, phone support code, cobrowsing extension, screenshots, element/block masking, global regional servers, and integrations.
Upscope alternatives
Oracle Standalone CobrowseShare customer screens in real-time for faster support and sales.Read more
Upscope FAQ
Upscope is a real-time co-browsing software that allows you to see and interact with your customer's browser. It simplifies customer support and onboarding by enabling agents to visually guide customers, highlight information, and even control their browser (with permission). This improves support times and enhances customer experience, particularly for complex products.
What is Upscope and what does Upscope do?
Upscope is a real-time co-browsing software that allows you to see and interact with your customer's browser. It simplifies customer support and onboarding by enabling agents to visually guide customers, highlight information, and even control their browser (with permission). This improves support times and enhances customer experience, particularly for complex products.
Upscope integrates with Intercom, Zendesk, and other platforms to streamline workflows. It enables real-time co-browsing, screen sharing, and remote control within the customer's browser for enhanced support and onboarding experiences.
How does Upscope integrate with other tools?
Upscope integrates with Intercom, Zendesk, and other platforms to streamline workflows. It enables real-time co-browsing, screen sharing, and remote control within the customer's browser for enhanced support and onboarding experiences.
Upscope's main competitors include Surfly, Zoho Assist, and TeamViewer Remote, all offering co-browsing and remote support capabilities. Other alternatives, like ConnectWise ScreenConnect, focus more on IT support and remote access.
What the main competitors of Upscope?
Upscope's main competitors include Surfly, Zoho Assist, and TeamViewer Remote, all offering co-browsing and remote support capabilities. Other alternatives, like ConnectWise ScreenConnect, focus more on IT support and remote access.
Upscope is a legitimate co-browsing software solution. User reviews praise its ease of use and real-time support capabilities. However, some users have reported occasional lag and connection inconsistencies. Consider these factors when assessing if Upscope is safe and right for your needs.
Is Upscope legit?
Upscope is a legitimate co-browsing software solution. User reviews praise its ease of use and real-time support capabilities. However, some users have reported occasional lag and connection inconsistencies. Consider these factors when assessing if Upscope is safe and right for your needs.
HelloScreen costs $36 per month. A 14-day free trial is available to test the product. Contact HelloScreen for pricing on add-ons like API access and other enterprise features.
How much does Upscope cost?
HelloScreen costs $36 per month. A 14-day free trial is available to test the product. Contact HelloScreen for pricing on add-ons like API access and other enterprise features.
Upscope's customer service is generally viewed positively. Users highlight the helpful and responsive support team, particularly their quick responses and efficient bug fixes. While some mention initial bugs, these were reportedly resolved quickly by Upscope's support team.
Is Upscope customer service good?
Upscope's customer service is generally viewed positively. Users highlight the helpful and responsive support team, particularly their quick responses and efficient bug fixes. While some mention initial bugs, these were reportedly resolved quickly by Upscope's support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.