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EnjoyHQ (Now part of UserTesting) description
EnjoyHQ (now part of UserTesting) is a software tool that helps you centralize and analyze your customer feedback. It's designed for user experience and product teams in mid-sized and larger companies. EnjoyHQ allows you to collect data from various sources, including surveys, interviews, and support tickets, then organize and share those insights across your organization. It offers integrations with popular tools like Jira, Zendesk and Slack, making it easier to bring all your customer data into one place for analysis and action.
Who is EnjoyHQ (Now part of UserTesting) best for
EnjoyHQ, now part of UserTesting, is a tool that helps centralize and analyze customer feedback. We find that it's ideal for UX and product teams in medium to larger companies. Users appreciate automatic transcription and a central place for research data. Some users mention a difficult UI and occasional data loss issues.
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For mid-sized to large companies that want to centralize customer feedback. (101-1000 employees)
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We think it's a good fit for UX and product teams in the Software, IT, and Telecommunications sectors.
EnjoyHQ (Now part of UserTesting) features
Supported Data Collection from Various Sources: Allows to collect data from various sources, such as surveys, interviews, and support tickets. |
Supported Insights Organization and Sharing: Allows to organize and share those insights across your organization. |
Supported Integrations with Popular Tools: Integrates with various tools such as Jira, Zendesk, and Slack. |
Supported Centralized Customer Insights Repository: Centralized storage for all customer feedback and insights. |
Supported Jira Service Management Integration: Ability to sync support tickets, customer information, and more. |
Supported UserTesting Integration: Supports integration with UserTesting to import video clips and transcripts. |
Supported UserZoom Integration: Supports integration with UserZoom to sync video clips and transcripts. |
EnjoyHQ (Now part of UserTesting) reviews
We've summarised 57 EnjoyHQ (Now part of UserTesting) reviews (EnjoyHQ (Now part of UserTesting) G2 reviews) and summarised the main points below.
- Automatic transcription of video/audio interviews
- Centralized repository for user research data and insights
- Tagging and properties for organizing and analyzing data
- Sharing research findings and reports with stakeholders
- Project-based organization for managing research studies
- Difficult and non-intuitive UI/UX, steep learning curve
- Data loss issues with highlights, tags, and imported files
- Lack of real-time collaboration and confusing error messages
- Limited integrations and difficulties with existing ones (e.g., UserZoom, spreadsheet import)
- Pricing changes and high costs for additional users/features
EnjoyHQ (Now part of UserTesting) pricing
The commentary is based on 6 reviews from EnjoyHQ (Now part of UserTesting) G2 reviews.
We find that users have mixed feelings about EnjoyHQ's pricing. While the free plan is considered generous, the jump to the paid plan is seen as a significant price increase, making it unaffordable for some smaller teams. Some users were also unhappy with how pricing changes were handled.
EnjoyHQ (Now part of UserTesting) alternatives
Verint Voice of the CustomerGather, analyze, and act on customer feedback for better experiences.Read more
EnjoyHQ (Now part of UserTesting) FAQ
EnjoyHQ (now part of UserTesting) centralizes and analyzes customer feedback. We find it's helpful for user experience and product teams to gather data from various sources, organize it, and share insights. It integrates with tools like Jira, Zendesk, and Slack.
What is EnjoyHQ (Now part of UserTesting) and what does EnjoyHQ (Now part of UserTesting) do?
EnjoyHQ (now part of UserTesting) centralizes and analyzes customer feedback. We find it's helpful for user experience and product teams to gather data from various sources, organize it, and share insights. It integrates with tools like Jira, Zendesk, and Slack.
EnjoyHQ integrates with popular tools like Jira, Zendesk, and Slack, allowing you to centralize customer feedback and insights. It also supports integrations with UserTesting and UserZoom, enabling streamlined import of video clips and transcripts.
How does EnjoyHQ (Now part of UserTesting) integrate with other tools?
EnjoyHQ integrates with popular tools like Jira, Zendesk, and Slack, allowing you to centralize customer feedback and insights. It also supports integrations with UserTesting and UserZoom, enabling streamlined import of video clips and transcripts.
We find that EnjoyHQ (now UserTesting) competes with Condens, Canny, Notably, Qwary, Unwrap.ai, and Verint Voice of the Customer. These alternatives offer similar features for centralizing, analyzing, and sharing user feedback.
What the main competitors of EnjoyHQ (Now part of UserTesting)?
We find that EnjoyHQ (now UserTesting) competes with Condens, Canny, Notably, Qwary, Unwrap.ai, and Verint Voice of the Customer. These alternatives offer similar features for centralizing, analyzing, and sharing user feedback.
Yes, EnjoyHQ (now part of UserTesting) is a legitimate user research platform. We find that while it offers valuable features like centralized feedback management and integrations, some users have noted difficulties with the user interface and pricing. Overall, it's a viable option worth considering.
Is EnjoyHQ (Now part of UserTesting) legit?
Yes, EnjoyHQ (now part of UserTesting) is a legitimate user research platform. We find that while it offers valuable features like centralized feedback management and integrations, some users have noted difficulties with the user interface and pricing. Overall, it's a viable option worth considering.
Unfortunately, EnjoyHQ (now part of UserTesting) doesn't publicly share their pricing. We recommend contacting their sales team for a customized quote based on your specific needs.
How much does EnjoyHQ (Now part of UserTesting) cost?
Unfortunately, EnjoyHQ (now part of UserTesting) doesn't publicly share their pricing. We recommend contacting their sales team for a customized quote based on your specific needs.
We find that EnjoyHQ's customer service receives mixed reviews. While some users praise the onboarding experience, others express frustration with the lack of communication, delayed feature updates, and difficulty getting support for technical issues.
Is EnjoyHQ (Now part of UserTesting) customer service good?
We find that EnjoyHQ's customer service receives mixed reviews. While some users praise the onboarding experience, others express frustration with the lack of communication, delayed feature updates, and difficulty getting support for technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.