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Convin.ai description
Convin.ai is a software platform designed for contact centers to improve agent performance and customer experience. It records, transcribes, and analyzes customer conversations across different channels like phone calls, chats, and emails. Using artificial intelligence, Convin.ai helps identify areas for improvement in agent performance, automates coaching, and provides insights into customer behavior and winning conversation patterns. This allows for more targeted training, better quality assurance, and ultimately, a more efficient and effective contact center.
Who is Convin.ai best for
Convin.ai is an AI-powered platform designed to elevate contact center performance. It offers real-time contextual support, automated quality assurance, and call analytics. Users praise the platform's user-friendly interface and valuable call insights but note that AI accuracy needs improvement. Convin.ai is best suited for enterprise companies in healthcare, wellness, pharma, and education looking to enhance agent performance and customer experience.
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Best fit for enterprise companies.
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Ideal for Healthcare, Wellness, Pharma, and Education industries.
Convin.ai features
Supported Convin.ai offers tools to give feedback to agents about their performance. |
Supported Real-time agent status is supported, including available, on a call, and other statuses. |
Supported Convin supports call analytics and provides insights into various call metrics. |
Supported Convin provides real-time contextual support through AI-powered solutions, enhancing user experience. |
Supported Convin supports automated quality assurance, including agent performance evaluation and customizable criteria. |
Supported Convin.ai supports automatic recording of all business calls. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Convin.ai reviews
We've summarised 690 Convin.ai reviews (Convin.ai Capterra reviews and Convin.ai G2 reviews) and summarised the main points below.
- User-friendly interface and easy access to features.
- Provides valuable call insights, including transcription, summaries, and word clouds.
- Customizable scorecards and dashboards.
- Helpful customer support.
- AI accuracy needs improvement, especially with regional languages.
- Reporting structures are not comprehensive and user-friendly.
- Occasional lagging and slow loading times.
- Automatic logout issues disrupt workflow.
Convin.ai pricing
The commentary is based on 28 reviews from Convin.ai Capterra reviews and Convin.ai G2 reviews.
Convin.ai offers various conversation intelligence solutions designed to improve agent performance and customer experience in contact centers. They categorize their offerings into CX Suite (AI Phone Calls), Real-Time Suite (Real-Time Agent Assist and Supervisor Assist), Voice of Customer (Convin Insights), Post Interaction Suite (Automated Quality Assurance, Automated Agent Coaching, AI Learning Management System), Mobile Application, and a free Quality Management Software. Each suite includes a set of features tailored to specific needs, such as AI-powered conversations, real-time agent guidance, customer sentiment analysis, automated coaching, and quality assurance. There is also a free Quality Management Software for manual QA. Convin.ai does not provide specific pricing details on their website but encourages visitors to request a quote for customized plans.
Users sentiment
See the Convin.ai pricing page.
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Convin.ai has a free plan.
Convin.ai alternatives
Convin.ai FAQ
Convin.ai is a contact center platform utilizing AI to enhance agent performance and customer experience. It records, transcribes, and analyzes customer conversations to identify areas for improvement, automate coaching, and provide insights into customer behavior and successful conversation patterns. It offers features such as call analytics, automated quality assurance, and real-time agent support.
What is Convin.ai and what does Convin.ai do?
Convin.ai is a contact center platform utilizing AI to enhance agent performance and customer experience. It records, transcribes, and analyzes customer conversations to identify areas for improvement, automate coaching, and provide insights into customer behavior and successful conversation patterns. It offers features such as call analytics, automated quality assurance, and real-time agent support.
Convin.ai integrates with popular CRM and other business tools to streamline workflows. It offers features like automated dialing, call recording, AI-powered conversation insights, and analytics to improve communication. It helps teams communicate more effectively with customers, increasing efficiency and improving customer satisfaction.
How does Convin.ai integrate with other tools?
Convin.ai integrates with popular CRM and other business tools to streamline workflows. It offers features like automated dialing, call recording, AI-powered conversation insights, and analytics to improve communication. It helps teams communicate more effectively with customers, increasing efficiency and improving customer satisfaction.
Convin.ai's main competitors include Talkdesk, Balto, and JustCall. These alternatives offer similar features like call analytics, AI-powered insights, and agent performance tools. Zoom Workplace and Intercom also compete in the broader communication and customer service platform space.
What the main competitors of Convin.ai?
Convin.ai's main competitors include Talkdesk, Balto, and JustCall. These alternatives offer similar features like call analytics, AI-powered insights, and agent performance tools. Zoom Workplace and Intercom also compete in the broader communication and customer service platform space.
Convin.ai is a legitimate software platform designed for contact centers. It leverages AI to analyze conversations, automate coaching, and improve agent performance. User reviews highlight its valuable insights and user-friendly interface. Convin.ai appears to be a safe and helpful tool.
Is Convin.ai legit?
Convin.ai is a legitimate software platform designed for contact centers. It leverages AI to analyze conversations, automate coaching, and improve agent performance. User reviews highlight its valuable insights and user-friendly interface. Convin.ai appears to be a safe and helpful tool.
Convin.ai doesn't publicly disclose pricing information. To get product pricing details, it's recommended to contact Convin.ai directly for a personalized quote.
How much does Convin.ai cost?
Convin.ai doesn't publicly disclose pricing information. To get product pricing details, it's recommended to contact Convin.ai directly for a personalized quote.
Convin.ai's customer support receives positive feedback. Users highlight the helpfulness and responsiveness of the support team, particularly during implementation and troubleshooting. While some users experience occasional technical issues, the support team is generally praised for their quick resolutions.
Is Convin.ai customer service good?
Convin.ai's customer support receives positive feedback. Users highlight the helpfulness and responsiveness of the support team, particularly during implementation and troubleshooting. While some users experience occasional technical issues, the support team is generally praised for their quick resolutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.