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CustomerGauge description
CustomerGauge is a customer experience management platform designed for mid-to-large businesses. It helps you gather customer feedback, understand it through dashboards and reports, and take action to improve customer relationships and revenue. CustomerGauge stands out for linking customer feedback to revenue data, allowing you to see the financial impact of your customer experience efforts. It offers industry benchmarks and best practices, particularly for consumer packaged goods companies.
Who is CustomerGauge best for
CustomerGauge is a customer experience management platform that helps mid-to-large businesses improve customer relationships and revenue. Users praise its real-time feedback, reporting capabilities, and Salesforce integration. However, some find the reporting interface clunky and user management cumbersome. Ideal for companies wanting to link customer feedback to financial outcomes.
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Best for medium to large businesses (101+ employees), especially in consumer packaged goods.
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Caters to various industries seeking revenue growth through improved customer experience.
CustomerGauge features
Supported CustomerGauge offers feedback modules like surveys, real-time analysis, and actionable insights. |
Supported CustomerGauge collects feedback in real time, enabling immediate responses and service recovery. |
Supported CustomerGauge supports feedback reporting with visualizations and trend summaries. |
Supported CustomerGauge aggregates feedback from various sources into a unified platform. |
Supported CustomerGauge performs revenue impact analysis by linking customer feedback to financial outcomes. |
Supported CustomerGauge offers tools to analyze customer interactions and their impact on revenue for data-driven decisions. |
CustomerGauge reviews
We've summarised 47 CustomerGauge reviews (CustomerGauge G2 reviews) and summarised the main points below.
- Excellent customer support and helpful account management.
- Easy to use and navigate interface for surveys and basic reporting.
- Real-time feedback and reporting capabilities.
- Good integration with Salesforce.
- Customizable surveys and reports.
- Helps identify areas for improvement and track customer loyalty.
- Provides valuable insights into customer experience.
- Easy to communicate results to the team.
- Helps prioritize customer issues and improve customer retention.
- Links customer feedback to revenue data (Monetized NPS).
- Lack of flexibility to freely use metrics other than NPS.
- Cumbersome user management.
- Visually basic reporting and limited report manipulation.
- Slow development and implementation of improvement requests.
- Limited customization for user profiles, requiring admin access for certain tasks.
- Reporting interface can be clunky and non-intuitive.
- Text analytics needs improvement, particularly in machine learning capabilities.
- Data uploads can be slow and experience mysterious issues.
- Limited integration with other tools, especially for financial data.
- Automated reporting restricted to CustomerGauge users.
CustomerGauge alternatives
CustomerGauge FAQ
CustomerGauge is a customer experience management (CEM) platform that helps businesses collect real-time feedback, analyze it through dashboards and reports, and improve customer relationships. Its key strength is linking feedback to revenue data, demonstrating the financial impact of CX efforts. It's ideal for mid-to-large businesses, especially in consumer packaged goods.
What is CustomerGauge and what does CustomerGauge do?
CustomerGauge is a customer experience management (CEM) platform that helps businesses collect real-time feedback, analyze it through dashboards and reports, and improve customer relationships. Its key strength is linking feedback to revenue data, demonstrating the financial impact of CX efforts. It's ideal for mid-to-large businesses, especially in consumer packaged goods.
CustomerGauge integrates with Salesforce, but users report limited integration capabilities with other tools, especially for financial data. They desire more robust and seamless integrations for enhanced data analysis and reporting.
How does CustomerGauge integrate with other tools?
CustomerGauge integrates with Salesforce, but users report limited integration capabilities with other tools, especially for financial data. They desire more robust and seamless integrations for enhanced data analysis and reporting.
Top alternatives to CustomerGauge include ChurnZero, GoSurvey, and Totango. These competitors offer similar customer experience management features, such as feedback collection, reporting, and analytics. Other options include Staffino and ZapScale.
What the main competitors of CustomerGauge?
Top alternatives to CustomerGauge include ChurnZero, GoSurvey, and Totango. These competitors offer similar customer experience management features, such as feedback collection, reporting, and analytics. Other options include Staffino and ZapScale.
Yes, CustomerGauge is a legitimate customer experience management platform. It's known for its real-time feedback and revenue analysis capabilities, and is highly rated by users on G2 and Glassdoor. However, some users find the reporting interface clunky and desire better text analytics.
Is CustomerGauge legit?
Yes, CustomerGauge is a legitimate customer experience management platform. It's known for its real-time feedback and revenue analysis capabilities, and is highly rated by users on G2 and Glassdoor. However, some users find the reporting interface clunky and desire better text analytics.
I couldn't find pricing details for CustomerGauge. Contact their sales team for a customized quote based on your specific business needs and to determine if the product's worth the investment. They may offer different pricing tiers.
How much does CustomerGauge cost?
I couldn't find pricing details for CustomerGauge. Contact their sales team for a customized quote based on your specific business needs and to determine if the product's worth the investment. They may offer different pricing tiers.
CustomerGauge receives positive feedback for its excellent customer support and helpful team. Users appreciate the easy-to-use interface and real-time feedback capabilities. However, some find the reporting features somewhat limited and desire more customization options.
Is CustomerGauge customer service good?
CustomerGauge receives positive feedback for its excellent customer support and helpful team. Users appreciate the easy-to-use interface and real-time feedback capabilities. However, some find the reporting features somewhat limited and desire more customization options.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.