Last updated on
Company health
Ratings
AskNicely description
AskNicely is a customer experience software that helps businesses improve their service. It allows you to collect customer feedback through surveys delivered via email, SMS, or your website. This feedback can then be used to identify areas for improvement, coach employees, and track performance. AskNicely also offers features like automated workflows, reporting, and integrations with other business tools. Its focus on frontline team engagement makes it suitable for mid-sized companies aiming to improve customer satisfaction and drive business growth.
What companies are using AskNicely?
Who is AskNicely best for
AskNicely is customer experience software designed for mid-sized service businesses. It streamlines feedback collection through surveys (email, SMS, website), empowering frontline teams to improve customer satisfaction. Users praise its ease of use and excellent customer support, while some find the dashboard UI and data export options limited. AskNicely integrates with tools like Salesforce and offers flexible pricing based on feedback volume.
-
Best for mid-sized businesses focused on improving customer experience.
-
Suitable for most service-based industries like Healthcare, Finance, Retail, and more.
AskNicely features
Supported AskNicely allows sharing surveys via email, SMS, and in-app. |
Supported AskNicely provides real-time survey results, updating live as responses are received. |
Supported AskNicely supports collecting feedback via email, SMS, and website surveys. |
Supported AskNicely offers recognition badges and other motivational features. |
Supported AskNicely supports integrations with various platforms like Zapier, Intercom, and HubSpot, streamlining workflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
AskNicely reviews
We've summarised 976 AskNicely reviews (AskNicely G2 reviews) and summarised the main points below.
- Easy to use and implement.
- Excellent customer support.
- Automated workflows and communication.
- Drives increase in positive reviews.
- Integrates with Salesforce and other tools.
- Negative reviews sometimes unrelated to the reviewed individual.
- MS Teams integration cluttered.
- Dashboard UI could be more user-friendly for downloads.
- Limited data export options.
- No offline access.
AskNicely pricing
The commentary is based on 34 reviews from AskNicely G2 reviews.
AskNicely's pricing is generally considered fair, especially given its robust features and excellent support. Some users find the higher tiers expensive, particularly for smaller businesses, while others see it as good value for money. A few users mention a substantial price jump between plans.
Users sentiment
See the AskNicely pricing page.
Capture what matters most to customers with engaging CSAT and NPS surveys. Unlimited users, up to 12k responses/yr. AI powered surveys, automated workflows, reports and leaderboards.
Use customer feedback to make improvements and increase retention. Includes all Learn features plus: AI Insight reports, Real-time TV display, Integrate Slack and Microsoft Teams, Assign feedback response, Request reviews, Generate testimonials.
Align your entire organization to deliver data-driven CX improvements. Includes all Grow features plus: In app surveys, White label surveys, Unlimited API data extraction, Set CX goals & recognize achievements, Team huddles, Frontline coaching.
AskNicely alternatives
Qualtrics CX for Contact CentersUnderstand and improve customer service with AI-powered insights.Read more
AskNicely FAQ
AskNicely is customer experience software specializing in frontline team engagement. It collects customer feedback via surveys (email, SMS, website) enabling businesses to identify areas for improvement, coach employees, and track performance. It offers automated workflows, reporting, and integrations to boost customer satisfaction and business growth.
What is AskNicely and what does AskNicely do?
AskNicely is customer experience software specializing in frontline team engagement. It collects customer feedback via surveys (email, SMS, website) enabling businesses to identify areas for improvement, coach employees, and track performance. It offers automated workflows, reporting, and integrations to boost customer satisfaction and business growth.
AskNicely integrates with various platforms to streamline workflows. Key integrations include HubSpot, Intercom, and Zapier, extending its functionality and connectivity with other business tools. This allows for seamless data flow and enhanced automation.
How does AskNicely integrate with other tools?
AskNicely integrates with various platforms to streamline workflows. Key integrations include HubSpot, Intercom, and Zapier, extending its functionality and connectivity with other business tools. This allows for seamless data flow and enhanced automation.
Top alternatives to AskNicely include Qualtrics CoreXM, Zonka Feedback, and Voiceform. These competitors offer similar customer feedback and survey functionalities, catering to various business needs and budgets. Consider exploring these options for a comprehensive comparison.
What the main competitors of AskNicely?
Top alternatives to AskNicely include Qualtrics CoreXM, Zonka Feedback, and Voiceform. These competitors offer similar customer feedback and survey functionalities, catering to various business needs and budgets. Consider exploring these options for a comprehensive comparison.
AskNicely is a legitimate customer experience platform. It's known for its ease of use and excellent customer support, particularly beneficial for boosting positive reviews. However, some users find the data export options limited and the dashboard UI could be improved.
Is AskNicely legit?
AskNicely is a legitimate customer experience platform. It's known for its ease of use and excellent customer support, particularly beneficial for boosting positive reviews. However, some users find the data export options limited and the dashboard UI could be improved.
AskNicely's pricing starts at $5,388/year for the Learn plan (up to 12k responses), $10,188/year for Grow, and $11,988/year for the Transform plan. Add-ons like Reputation Management and API access incur extra costs. Contact AskNicely for a precise quote tailored to your needs.
How much does AskNicely cost?
AskNicely's pricing starts at $5,388/year for the Learn plan (up to 12k responses), $10,188/year for Grow, and $11,988/year for the Transform plan. Add-ons like Reputation Management and API access incur extra costs. Contact AskNicely for a precise quote tailored to your needs.
AskNicely's customer service is highly praised in reviews. Users describe the support team as "exceptional," "responsive," and consistently helpful with setup, troubleshooting, and ongoing support. While timezone differences can occasionally cause delays, the team's dedication and expertise consistently earn positive feedback.
Is AskNicely customer service good?
AskNicely's customer service is highly praised in reviews. Users describe the support team as "exceptional," "responsive," and consistently helpful with setup, troubleshooting, and ongoing support. While timezone differences can occasionally cause delays, the team's dedication and expertise consistently earn positive feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.