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dropthought description
Dropthought is a software platform designed to help businesses collect, understand, and act on feedback from both customers and employees. Through its mobile app, website integrations, or on-site tablets, Dropthought enables real-time feedback collection. The platform analyzes this feedback, providing businesses with insights into customer and employee satisfaction levels and areas for improvement. Managers can receive instant notifications about feedback, allowing for quick responses and resolutions.
Who is dropthought best for
Dropthought is a user-friendly feedback platform that helps businesses of all sizes collect and analyze real-time feedback from customers and employees. Users praise its intuitive interface, insightful dashboards, and excellent customer support. However, some find the customization options limited and user management could be improved. Dropthought offers various methods for collecting feedback, such as mobile apps, website integrations, and on-site tablets.
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Best for small to medium-sized businesses (1-1000 employees), but also suitable for larger enterprises.
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Designed for businesses across all industries seeking to improve customer and employee experiences.
dropthought features
Supported Dropthought offers various methods for collecting feedback, including through a mobile app, website integrations, and on-site tablets. |
Supported Dropthought analyzes collected feedback to provide insights into customer and employee satisfaction. |
Supported Dropthought helps businesses identify areas for improvement based on feedback analysis. |
Supported Dropthought allows for real-time feedback collection, enabling businesses to react quickly. |
Supported Dropthought provides managers with real-time notifications about new feedback. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
dropthought reviews
We've summarised 70 dropthought reviews (dropthought G2 reviews) and summarised the main points below.
- User-friendly interface and easy to use platform.
- Effective and simple way to collect customer feedback.
- Detailed reporting and insightful dashboards.
- Excellent customer support, especially Shalaka and Ashok.
- Easy integration with existing systems like Salesforce.
- Limited customization options for feedback forms.
- Difficult to understand the number of responses for a review.
- UI can be laggy and user management is not straightforward.
- No global admin and changes made by one admin are not accessible by others.
- Difficult to navigate to find desired reports.
dropthought pricing
The commentary is based on 1 reviews from dropthought G2 reviews.
Dropthought's pricing information is not available in provided reviews. Users highlight the value derived from intuitive features and a clean user interface/user experience, suggesting a worthwhile return on investment regardless of cost.
Users sentiment
dropthought alternatives
dropthought FAQ
Dropthought is a user-friendly feedback platform for collecting, analyzing, and acting on real-time customer and employee feedback. It offers mobile apps, website integrations, and on-site tablets for easy data collection, providing actionable insights through detailed reporting and dashboards. Its simple setup and excellent customer support make it ideal for improving customer experience and employee satisfaction.
What is dropthought and what does dropthought do?
Dropthought is a user-friendly feedback platform for collecting, analyzing, and acting on real-time customer and employee feedback. It offers mobile apps, website integrations, and on-site tablets for easy data collection, providing actionable insights through detailed reporting and dashboards. Its simple setup and excellent customer support make it ideal for improving customer experience and employee satisfaction.
Dropthought integrates with existing systems, including Salesforce, through website integrations and a mobile app. It facilitates real-time feedback collection from various touchpoints, enabling prompt responses and improved customer experience. It also offers on-site tablet integration for broader feedback collection.
How does dropthought integrate with other tools?
Dropthought integrates with existing systems, including Salesforce, through website integrations and a mobile app. It facilitates real-time feedback collection from various touchpoints, enabling prompt responses and improved customer experience. It also offers on-site tablet integration for broader feedback collection.
Alternatives to dropthought include Jotform, eTrusted, ClickUp, SurveySparrow, UserVoice, and LutherOne. These competitors offer similar features such as feedback collection, surveys, and reporting tools. Jotform focuses on form building, while eTrusted and UserVoice specialize in customer feedback management. SurveySparrow centers on survey creation, and ClickUp offers broader work management capabilities.
What the main competitors of dropthought?
Alternatives to dropthought include Jotform, eTrusted, ClickUp, SurveySparrow, UserVoice, and LutherOne. These competitors offer similar features such as feedback collection, surveys, and reporting tools. Jotform focuses on form building, while eTrusted and UserVoice specialize in customer feedback management. SurveySparrow centers on survey creation, and ClickUp offers broader work management capabilities.
Dropthought seems legitimate. It has positive ratings (4.6/5 from 70 reviews on G2) and offers valuable features like real-time feedback collection and analysis. Users praise its user-friendly interface and excellent customer support. However, some report limited customization and occasional lag.
Is dropthought legit?
Dropthought seems legitimate. It has positive ratings (4.6/5 from 70 reviews on G2) and offers valuable features like real-time feedback collection and analysis. Users praise its user-friendly interface and excellent customer support. However, some report limited customization and occasional lag.
I couldn't find pricing details for dropthought. For the most current pricing information, it's best to check their official website or contact their sales team directly.
How much does dropthought cost?
I couldn't find pricing details for dropthought. For the most current pricing information, it's best to check their official website or contact their sales team directly.
Dropthought's customer service is highly praised in reviews. Users describe the support team as helpful, attentive, quick to respond, and efficient in resolving issues. Specifically, Shalaka, Ashok, and Sunny are frequently mentioned for their excellent support.
Is dropthought customer service good?
Dropthought's customer service is highly praised in reviews. Users describe the support team as helpful, attentive, quick to respond, and efficient in resolving issues. Specifically, Shalaka, Ashok, and Sunny are frequently mentioned for their excellent support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.