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N-able MSP Manager description
N-able MSP Manager is a cloud-based software designed for IT service providers who manage the IT needs of other companies. It provides tools for ticketing (tracking and resolving IT issues), billing, and customer management. This includes a customer portal, mobile apps for technicians, and integrations with accounting software. N-able MSP Manager aims to streamline IT service delivery, allowing providers to manage customer requests, track technician time, and automate billing processes.
Who is N-able MSP Manager best for
N-able MSP Manager is a cloud-based solution for IT service providers seeking to streamline operations. It offers ticketing, billing, and customer management features. Users praise its comprehensive functionality and customer support. However, some have noted limitations with the mobile app and reporting capabilities. Consider N-able if you need robust core features and prioritize dedicated support.
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Best for small to medium-sized businesses.
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Ideal for IT service providers.
N-able MSP Manager features
Supported N-able MSP Manager supports multi-device access via its mobile app for iOS and Android, and via a web interface for computers. |
Supported N-able MSP Manager offers robust ticketing features, including automated creation, tracking, and mobile access. |
Supported N-able MSP Manager supports customer relationship management, focusing on service interactions rather than sales. |
N-able MSP Manager reviews
We've summarised 27 N-able MSP Manager reviews (N-able MSP Manager G2 reviews) and summarised the main points below.
- Comprehensive features for ticketing, billing, and customer management
- Strong customer support
- Easy to use interface for basic functions
- Scalable to accommodate various client needs
- Seamless billing integration
- Slow mobile application refresh on cellular data
- Limited customization for forms and lack of system tray icon
- Lack of granular reporting features to analyze ticket trends and technician workload
- Limited integrations with other products
- Occasional instability and crashing issues
N-able MSP Manager pricing
The commentary is based on 6 reviews from N-able MSP Manager G2 reviews.
No pricing information found on the product page.
Users sentiment
See the N-able MSP Manager pricing page.
N-able MSP Manager alternatives
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N-able MSP Manager FAQ
N-able MSP Manager is a cloud-based platform for IT service providers. It streamlines operations with tools for ticketing, billing, and customer management, including a customer portal and mobile apps. It helps manage customer requests, track technician time, and automate billing.
What is N-able MSP Manager and what does N-able MSP Manager do?
N-able MSP Manager is a cloud-based platform for IT service providers. It streamlines operations with tools for ticketing, billing, and customer management, including a customer portal and mobile apps. It helps manage customer requests, track technician time, and automate billing.
N-able MSP Manager offers integrations with accounting software and provides a mobile app for technicians. However, users have noted limited integrations with other products, which might be a consideration depending on your existing software stack.
How does N-able MSP Manager integrate with other tools?
N-able MSP Manager offers integrations with accounting software and provides a mobile app for technicians. However, users have noted limited integrations with other products, which might be a consideration depending on your existing software stack.
Top alternatives to N-able MSP Manager include Freshservice, Kaseya BMS, Atera, and SolarWinds Service Desk. These platforms offer similar functionalities such as ticketing, billing, and customer management, catering to IT service providers and businesses seeking streamlined IT operations.
What the main competitors of N-able MSP Manager?
Top alternatives to N-able MSP Manager include Freshservice, Kaseya BMS, Atera, and SolarWinds Service Desk. These platforms offer similar functionalities such as ticketing, billing, and customer management, catering to IT service providers and businesses seeking streamlined IT operations.
Yes, N-able MSP Manager is a legitimate cloud-based software for IT service providers. It offers ticketing, billing, and customer management features. However, some users report a slow mobile app and limited reporting capabilities.
Is N-able MSP Manager legit?
Yes, N-able MSP Manager is a legitimate cloud-based software for IT service providers. It offers ticketing, billing, and customer management features. However, some users report a slow mobile app and limited reporting capabilities.
I couldn't find pricing details for N-able MSP Manager. Contact N-able directly to get product pricing or discuss whether the product is worth the investment for your MSP.
How much does N-able MSP Manager cost?
I couldn't find pricing details for N-able MSP Manager. Contact N-able directly to get product pricing or discuss whether the product is worth the investment for your MSP.
N-able MSP Manager's customer service receives positive feedback for quick response times and good communication. However, some users have reported the software can be slow and the reporting features are not robust. Overall, user opinions on the support experience are mixed.
Is N-able MSP Manager customer service good?
N-able MSP Manager's customer service receives positive feedback for quick response times and good communication. However, some users have reported the software can be slow and the reporting features are not robust. Overall, user opinions on the support experience are mixed.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.