Logo of Dialpad Ai Sales Center

Dialpad Ai Sales Center

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Company health

Employee growth
14% increase in the last year
Web traffic
11% decrease in the last quarter
Financing
September 2022 - $450M

Ratings

G2
4.5/5
(168)
Glassdoor
4.3/5
(383)

Dialpad Ai Sales Center description

Dialpad Ai Sales Center is a software platform designed for sales teams in businesses of all sizes. It uses artificial intelligence to automate tasks like note-taking, call analysis, and even real-time coaching during calls. The software integrates with popular tools like Salesforce and HubSpot and offers features like sentiment analysis and performance tracking. Dialpad Ai Sales Center aims to improve sales team efficiency and effectiveness, helping them close deals faster.


Who is Dialpad Ai Sales Center best for

Dialpad Ai Sales Center is an AI-powered sales platform ideal for teams looking to boost efficiency. Users praise the real-time coaching and call analysis features. However, some have noted issues with transcription accuracy and Salesforce integration reliability. Consider Dialpad if your sales team prioritizes AI assistance and doesn't heavily rely on flawless Salesforce syncing.

  • Best for small to medium-sized businesses seeking AI-powered sales tools.

  • Suitable for various industries focusing on sales performance improvement.


Dialpad Ai Sales Center features

Supported

Dialpad Ai Sales Center supports call recording for training and compliance.

Supported

Dialpad Ai Sales Center integrates with Salesforce, enabling data connection and synchronization.

Supported

Dialpad Ai Sales Center offers real-time call transcriptions.

Supported

Dialpad Ai Sales Center tracks sales team performance using call data analytics, QA scorecards, and sentiment analysis.

Supported

Dialpad Ai Sales Center analyzes calls for sentiment, competitor mentions, and key topics.

Supported

Real-time Assist cards provide prompts during calls, improving sales outcomes.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Rather positive
+0.43

Ease of Use

Strongly positive
+0.92

Reliability and Performance

Neutral
+0

Ease of Implementation

Neutral
+0.11

Scalability

Rather positive
+0.33

Dialpad Ai Sales Center reviews

We've summarised 162 Dialpad Ai Sales Center reviews (Dialpad Ai Sales Center G2 reviews) and summarised the main points below.

Pros of Dialpad Ai Sales Center
  • AI-powered call analysis and sentiment tracking.
  • Real-time coaching and assist cards during calls.
  • Call recording and transcription for easy review and note-taking.
  • Seamless integration with popular tools like Salesforce and HubSpot (when it works).
  • User-friendly interface for calls, texts, and meetings.
Cons of Dialpad Ai Sales Center
  • Inaccurate AI transcriptions, often with misinterpretations or gibberish.
  • Salesforce integration can be clunky and unreliable, with syncing issues.
  • Limited group sizing for content sharing.
  • Mobile app instability and limited functionality.
  • Desktop app can be resource-intensive and cause lag, especially with weaker hardware or internet.

Dialpad Ai Sales Center pricing

The commentary is based on 2 reviews from Dialpad Ai Sales Center G2 reviews.

Dialpad Ai Sales Center's pricing is a common concern, with some users finding the monthly cost high relative to the features offered, particularly for outbound call centers. However, its ease of use for remote workers and quick caller ID updates are valued benefits.

Users sentiment

Strongly negative
-1

See the Dialpad Ai Sales Center pricing page.

  • Dialpad Ai Sales Center has a free trial.

Standard
$27

Unlimited calling, unlimited Ai Meetings for up to 150 participants, SMS, MMS & team messaging, Ai-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, web & chat support.

Pro
$35

All the value of the Standard plan, plus: 24/7 live agent support, CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more), Microsoft Teams integration, 10 office locations, Multiple phone numbers per account, Open APIs & Webhooks, Global SMS capabilities, Local number support in 70+ countries, 25 ring groups (departments).

Enterprise
Custom

All the value of the Pro plan, plus: 99.9% uptime, Unlimited office locations, Unlimited ring groups (departments), Dial-by-extension, Integrations with leading SSO providers (Okta, OneLogin), Azure AD SSO integration, Data retention policies, Priority live agent support.


Dialpad Ai Sales Center alternatives

  • Logo of Gong
    Gong
    Unlocks sales secrets hidden in calls, boosting performance and revenue.
    Read more
  • Logo of Dialer360
    Dialer360
    Cloud contact center software boosting sales team productivity.
    Read more
  • Logo of MeetRecord
    MeetRecord
    Record, transcribe, analyze sales calls; coach teams; automate CRM tasks.
    Read more
  • Logo of Call IQ
    Call IQ
    Unlock sales call insights to coach teams and close deals.
    Read more
  • Logo of diio
    diio
    AI-powered sales call insights to close deals and boost efficiency.
    Read more
  • Logo of Aircover.ai
    Aircover.ai
    AI-powered sales call assistant boosts win rates and shortens sales cycles.
    Read more

Dialpad Ai Sales Center FAQ

  • What is Dialpad Ai Sales Center and what does Dialpad Ai Sales Center do?

    Dialpad Ai Sales Center is an AI-powered sales platform for teams of all sizes. It automates tasks like note-taking and call analysis, provides real-time coaching, and integrates with tools like Salesforce. This boosts sales team efficiency and helps close deals faster.

  • How does Dialpad Ai Sales Center integrate with other tools?

    Dialpad Ai Sales Center integrates with popular tools like Salesforce and HubSpot, enabling streamlined data synchronization and workflow automation. It also connects with other platforms to enhance sales team efficiency and performance.

  • What the main competitors of Dialpad Ai Sales Center?

    Top alternatives to Dialpad Ai Sales Center include Salesloft, Gong, Close, and HubSpot Sales Hub. These competitors offer similar features such as call recording, sales performance tracking, and integrations with popular CRM platforms.

  • Is Dialpad Ai Sales Center legit?

    Dialpad Ai Sales Center is a legitimate software platform. It offers AI-powered features like call analysis and real-time coaching, integrating with tools like Salesforce. User reviews are positive about its features, but some have noted issues with transcription accuracy and integration reliability.

  • How much does Dialpad Ai Sales Center cost?

    Dialpad Ai Sales Center offers the Standard plan for $27 per user per month and the Pro plan for $35 per user per month. The Enterprise plan has custom pricing. Contact Dialpad sales for Enterprise plan product pricing. A free trial is available.

  • Is Dialpad Ai Sales Center customer service good?

    Dialpad Ai Sales Center's customer service receives positive feedback. Users highlight the helpfulness and pleasant interactions with the support team. While some mention delays in service requests, the overall sentiment towards customer support is favorable.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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