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Freshstatus by Freshworks description
Freshstatus by Freshworks is a tool that lets you create a webpage to keep your customers updated on the status of your systems and services. Use it to communicate planned maintenance or outages, and keep customers informed about the resolution progress. You can create a status page quickly and customize it to match your company's branding. Freshstatus allows for detailed updates as well as a history of past incidents. Teams can internally manage and communicate incident resolution.
Who is Freshstatus by Freshworks best for
Freshstatus by Freshworks is an ideal solution for businesses seeking a user-friendly status page to keep customers informed about service availability. Users praise its ease of setup and real-time updates, while some note limitations in customization and integrations. A generous free plan is available.
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Best for small to medium-sized businesses.
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Suitable for businesses across various industries.
Freshstatus by Freshworks features
Supported Freshstatus allows customizing status pages with logos, colors, and messaging to match branding. |
Supported Freshstatus supports scheduled maintenance notifications, allowing for proactive customer communication. |
Supported Freshstatus logs past incidents and their resolutions, viewable on the status page and via API. |
Supported Freshstatus allows creating dedicated status pages to inform customers about service availability and incidents. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Freshstatus by Freshworks reviews
We've summarised 373 Freshstatus by Freshworks reviews (Freshstatus by Freshworks G2 reviews) and summarised the main points below.
- Ease of setup and use, with a user-friendly interface.
- Free plan offers a generous set of features, including custom domains.
- Real-time updates and notifications keep customers informed.
- Clear and concise status page design.
- Integration with Freshping allows for automated incident reporting.
- Limited customization options, particularly for the status page.
- Lack of SSL certificates for custom domains, causing security warnings.
- Integration with other platforms like Slack and Microsoft Teams is still in development.
- Mobile interface can be clunky and difficult to use for updating incidents.
- Account setup process can be confusing, especially regarding the different Freshworks services.
Freshstatus by Freshworks pricing
The commentary is based on 54 reviews from Freshstatus by Freshworks G2 reviews.
Freshstatus offers a generous free tier with essential features, making it a cost-effective choice for startups and small businesses. While some advanced features require paid plans, many users find the free version sufficient. The paid plans are considered by some users expensive, especially in regions with weaker currencies against the dollar.
Users sentiment
See the Freshstatus by Freshworks pricing page.
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Freshstatus by Freshworks has a free plan.
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Freshstatus by Freshworks has a free trial.
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Freshstatus by Freshworks alternatives
Freshstatus by Freshworks FAQ
Freshstatus by Freshworks allows you to create a status page to keep customers informed about service availability and incidents. It offers customizable status pages, scheduled maintenance notifications, incident logging, and real-time updates. It's praised for ease of use and a generous free plan.
What is Freshstatus by Freshworks and what does Freshstatus by Freshworks do?
Freshstatus by Freshworks allows you to create a status page to keep customers informed about service availability and incidents. It offers customizable status pages, scheduled maintenance notifications, incident logging, and real-time updates. It's praised for ease of use and a generous free plan.
Freshstatus integrates with Freshping for automated incident reporting. While other integrations like Slack and Microsoft Teams are in development, current customization options for the status page are limited. More integrations may be available in the future.
How does Freshstatus by Freshworks integrate with other tools?
Freshstatus integrates with Freshping for automated incident reporting. While other integrations like Slack and Microsoft Teams are in development, current customization options for the status page are limited. More integrations may be available in the future.
Freshstatus by Freshworks competes with status page platforms like Cachet, Statuspage.io, and Instatus. Alternatives for broader IT monitoring include Datadog, LogicMonitor, and New Relic. For website chat and customer communication, LiveChat is a competitor.
What the main competitors of Freshstatus by Freshworks?
Freshstatus by Freshworks competes with status page platforms like Cachet, Statuspage.io, and Instatus. Alternatives for broader IT monitoring include Datadog, LogicMonitor, and New Relic. For website chat and customer communication, LiveChat is a competitor.
Yes, Freshstatus by Freshworks is a legitimate status page tool. It's known for its ease of use and setup, plus a generous free plan. However, some users mention limited customization and the ongoing development of some integrations as potential drawbacks.
Is Freshstatus by Freshworks legit?
Yes, Freshstatus by Freshworks is a legitimate status page tool. It's known for its ease of use and setup, plus a generous free plan. However, some users mention limited customization and the ongoing development of some integrations as potential drawbacks.
Freshstatus offers a free plan. Paid plans start at $15/agent/month for Growth, $49/agent/month for Pro, and $79/agent/month for Enterprise, billed annually. Add-ons like Freddy AI are also available, but pricing is not specified. A free trial is available.
How much does Freshstatus by Freshworks cost?
Freshstatus offers a free plan. Paid plans start at $15/agent/month for Growth, $49/agent/month for Pro, and $79/agent/month for Enterprise, billed annually. Add-ons like Freddy AI are also available, but pricing is not specified. A free trial is available.
Customers praise Freshstatus by Freshworks for its ease of use, setup, and helpful customer support. While some users mention the desire for a free widget and more customization options, the overall sentiment towards the customer service is positive.
Is Freshstatus by Freshworks customer service good?
Customers praise Freshstatus by Freshworks for its ease of use, setup, and helpful customer support. While some users mention the desire for a free widget and more customization options, the overall sentiment towards the customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.