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HCL Commerce description
HCL Commerce is an enterprise-grade e-commerce platform designed for large businesses with complex needs. It's suitable for both online and in-person sales (B2B, B2C, and D2C) and can handle high volumes of transactions. HCL Commerce promises scalability, flexibility, and a lower total cost of ownership compared to other solutions. It offers features like intelligent search, personalized marketing, and order management, all designed to improve customer experience and increase sales. HCL Commerce is cloud-based but can integrate with existing systems like ERPs.
Who is HCL Commerce best for
HCL Commerce is a powerful e-commerce platform ideal for medium to large businesses. Users praise its robust features, scalability, and excellent customer support. However, some find the initial setup complex and the cost high. It's best for established companies in retail, e-commerce, or software seeking a comprehensive solution.
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Best for medium to large businesses seeking a robust and customizable e-commerce platform.
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Ideal for retail, e-commerce, and software companies needing a scalable solution.
HCL Commerce features
Supported HCL Commerce offers AI-powered personalization, search, and merchandising. |
Supported HCL Commerce personalizes customer journeys with features like segmentation, AI recommendations, and omnichannel experiences. |
Supported HCL Commerce supports branded online ordering apps through customization and an omnichannel platform. |
Supported HCL Commerce supports D2C webshops via its flexible platform and multi-channel capabilities. |
Supported HCL Commerce offers B2B self-service features and integrates with enterprise systems, including ERP. |
Supported HCL Commerce offers pre-built storefront templates for quick online store launches. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
HCL Commerce reviews
We've summarised 181 HCL Commerce reviews (HCL Commerce G2 reviews) and summarised the main points below.
- Robust e-commerce capabilities for B2B, B2C, and D2C.
- Excellent customer support.
- User-friendly interface and easy navigation.
- Powerful analytics and insights for business growth.
- Highly scalable and handles high transaction volumes.
- Difficult initial setup and time-consuming for new users.
- Complexity and customization process can be challenging.
- Limited third-party integrations.
- High licensing costs, especially for smaller businesses.
- Upgrade process from older versions can be cumbersome.
HCL Commerce pricing
The commentary is based on 11 reviews from HCL Commerce G2 reviews.
HCL Commerce is generally considered expensive, especially for small businesses. While users appreciate its robust features and scalability, the high cost of ownership and licensing fees are recurring concerns. However, some users find the pricing justifiable given the comprehensive functionalities offered.
Users sentiment
HCL Commerce alternatives
Oracle Commerce CloudScalable platform for personalized online stores and seamless shopping.Read more
Optimizely Customized CommerceBuild a unique online store, no coding needed, boost B2B sales.Read more
HCL Commerce FAQ
HCL Commerce is a scalable e-commerce platform for B2B, B2C, and D2C businesses. It offers personalized marketing, intelligent search, and order management features. Suitable for complex, high-volume transactions, HCL Commerce aims to improve customer experiences and boost sales.
What is HCL Commerce and what does HCL Commerce do?
HCL Commerce is a scalable e-commerce platform for B2B, B2C, and D2C businesses. It offers personalized marketing, intelligent search, and order management features. Suitable for complex, high-volume transactions, HCL Commerce aims to improve customer experiences and boost sales.
HCL Commerce integrates with existing enterprise systems, including ERP systems for streamlined operations. It also supports integrations for personalized marketing, intelligent search, and order management functionalities. However, users have noted limited third-party integrations as a drawback.
How does HCL Commerce integrate with other tools?
HCL Commerce integrates with existing enterprise systems, including ERP systems for streamlined operations. It also supports integrations for personalized marketing, intelligent search, and order management functionalities. However, users have noted limited third-party integrations as a drawback.
Top alternatives to HCL Commerce include BigCommerce, Shopify, Sana Commerce Cloud, and Virto Commerce. These platforms offer similar e-commerce functionalities, catering to various business sizes and complexities. BigCommerce is known for flexibility, Shopify for user-friendliness, Sana Commerce for ERP integration, and Virto Commerce for modular design.
What the main competitors of HCL Commerce?
Top alternatives to HCL Commerce include BigCommerce, Shopify, Sana Commerce Cloud, and Virto Commerce. These platforms offer similar e-commerce functionalities, catering to various business sizes and complexities. BigCommerce is known for flexibility, Shopify for user-friendliness, Sana Commerce for ERP integration, and Virto Commerce for modular design.
Yes, HCL Commerce is a legitimate enterprise-grade e-commerce platform. It's known for robust B2B, B2C, and D2C capabilities and excellent customer support. However, potential users should be aware of the complex setup and high licensing costs.
Is HCL Commerce legit?
Yes, HCL Commerce is a legitimate enterprise-grade e-commerce platform. It's known for robust B2B, B2C, and D2C capabilities and excellent customer support. However, potential users should be aware of the complex setup and high licensing costs.
I'm sorry but pricing information for HCL Commerce is not publicly available. Contact HCL directly to obtain specific product pricing details and determine if it's a worthwhile investment for your needs.
How much does HCL Commerce cost?
I'm sorry but pricing information for HCL Commerce is not publicly available. Contact HCL directly to obtain specific product pricing details and determine if it's a worthwhile investment for your needs.
HCL Commerce receives positive feedback for its customer support. Users highlight the helpfulness and promptness of the support team in resolving issues. While some find the initial setup challenging, the positive customer service experience contributes to overall user satisfaction.
Is HCL Commerce customer service good?
HCL Commerce receives positive feedback for its customer support. Users highlight the helpfulness and promptness of the support team in resolving issues. While some find the initial setup challenging, the positive customer service experience contributes to overall user satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.