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HelpDesk description
HelpDesk is a web-based customer service tool that helps manage and organize customer support requests. It uses a ticketing system to track and prioritize customer issues, ensuring timely resolution and improved customer satisfaction. HelpDesk is suitable for small, medium, and large businesses looking to streamline their customer service operations and improve efficiency. Key features include automated workflows, team collaboration tools, and various integrations to enhance productivity. HelpDesk also prioritizes data security with features like encryption and GDPR compliance.
Who is HelpDesk best for
HelpDesk is a user-friendly and affordable customer support tool ideal for small to medium-sized businesses. It offers a robust ticketing system, team collaboration features, and various integrations to streamline workflows. Users praise its intuitive interface and efficient ticket management but note some limitations in customization and mobile access. A 14-day free trial is available.
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Best for small to medium-sized businesses needing efficient ticket management.
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Suitable for a wide range of industries, from healthcare to software and IT.
HelpDesk features
Supported HelpDesk supports team collaboration with shared dashboards, notifications, and customizable teams. |
Supported HelpDesk offers seamless CRM integrations to unify communication and customer data, streamlining workflows and enhancing customer relationship management. |
Supported HelpDesk offers robust ticketing functionality to manage customer issues efficiently. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
HelpDesk reviews
We've summarised 96 HelpDesk reviews (HelpDesk GetApp reviews, HelpDesk Capterra reviews and HelpDesk G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface, suitable for users of all technical levels.
- Affordable pricing compared to other helpdesk solutions.
- Excellent integration with various platforms and tools for streamlined workflows and automation.
- Efficient ticket management system with features like ticket tracking, prioritization, and assignment.
- Real-time support and quick responses from the HelpDesk support team.
- Ability to create and manage teams of agents, assign roles, and share ticket responsibility.
- Helpful canned responses and email templates for faster and more consistent customer communication.
- Provides a centralized platform for managing all customer support interactions.
- Regular updates and new features added based on user feedback.
- The option to include private notes in tickets facilitates team collaboration and knowledge sharing.
- Limited customization options, especially for email templates and forms.
- Lack of a dedicated mobile app, making mobile access difficult.
- The new pricing plan removes features from the previous Team plan, causing dissatisfaction.
- Some users experience occasional glitches, slowdowns, and system freezing.
- Integration with Shopify requires a new account and domain, leading to data loss and inconvenience for Shopify users.
- Inadequate sound notifications for new messages and tickets, impacting response times.
- Limited reporting features and data analysis capabilities, making it difficult to track key metrics and customer satisfaction.
- No direct integration with ChatBot, requiring separate management of the two platforms.
- The spam filter is too aggressive, occasionally filtering legitimate customer tickets and causing frustration.
- Some users find the threads in ticket conversations clunky and hard to follow, especially with multiple back-and-forth emails.
HelpDesk pricing
The commentary is based on 8 reviews from HelpDesk Capterra reviews and HelpDesk G2 reviews.
HelpDesk is generally considered affordable and a good value, especially for small businesses. Some users mention the pricing as too high, particularly with recent plan changes and the required purchase of LiveChat. Others appreciate the cost savings compared to competitors like Zendesk.
Users sentiment
See the HelpDesk pricing page.
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HelpDesk has a free trial.
For growing teams with entry-level needs. Includes 5 teams, 5 forwarding addresses, 5 reply addresses, one custom domain, 5 email templates, 5 active rules, and 5 activated custom fields.
For businesses with multi-brand operations. Includes 100 teams, 100 forwarding addresses, 100 reply addresses, 100 custom domains, 100 email templates, 50 active rules, and 20 activated custom fields.
Everything from the Business plan with no limits, dedicated account manager, product training, software engineer support, security assistance, white label.
HelpDesk alternatives
Help Desk Management SystemStreamlines support, resolves issues faster, boosts customer happiness.Read more
HelpDesk FAQ
HelpDesk is a web-based customer service tool that uses a ticketing system to manage and organize customer support requests. It features automated workflows, team collaboration, and integrations for small to large businesses seeking streamlined customer service operations and improved efficiency. It offers a 14-day free trial and three pricing tiers.
What is HelpDesk and what does HelpDesk do?
HelpDesk is a web-based customer service tool that uses a ticketing system to manage and organize customer support requests. It features automated workflows, team collaboration, and integrations for small to large businesses seeking streamlined customer service operations and improved efficiency. It offers a 14-day free trial and three pricing tiers.
HelpDesk integrates with various platforms and tools, including CRM systems, to streamline workflows and enhance customer relationship management. It offers a centralized platform for managing all customer support interactions and facilitates team collaboration through features like shared dashboards and private notes in tickets.
How does HelpDesk integrate with other tools?
HelpDesk integrates with various platforms and tools, including CRM systems, to streamline workflows and enhance customer relationship management. It offers a centralized platform for managing all customer support interactions and facilitates team collaboration through features like shared dashboards and private notes in tickets.
Top alternatives to HelpDesk include Zendesk Support Suite, Freshservice, and HubSpot Service Hub. These competitors offer similar customer service features like ticketing systems, automation, and self-service portals. Consider exploring these options if seeking enhanced customization, mobile access, or more robust reporting.
What the main competitors of HelpDesk?
Top alternatives to HelpDesk include Zendesk Support Suite, Freshservice, and HubSpot Service Hub. These competitors offer similar customer service features like ticketing systems, automation, and self-service portals. Consider exploring these options if seeking enhanced customization, mobile access, or more robust reporting.
HelpDesk is a legitimate customer service tool. User reviews praise its ease of use and integrations, while noting some limitations in customization and mobile access. With positive ratings on G2 and Capterra, HelpDesk appears safe and functional for managing customer support requests.
Is HelpDesk legit?
HelpDesk is a legitimate customer service tool. User reviews praise its ease of use and integrations, while noting some limitations in customization and mobile access. With positive ratings on G2 and Capterra, HelpDesk appears safe and functional for managing customer support requests.
HelpDesk pricing starts at $29 per month for the Team plan. The Business plan costs $50 per month. For enterprise-level needs and custom pricing, contact HelpDesk sales. A 14-day free trial is available. Is HelpDesk worth it? The product offers a good value with tiered plans to suit different business needs.
How much does HelpDesk cost?
HelpDesk pricing starts at $29 per month for the Team plan. The Business plan costs $50 per month. For enterprise-level needs and custom pricing, contact HelpDesk sales. A 14-day free trial is available. Is HelpDesk worth it? The product offers a good value with tiered plans to suit different business needs.
Customer reviews on HelpDesk are mixed. While some praise its intuitive interface, helpful support team, and efficient ticketing system, others complain about limited customization, pricing changes, and a lack of a mobile app. Several users mention the software's ease of use and positive impact on their customer service operations.
Is HelpDesk customer service good?
Customer reviews on HelpDesk are mixed. While some praise its intuitive interface, helpful support team, and efficient ticketing system, others complain about limited customization, pricing changes, and a lack of a mobile app. Several users mention the software's ease of use and positive impact on their customer service operations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.