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Loom

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Company health

Employee growth
17% increase in the last year
Web traffic
17% decrease in the last quarter
Financing
January 2021 - $204M

Ratings

G2
4.7/5
(1989)
Capterra
4.7/5
(422)
TrustPilot
2.1/5
(53)
Glassdoor
3.6/5
(78)

Loom description

Loom is a video messaging platform that allows you to record your screen, camera, or both, and easily share the recording with a link. This can be used for quick explanations, tutorials, or presentations instead of writing long emails or scheduling live meetings. Loom integrates with popular platforms like Slack and Google Workspace, and offers features like video editing, transcription, and engagement tools. It's used by individuals and teams of all sizes to communicate more effectively and save time.


Who is using Loom?


Who is Loom best for

Loom is a video messaging tool ideal for teams seeking to enhance communication. Users love its ease of use and AI-powered features like automated video descriptions. However, some dislike the limitations on editing and the free version's time limits. It's a strong option for those looking to replace lengthy emails and live meetings with quick, informative videos.

  • Best for small to enterprise-sized businesses seeking streamlined communication.

  • Ideal for various sectors, including tech, education, and healthcare.


Loom features

Supported

Loom allows users to record their screens.

Supported

Loom allows recording webcam and screen at the same time.

Supported

Loom integrates with various tools, including Slack, Gmail, and Zoom, enhancing flexibility.

Supported

Loom uses AI to generate video summaries displayed below each video.

Supported

Loom supports trimming videos, allowing users to remove unwanted parts.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
-0.09

Customer Service

Rather positive
+0.33

Ease of Use

Strongly positive
+0.9

Reliability and Performance

Neutral
+0

Ease of Implementation

Strongly positive
+0.82

Scalability

Rather positive
+0.67

Loom reviews

We've summarised 2459 Loom reviews (Loom GetApp reviews, Loom TrustPilot reviews, Loom Capterra reviews and Loom G2 reviews) and summarised the main points below.

Pros of Loom
  • Easy to use.
  • The "Notes" feature is very useful.
  • Chrome extension makes it so easy to create quick videos.
  • AI features like title suggestions and summaries are great.
Cons of Loom
  • Editing could be more seamless.
  • The Chrome app keeps having conflicts with my camera/microphone about access rights.
  • They made downloads a premium feature now.
  • The 5 minutes limit for free users.

Loom pricing

The commentary is based on 297 reviews from Loom Capterra reviews and Loom G2 reviews.

Loom offers a robust free plan with some limitations on recording length and storage, which many reviewers found adequate for casual use. However, frequent users generally felt the paid features, like unlimited recording and downloads, were worth the price for enhanced screen recording capabilities. Some considered the paid plans pricey, particularly for larger teams.

Users sentiment

Neutral
-0.09

See the Loom pricing page.

  • Loom has a free plan.

  • Loom has a free trial.

Starter
$0/user/mo

This plan includes 25 videos, 5 minute recording limit, screen recording and cam bubble, transcriptions, comments and emoji reactions.

Business
$15.00/user/mo

This plan includes unlimited videos, unlimited recording time, basic waveform editing, Loom branding removal, and upload and download videos.

Business + AI
$20.00/user/mo

This plan includes filler word and silence removal, auto-titles, summaries, chapters, AI workflows, and edit video by transcript.

Enterprise
Custom

This plan includes SSO (SAML) and SCIM (Okta), advanced content privacy, custom data retention policies, Zoom integration, Salesforce integration, and request email to view.


Loom alternatives

  • Logo of Tella
    Tella
    Record, edit, and share polished videos effortlessly.
    Read more
  • Logo of Descript
    loom vs Descript
    Edit audio and video like a text doc. Podcast, video, and screen recording.
    Read more
  • Logo of Claap
    Claap
    Async video collaboration for faster feedback and knowledge sharing.
    Read more
  • Logo of Vidyard
    loom vs Vidyard
    Host, share, and track video for sales and marketing impact.
    Read more
  • Logo of ScreenPal
    loom vs ScreenPal
    Record, edit, and share videos effortlessly. Simple, powerful, free option.
    Read more
  • Logo of Vouch
    Vouch
    Easy video messaging for HR: capture, edit, and share.
    Read more

Loom FAQ

  • What is Loom and what does Loom do?

    Loom is a video messaging platform that lets you record your screen, camera, or both and share recordings with a link. It simplifies communication, replacing lengthy emails and live meetings with quick video explanations, tutorials, or presentations. Loom integrates with platforms like Slack and offers editing, transcription, and engagement tools.

  • How does Loom integrate with other tools?

    Loom integrates seamlessly with various tools to enhance productivity and streamline workflows. Key integrations include Slack, Gmail, Zoom, and other popular workplace platforms, enabling easy sharing and collaboration.

  • What the main competitors of Loom?

    Loom's main competitors include Zight, Vidcast, Konvey, and Vimeo. These platforms offer similar video messaging and screen recording functionalities, catering to businesses seeking streamlined communication and collaboration tools. They often provide features like screen and webcam recording, sharing options, and integrations with other platforms.

  • Is Loom legit?

    Yes, Loom is a legitimate and safe video messaging platform used by many businesses. It's known for its ease of use and useful features like screen and webcam recording, and integrations. However, some users have noted limitations with the free version and occasional technical issues.

  • How much does Loom cost?

    Loom's pricing includes a free Starter plan, a Business plan at $15/user/month, a Business + AI plan at $20/user/month, and a custom-priced Enterprise plan. Is Loom worth it? The best plan depends on your video messaging needs and budget.

  • Is Loom customer service good?

    Loom's customer service receives mixed reviews. While many users praise the support team's responsiveness and helpfulness, some have experienced slow response times or unresolved technical issues. A few users mention difficulty contacting support or navigating the knowledge base.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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