Last updated on
Company health
Ratings
MiaRec description
MiaRec helps mid-sized contact centers improve by recording and analyzing customer interactions. It uses voice AI to transcribe calls, evaluate employee performance, and track topics and customer sentiment. This data helps managers improve training, customer satisfaction, and regulatory compliance. MiaRec offers different plans to suit your needs, including options for automated analysis and data redaction.
Who is MiaRec best for
MiaRec is ideal for mid-sized contact centers seeking to elevate customer interactions through call recording and analysis. It leverages AI to transcribe calls, evaluate employee performance, and monitor customer sentiment, enabling improved training and regulatory compliance.
-
Best for enterprise contact centers.
-
Suitable for any industry.
MiaRec features
Supported MiaRec offers call recording as a core feature in its Essentials plan. |
Supported MiaRec provides transcription capabilities as part of its Essentials plan. |
Supported MiaRec includes agent evaluation functionality in its Essentials plan. |
Supported MiaRec offers topic analysis in its Advanced and Premium plans. |
Supported MiaRec provides sentiment analysis as part of its Advanced and Premium plans. |
Supported MiaRec's Advanced and Premium plans include AI-powered call summaries. |
Supported Live monitoring is available with MiaRec's Advanced and Premium plans. |
MiaRec pricing
See the MiaRec pricing page.
-
MiaRec has a free trial.
Call Recording, Transcription, Notes and Tags, Role-Based Access Control, Agent Evaluation
Includes all Essential features plus Sentiment Analysis, AI Call Summary, Live Monitoring
Includes all Advanced features plus AI-Powered Auto QA, Topic Analysis, AI Prompt Designer, AI Insights
MiaRec alternatives
Verint Speech AnalyticsUncovers customer call insights to improve service and efficiency.Read more
Calabrio ONEContact center suite: boosts agent performance, elevates customer experience.Read more
MiaRec FAQ
MiaRec is a call recording and analysis software for mid-sized contact centers. It leverages voice AI to transcribe calls, analyze employee performance, and track customer sentiment and conversation topics. This helps improve training, customer satisfaction, and compliance. MiaRec offers tiered plans with various features.
What is MiaRec and what does MiaRec do?
MiaRec is a call recording and analysis software for mid-sized contact centers. It leverages voice AI to transcribe calls, analyze employee performance, and track customer sentiment and conversation topics. This helps improve training, customer satisfaction, and compliance. MiaRec offers tiered plans with various features.
MiaRec integrates with CRM and communication systems. It also offers open APIs and webhooks for custom integrations. This allows businesses to connect MiaRec with other tools to streamline workflows and centralize data.
How does MiaRec integrate with other tools?
MiaRec integrates with CRM and communication systems. It also offers open APIs and webhooks for custom integrations. This allows businesses to connect MiaRec with other tools to streamline workflows and centralize data.
MiaRec's main competitors include JustCall, Verint Speech Analytics, ClearTouch Operator, ConvoZen.AI, Vonage Business Communications, and Convin.ai. These alternatives offer similar features such as call recording, analytics, and AI-powered insights for contact centers seeking improved customer interaction analysis and operational efficiency.
What the main competitors of MiaRec?
MiaRec's main competitors include JustCall, Verint Speech Analytics, ClearTouch Operator, ConvoZen.AI, Vonage Business Communications, and Convin.ai. These alternatives offer similar features such as call recording, analytics, and AI-powered insights for contact centers seeking improved customer interaction analysis and operational efficiency.
MiaRec appears to be a legitimate option for mid-sized contact centers seeking improved customer interaction analysis. They offer various plans and features for call recording, transcription, and analysis. However, user reviews and ratings are unavailable to provide further insight into their safety and effectiveness.
Is MiaRec legit?
MiaRec appears to be a legitimate option for mid-sized contact centers seeking improved customer interaction analysis. They offer various plans and features for call recording, transcription, and analysis. However, user reviews and ratings are unavailable to provide further insight into their safety and effectiveness.
MiaRec pricing starts at $29/user/month for the Essentials plan, $39/user/month for Advanced, and $59/user/month for Premium. A minimum of 25 licenses is required with an annual contract. Add-ons like screen recording are available at an additional cost. Contact MiaRec for custom pricing on auto data redaction.
How much does MiaRec cost?
MiaRec pricing starts at $29/user/month for the Essentials plan, $39/user/month for Advanced, and $59/user/month for Premium. A minimum of 25 licenses is required with an annual contract. Add-ons like screen recording are available at an additional cost. Contact MiaRec for custom pricing on auto data redaction.
There is no information available about MiaRec's customer service quality.
Is MiaRec customer service good?
There is no information available about MiaRec's customer service quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.