Last updated on
Ratings
Verint Speech Analytics description
Verint Speech Analytics records and analyzes customer calls to uncover valuable insights. It transcribes calls, identifies trending topics, and highlights areas for improvement in agent performance and customer experience. It is suited for mid-sized and larger companies looking to use data to improve customer interactions, particularly those with contact centers. This data can lead to better decision-making, reduced costs, and improved customer satisfaction.
Who is Verint Speech Analytics best for
Verint Speech Analytics is a robust tool for mid-sized and large companies to analyze customer calls, identify trends, and enhance agent performance. Users praise its valuable insights and ease of use, but some have noted issues with transcription accuracy and complex integrations. It's ideal for improving customer satisfaction and data-driven decision-making.
-
Ideal for medium to large businesses (101+ employees) seeking improved customer interactions.
-
Particularly well-suited for the financial and healthcare industries.
Verint Speech Analytics features
Supported Verint Speech Analytics analyzes conversations to identify trends, sentiment, and keywords. |
Supported Verint Speech Analytics offers tools to analyze agent performance and provide feedback. |
Supported Verint supports real-time agent coaching by leveraging speech analytics insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
Verint Speech Analytics reviews
We've summarised 61 Verint Speech Analytics reviews (Verint Speech Analytics G2 reviews) and summarised the main points below.
- Easy-to-use interface and straightforward navigation.
- Provides valuable insights into call drivers and customer experience.
- Useful for identifying trends and areas for improvement in agent performance.
- Helps uncover unknown issues and remove bias in call analysis.
- Facilitates data-driven decision-making for improved customer satisfaction.
- Transcription accuracy needs improvement, especially with specific terms, accents, and soft speech.
- Category tuning is time-consuming and requires significant effort.
- Integration with other Verint tools (AQM, RTSA) is difficult due to differing syntax.
- Limited reporting capabilities and lack of out-of-the-box reports.
- Multi-tenant environments can cause delays in accessing new features.
Verint Speech Analytics pricing
The commentary is based on 4 reviews from Verint Speech Analytics G2 reviews.
Verint Speech Analytics does not have public pricing information available. Contact Verint for pricing details.
Users sentiment
See the Verint Speech Analytics pricing page.
Verint Speech Analytics alternatives
Verint Speech Analytics FAQ
Verint Speech Analytics is a call recording and analysis software that provides actionable insights by transcribing calls, identifying trending topics, and evaluating agent performance. It helps businesses improve customer experience, make data-driven decisions, and boost efficiency in contact centers. It's ideal for mid-sized and larger companies.
What is Verint Speech Analytics and what does Verint Speech Analytics do?
Verint Speech Analytics is a call recording and analysis software that provides actionable insights by transcribing calls, identifying trending topics, and evaluating agent performance. It helps businesses improve customer experience, make data-driven decisions, and boost efficiency in contact centers. It's ideal for mid-sized and larger companies.
Verint Speech Analytics integrates with other Verint tools, such as AQM and RTSA, but users have reported difficulties due to differing syntax. No information is available about integrations with non-Verint products.
How does Verint Speech Analytics integrate with other tools?
Verint Speech Analytics integrates with other Verint tools, such as AQM and RTSA, but users have reported difficulties due to differing syntax. No information is available about integrations with non-Verint products.
Top alternatives to Verint Speech Analytics include MiaRec, Talkdesk, and Convin.ai. These competitors offer similar speech analytics capabilities for improving customer experience and agent performance in contact centers. Other options include Salesforce Service Cloud and Verint's own Voice of the Customer solution.
What the main competitors of Verint Speech Analytics?
Top alternatives to Verint Speech Analytics include MiaRec, Talkdesk, and Convin.ai. These competitors offer similar speech analytics capabilities for improving customer experience and agent performance in contact centers. Other options include Salesforce Service Cloud and Verint's own Voice of the Customer solution.
Yes, Verint Speech Analytics is a legitimate product. It's known for its user-friendly interface and valuable insights into customer experience. However, some users report issues with transcription accuracy and complex category tuning. It's best suited for mid-sized to large companies.
Is Verint Speech Analytics legit?
Yes, Verint Speech Analytics is a legitimate product. It's known for its user-friendly interface and valuable insights into customer experience. However, some users report issues with transcription accuracy and complex category tuning. It's best suited for mid-sized to large companies.
Verint doesn't publicly disclose pricing for its Speech Analytics product. Contact their sales team for a customized quote based on your specific needs and the features you require. Consider factors like product worth and potential ROI when evaluating.
How much does Verint Speech Analytics cost?
Verint doesn't publicly disclose pricing for its Speech Analytics product. Contact their sales team for a customized quote based on your specific needs and the features you require. Consider factors like product worth and potential ROI when evaluating.
Verint Speech Analytics customers generally praise the valuable insights, easy navigation, and helpful customer support. However, some have noted challenges with the initial configuration and transcription accuracy. Overall, users appreciate its ability to identify trends and improve customer interactions.
Is Verint Speech Analytics customer service good?
Verint Speech Analytics customers generally praise the valuable insights, easy navigation, and helpful customer support. However, some have noted challenges with the initial configuration and transcription accuracy. Overall, users appreciate its ability to identify trends and improve customer interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.