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Mswipe

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Last updated on

Company health

Employee growth
3% increase in the last year
Financing
September 2023 - $117M

Ratings

G2
3.2/5
(11)
TrustPilot
1.5/5
(20)
Glassdoor
3.0/5
(196)

Mswipe description

Mswipe is an Indian company offering a range of point of sale (POS) solutions for businesses, particularly focused on the retail sector. They provide various POS terminals, including mobile and countertop options, enabling businesses to accept various digital payments. This includes credit and debit cards, contactless payments, QR codes, and mobile wallets. Mswipe distinguishes itself through its wide network of partner banks, transparent pricing with no hidden fees, and value-added services like business loans.


Who is Mswipe best for

Mswipe is a POS solution for small to medium-sized businesses in retail and food service. We find that its wide acceptance of digital payments, including cards, UPI, and QR codes, is particularly appealing. Businesses also appreciate its value-added services. Based on the reviews, keep in mind that some users have reported concerns about software updates and customer support.

  • Great for SMBs (1-1000 employees) seeking versatile POS systems. They appreciate value-added services like loans and instant settlements.

  • Ideal for businesses in retail and hospitality looking for reliable digital payment solutions. They value accepting various payment methods.


Mswipe features

Supported

Digital and Contactless Payments: Accepts all types of digital payments, including cards, wallets, mobile payment apps, bank apps, contactless payments, and QR payments.

Supported

24x7 Customer Support: Provides 24/7 customer support through various channels like call, web/in-app messenger, or email, with support available in 7 regional languages.

Supported

Great Value Prices: Offers POS terminals at affordable rates and pricing plans suitable for every business, with no hidden costs.

Supported

Value-Added Services: Provides value-added services like exclusive loans, customized offers through an EMI platform, and instant settlements for transactions.

Supported

Variety of POS Terminals: Offers a wide range of POS terminals to accept various payment methods, including cards, QR codes, and contactless payments.

Supported

Simplified Payment Solution: Provides a convenient payment solution with one contract, one settlement, and a single point of contact for support.

Supported

BoomBox Connectivity: BoomBox provides high-quality payment confirmation alerts in both English and Hindi and works in both 4G and 2G connectivity.


Mswipe reviews

We've summarised 31 Mswipe reviews (Mswipe TrustPilot reviews and Mswipe G2 reviews) and summarised the main points below.

Pros of Mswipe
  • Fast and efficient transaction processing.
  • User-friendly interface.
  • Accepts various payment methods including cards, UPI, and QR codes.
  • Provides digital receipts.
  • Wide network of partner banks.
Cons of Mswipe
  • Random software updates leading to frequent machine crashes.
  • Poor and unresponsive customer support.
  • Uninformed and hidden charges levied on accounts.
  • Difficulties in surrendering/returning the machines.
  • Delayed payments and settlements.

Mswipe pricing

The commentary is based on 3 reviews from Mswipe G2 reviews and Mswipe TrustPilot reviews.

We find that Mswipe's pricing is a recurring concern. Users have mentioned hidden costs and higher than expected rates. Transparency in pricing seems to be an area for improvement.

Users sentiment

Strongly negative
-1

Mswipe alternatives

  • Logo of Paytm Business
    Paytm Business
    Accept online payments easily, serving India's vast market.
    Read more
  • Logo of Pi by Paytm
    Pi by Paytm
    Stops fintech fraud with smart data, fast setup, easy scaling.
    Read more
  • Logo of Heartland Retail
    Heartland Retail
    Retail POS and management software streamlining operations.
    Read more
  • Logo of Polygon
    Polygon
    Scales restaurant operations with streamlined POS and online ordering.
    Read more
  • Logo of Easebuzz
    Easebuzz
    Simplified Indian payments with high success rates and easy integration.
    Read more
  • Logo of PayPal Zettle
    PayPal Zettle
    Accept card payments, manage sales, and simplify your business.
    Read more

Mswipe FAQ

  • What is Mswipe and what does Mswipe do?

    We find that Mswipe offers a variety of POS terminals and enables digital payments like cards, QR codes, and mobile wallets. In our experience, it's a good option for Indian businesses seeking an affordable POS solution with a wide range of payment options and value-added services.

  • How does Mswipe integrate with other tools?

    Mswipe offers a simplified payment solution with a single point of contact for support. While it integrates with various payment methods like cards, UPI, and QR codes, specific integrations with other business tools are not readily available in the provided data.

  • What the main competitors of Mswipe?

    Mswipe's main competitors include Paytm Business, Pi by Paytm, Easebuzz for their focus on the Indian market, and PayPal Zettle for a broader range of payment solutions. Heartland Retail and Polygon are alternatives for retail and restaurant businesses respectively.

  • Is Mswipe legit?

    Mswipe's legitimacy is questionable. While they offer a wide range of POS solutions and features, user reviews on platforms like Trustpilot and Glassdoor reveal significant issues with customer support, hidden charges, and technical problems. We advise careful consideration and research before choosing Mswipe.

  • How much does Mswipe cost?

    We couldn't find pricing information for Mswipe. Contact their sales team to get a customized quote. We recommend checking their website for potential updates.

  • Is Mswipe customer service good?

    We find that Mswipe's customer service receives mixed reviews. While some users appreciate the swift transaction processing, others express concerns regarding poor customer support, especially with connectivity issues and unresponsive representatives. Some users also report difficulties with account cancellations and hidden fees.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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