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Qorden AI description
Qorden AI offers a multilingual speech analytics platform for contact centers. It analyzes customer calls to identify trends and insights that can improve customer satisfaction, agent performance, and operational efficiency. Its features include real-time and post-call analytics, automated agent coaching, customizable reporting dashboards, and compliance tools. Qorden AI emphasizes its advanced multilingual capabilities and accuracy in speech transcription.
Who is Qorden AI best for
Qorden AI is ideal for businesses aiming to boost customer service, agent effectiveness, and operational workflows, especially those running multilingual contact centers. We've noticed it’s particularly effective for mid-sized to large enterprises seeking comprehensive speech analytics.
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We find Qorden AI works wonders for mid-size and large companies focused on optimizing multilingual contact centers.
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Qorden AI is versatile. From software to telecommunications, any company prioritizing call center excellence can benefit.
Qorden AI features
Supported Real-time Quality Assurance: Provides real-time insights during calls, allowing for immediate response to customer needs. It uses advanced semantic analysis to gauge customer interactions, gives live feedback and alerts, and equips agents with the right words and phrases for better customer service. |
Supported Post Call Analytics: Offers post-call quality assurance on 100% of conversations. It transforms QA processes with post-call insights captured as Key Moments, provides 100% concurrent monitoring and evaluation, offers automatic agent scoring and analysis across KPIs, and boasts advanced multilingual speech transcription accuracy. |
Supported Auto Coaching: Provides tailored auto-coaching for agents based on performance insights. It offers real-time prompts during calls, automated feedback on agent performance, and customizable coaching plans for specific agent needs. |
Supported Customizable Configuration: Allows for unparalleled customization and boasts an exceptional user interface. Users can customize parameters to their business needs, set up Moments and keywords for monitoring, and configure visualization dashboards for metrics and OKRs. Seamless integration with all dialers and flexible reporting are also provided. |
Supported Multilingual Support: Enables monitoring and analysis of customer interactions in multiple languages. It offers automated, advanced multilingual speech transcription for enhanced comprehension across various customer demographics. |
Supported Automated Performance Analysis: Automates agent performance analysis and reporting. It evaluates conversations against pre-defined KPIs, generates automated reports and scorecards, provides customized insights for evaluating contact center staff, and monitors sentiment to enhance QA and agent coaching. |
Supported Key Moments: Provides Key Moments for quick and efficient identification of crucial conversation points. Key Moments encapsulate the context of calls and summarize key interactions, making it easier for supervisors and managers to review and analyze customer service conversations. |
Supported Real-time Agent Assist: Provides real-time agent assist. It helps agents to deliver better customer service by prompting the best words and phrases to use in real time, leading to increased conversion rates, improved compliance, and enhanced customer satisfaction. |
Qorden AI alternatives
Verint Speech AnalyticsUncovers customer call insights to improve service and efficiency.Read more
Verint Real-Time Agent AssistGuides agents with real-time prompts, boosting resolution speed and customer happiness.Read more
Qorden AI FAQ
Qorden AI offers a multilingual speech analytics platform designed for contact centers. We find that it helps businesses analyze customer calls, identify trends, and gain valuable insights to improve customer satisfaction, agent performance, and operational efficiency. It features real-time and post-call analytics, automated agent coaching, and customizable reports.
What is Qorden AI and what does Qorden AI do?
Qorden AI offers a multilingual speech analytics platform designed for contact centers. We find that it helps businesses analyze customer calls, identify trends, and gain valuable insights to improve customer satisfaction, agent performance, and operational efficiency. It features real-time and post-call analytics, automated agent coaching, and customizable reports.
Qorden AI offers seamless integration with all dialers, ensuring compatibility with existing contact center infrastructure. We find that its customizable configuration allows further integration flexibility to meet specific business needs.
How does Qorden AI integrate with other tools?
Qorden AI offers seamless integration with all dialers, ensuring compatibility with existing contact center infrastructure. We find that its customizable configuration allows further integration flexibility to meet specific business needs.
We find Qorden AI's main competitors include Verint Speech Analytics, MiaRec, Creovai, and Genesys Cloud EX. These platforms offer similar speech analytics capabilities for contact centers, focusing on improving customer experience and agent performance.
What the main competitors of Qorden AI?
We find Qorden AI's main competitors include Verint Speech Analytics, MiaRec, Creovai, and Genesys Cloud EX. These platforms offer similar speech analytics capabilities for contact centers, focusing on improving customer experience and agent performance.
Qorden AI appears to be a legitimate company. They have a website, offer a defined product, and show some positive employee growth on LinkedIn. However, with limited user reviews and no pricing information available, further research is recommended.
Is Qorden AI legit?
Qorden AI appears to be a legitimate company. They have a website, offer a defined product, and show some positive employee growth on LinkedIn. However, with limited user reviews and no pricing information available, further research is recommended.
I am sorry, but we don't have pricing information for Qorden AI at this time.
How much does Qorden AI cost?
I am sorry, but we don't have pricing information for Qorden AI at this time.
Based on the reviews, Qorden AI is helpful for capturing key details and breaking the language barrier in customer service interactions. However, some users have reported issues with sentiment analysis, especially in languages other than English.
Is Qorden AI customer service good?
Based on the reviews, Qorden AI is helpful for capturing key details and breaking the language barrier in customer service interactions. However, some users have reported issues with sentiment analysis, especially in languages other than English.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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