Last updated on
Company health
Ratings
Quantum Metric description
Quantum Metric is a digital analytics platform that helps businesses understand their customers' online journeys. It offers session replays, heatmaps, and other tools to visualize how customers interact with websites and mobile apps. Quantum Metric uses AI to identify friction points and opportunities for improvement, quantifying their impact on business goals like revenue and conversion rates. This helps businesses prioritize improvements and demonstrate the value of their digital experience efforts.
Who is Quantum Metric best for
Quantum Metric is a digital experience analytics platform ideal for businesses focused on optimizing their online customer journeys. Users praise its session replays and customer support. However, some have noted slow loading times and inconsistent session tracking. Quantum Metric helps businesses identify and quantify friction points in the digital experience, enabling data-driven improvements.
-
Best fit for small, medium, and large businesses.
-
A good fit across various industries.
Quantum Metric features
Supported Quantum Metric supports session replay, which recreates user interactions for analysis. |
Supported Quantum Metric supports heatmaps for click and scroll tracking. |
Supported Quantum Metric provides real-time insights via customizable dashboards and alerts. |
Supported Quantum Metric supports customer journey analytics with AI-driven insights, visualizations, and real-time dashboards. |
Supported Quantum Metric offers real-time alerts for various metrics and integrates with notification systems. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Quantum Metric reviews
We've summarised 245 Quantum Metric reviews (Quantum Metric G2 reviews) and summarised the main points below.
- Session replays are invaluable for understanding customer journeys and troubleshooting.
- Easy to use and intuitive interface for basic tasks.
- Excellent customer support; responsive and proactive.
- Flexible tool for searching and segmenting data.
- Provides quantifiable insights into customer friction points and their impact.
- Slow loading times, especially for Interactions Beta and large datasets.
- Encrypted live replays delay investigations.
- Alert functionality lacks a sustainment period (e.g., alert only if an issue persists for a certain time).
- Difficulty integrating with other tools and systems.
- Inconsistent session tracking; some sessions are missing or fragmented.
Quantum Metric pricing
The commentary is based on 7 reviews from Quantum Metric G2 reviews.
Quantum Metric's pricing is generally considered fair, though some users mention it as "costly." Some features require additional payments, which could be bundled into existing packages. The value derived, especially concerning revenue improvement opportunities, seems to justify the cost for many users.
Users sentiment
Quantum Metric alternatives
Quantum Metric FAQ
Quantum Metric is a digital experience analytics platform using AI to help businesses optimize their websites and apps. It provides session replays, heatmaps, and customer journey analyses to identify and quantify the impact of friction points on key metrics like conversions and revenue.
What is Quantum Metric and what does Quantum Metric do?
Quantum Metric is a digital experience analytics platform using AI to help businesses optimize their websites and apps. It provides session replays, heatmaps, and customer journey analyses to identify and quantify the impact of friction points on key metrics like conversions and revenue.
Quantum Metric integrates with other tools, but users have reported difficulties with this process. Some find integrating with other systems challenging, leading to inconsistent session tracking where some sessions are missing or fragmented.
How does Quantum Metric integrate with other tools?
Quantum Metric integrates with other tools, but users have reported difficulties with this process. Some find integrating with other systems challenging, leading to inconsistent session tracking where some sessions are missing or fragmented.
Quantum Metric's top competitors include Contentsquare, Glassbox, and Webforce. These platforms offer similar digital experience analytics capabilities, such as session replays, heatmaps, and customer journey analysis.
What the main competitors of Quantum Metric?
Quantum Metric's top competitors include Contentsquare, Glassbox, and Webforce. These platforms offer similar digital experience analytics capabilities, such as session replays, heatmaps, and customer journey analysis.
Yes, Quantum Metric is a legitimate digital analytics platform. It's known for its session replays and customer journey analytics features. While users praise its intuitive interface and customer support, some have noted slow loading times and integration challenges. It appears safe and is trusted by many businesses for optimizing digital experiences.
Is Quantum Metric legit?
Yes, Quantum Metric is a legitimate digital analytics platform. It's known for its session replays and customer journey analytics features. While users praise its intuitive interface and customer support, some have noted slow loading times and integration challenges. It appears safe and is trusted by many businesses for optimizing digital experiences.
Quantum Metric does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs and requirements.
How much does Quantum Metric cost?
Quantum Metric does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs and requirements.
Quantum Metric's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, proactiveness, and willingness to help. They are considered a valuable partner dedicated to customer success. However, some users mention a steep learning curve requiring substantial training to fully utilize the platform.
Is Quantum Metric customer service good?
Quantum Metric's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, proactiveness, and willingness to help. They are considered a valuable partner dedicated to customer success. However, some users mention a steep learning curve requiring substantial training to fully utilize the platform.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.